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Smasung Intensity II - Problems

McNeifen

Tried a Samsung Intensity II - had two issues. The least of them was that the software had no photo editing options for rotation and cropping - key when making wallpapers out of pictures. Sepia-tone and even emboss was included as edits that can be saved!

More important, though, there seemed to be a bug where if a key was pressed during a conversation, the person on the receiving end would receive a beep, but none would come through the phone where the key was pressed.

Likewise, though the Samsung Intensity II has a media-player, the media files could not be played through Bluetooth - they would only be played through the speakerphone.

There was also the stray txt message that I would receive and not be able to open. When attempting to do so, the phone would reboot.

Connecting to a PC, I was also unable to upload/download pictures or ringtones to the phone. I could Sync music files to it, but did not have access to the other two areas. This is a little frustrating because my wife and I are classical musicians and the supplied ringtones are all techno.

All these sound like sloppy software writing, however, my last complain seems like hardware. When connected with a Bluetooth device (essentially required in this state due to driving laws), there would be audible electronic interference, an oscillation of various electronic pitches. My wife compares it to listening to a dial-up modem while having a conversation.

Am I alone? I also just tried it's direct competitor, the LG Cosmos, and it has its own problems.

Comments

moates

I have provided some information below that may be helpful in the issues you have presented.

Wallpaper concern instructions below:

To view a photo, use the Directional Key to highlight the photo, and then press the Center Select Key VIEW. While viewing the picture, press the Right Soft Key Options for these options:

• Edit: Modify the selected picture. (I have listed the two options you were requesting below. There are more options before these)

– Resize: Change the size of the selected picture. Options are:
1024x768, 800x600, 640x480 and 320x240.

– Rotate/Flip: Rotate the selected picture in incremental steps or flip the
picture horizontally or vertically.

***Cropping would require personal photo editing software, as it is not native on the device.

Keypad recognition concern below:

Try adjusting the volume of the keypad (instruction below)

Keypad Volume
Select Keypad Volume [5], press OK.
Adjust volume, press Set [OK].

Bluetooth playing media files concern below:
I would recommend deleting the bluetooth device, and pair the device once again following a soft reset. A soft reset is powering the device off and removing the battery. Once the battery is out, place it back in and power the device back on.

Text message concern below:
This is more than likely a corrupted message (for example it may have contained an incomplete file or unsupported type file type). I would advise to remove/delete the message in question.

Connecting to PC concern below:

Try using Mass Storage Mode on the device to transfer your information (instruction below)

Enable Mass Storage Mode (To transfer your music and media files)

Install an optional memory card into your phone.
Plug a USB Cable into your phone, and connect it to a USB port on your PC.
From the Home screen, press the Center Select Key (to select MENU) then select Settings & Tools > Tools > USB > Mass Storage.

Note: You cannot make or receive calls when using USB Mass Storage.

4. At the Removable Disk prompt on your PC, select the desired action and click OK.

5. After performing the desired action, press the Center Select Key DISCONNECT, then confirm the disconnection at the prompt.

Bluetooth sound concern

Try adjusting the volume and un-pair/pair the device once again.

***Depending on the bluetooth device, at high volume levels you may get a certain level of electronic pitch oscillation. Try using a medium volume level. Certain Bluetooth devices have noise canceling and other filters that can also assist in this. (If possible, try another bluetooth headset to see if the issue remains).

I would also recommend deleting the bluetooth device, and pair the device once again following a soft reset (like mentioned above). A soft reset is powering the device off and removing the battery. Once the battery is out, place it back in and power the device back on.

I hope this helps.

McNeifen

Thank you for writing, unfortunately you have addressed none of my specific concerns.

Wallpaper/photo editing:

Resizing the picture to a preset is not the aim - cropping is. If I take a picture of my wife and want her face dead-center in the photo, it requires cropping. This is "native" on most devices, including the LG Cosmos, its direct competitor (though the LG Cosmos take poorer pictures, comparitively).

Since my original post, I have managed to find the Rotate/Flip option, but there are no 90 degree options for rotating, it only will rotate a few degrees at a time. Perhaps in several minutes the image will have rotated far enough. Most pictures that need rotating simply need to change from "landscape" to "portrait", it's frustrating that the device assumes you only want to take pictures in one orientation.

Keypad recognition:

Volume has nothing to do with this particular problem. The problem is that the device that has its keys pressed does not playback the sound on its own speaker (earpiece, speakerphone, or even bluetooth), but the sound *is* broadcast to the person on the other end of the phone call. At this point keypad volume only applies to interacting with the phone while not on a call.

Bluetooth playing media files:

Again, since my original post I contacted Samsung on a few of these issues. It was explained to me simply that the device is not designed to play back media/music files through a standard bluetooth headset (the most common type, mounted on on ear with a speaker and a microphone). It theoretically is supposed to work with a *stereo* Bluetooth device, but that requires a considerable investment and certainly cannot be used while driving, while a single-ear Bluetooth (what the general populace uses) could. Again, if this is how it is designed to work, it is a poor design.

Text message concern:

This has occured on only two or three occasions. On the first, a corrupted message is potntially the issue, however, it could not even be deleted as accessing it in any way rebooted the phone. The second and third times were more slippery - after rebooting the system once, accessing the message thereafter was without issue. I am still inclined to think the error is in the software, but it si not a frequent problem. Then again, we d not frequently text.

Connecting to a PC:

There are some fine recommendations here, *however* they only apply to using an microSD storage card as USB mass storage. My desire was to to get access to the data on the phone itself - calendar and ringtones, specifically. If you do not have a microSD memory card in the device (they do not come with any), then the USB Mass Storage option is disabled.

With USB Mass Storage, it is theoretically possible to load ringtone files onto your microSD card, and then use the internal software in the phone to "set as ringtone" a particular music clip, but I have not yet tried this.

Bluetooth sound concern:

Pairing/unpairing a device had no affect. Using different bluetooth devices and different phones did not resolve the issue either; we tried pairing three different bluetooth models (two different Plantronics models and a Samsung model - of which we've tried four of that model - also of which the problem was actually the worst) on the four Samsung Intensity IIs that have entered our hands, and all have the same issue. The same Bluetooth devices did not have this problem on other phones (LG Cosmos, enV2, and Voyager were the ones in our experience). This also occured at all volume levels, though, of course, it was softer, just like the person we'd be trying to hear through the interference. Soft resets do not impact it, and noise-cancelling filters really only apply to the microphone end, not to the in-ear speaker.

Furthermore, the issue occured anytime the phone broadcast sound to the headset, such as during the navigation of voice command menus. It would stop if, say, for example, the person I was talking to had been listening for an extended period of time (thus not broadcasting their voice into my ear). It occured whether at home or on the road, location and surrounds were not factors.

I am not describing "white noise", or mild static - I'm describing recognizable pitches, not to different from listening to an old dial-up modem when making a connection.

Thank you for writing, but your generic answers did not resolve the specific issues I am bringing up. As an addendum, however, I will add that my wife and I tried the Samsung Intensity II, then the LG Cosmos, and then decided to return to the Samsung Intensity II. In the end, even with the above complaints, we found the Samsung Intensity II preferable to its competition, albeit it is a choice where we had to figure out what we could live with, rather than being completely happy with a phone.

The biggest complaint is not leveled at the devices themselves, but at the reclasification of phones into three data categories. We had been perfectly happy with the performance and features of the LG Voyager and the LG enV2, however, it became impossible to get similar quality phones with our New-Every-Two promotion, without ALSO shelling out an additional $20 / month in data plans we'd be afraid to use lest we go over the limits. Why do the enV3 and enV Touch (the direct descendents of our previous phones) require data plans? We'd be happy to use the phones without data, as we had their forebears. So, in essence, we've had to DOWNgrade our phones with the New-Every-Two promotion, instead of UPgrade. We're paying the same amount per month, but getting less out of it.

mrbaseball09

Thank you for all your detailed analysis. I had an LG cosmos and i just spent two days going through 6 different phones in the store. When i had a wallpaper on my phone that was based off my memory card and i used speaker phone it would cause my phone to power cycle. (Shut down and reboot when it was not supposed to). After talking to verizon wireless on the phone they are switching me over to a samsung intensity. I'm glad to hear you prefer the intensity over the cosmos even with its problems. Here's to hoping i have better luck with the intensity.

shar89o

I think the manufacturer and Verizon need to work together to prevent innocent hard working people from wasting their money on a phone that they too would dislike after using it for a day... This is a second attempt to put the intensity on the market, there should not be so many downfalls to it. Like you said , we want to UPgrade after being loyal customers for 2 years, not find that the terms have become altered so that Verizon can essentially say we must pick to pay for data or choose to purchase difficult, inadequate phones. We are being forced to downgrade, and eventually this will just lead to people paying for data plans so Verizon can get rid of feature phones all together due to frustrated customers. I think that is risky behavior for Verizon, because customers are actually more tempted to leave than anything else... Especially after they embark on the process of justice. When the poor quality is pointed out, it is all being covered up and avoided by claiming devices were not built for bluetooth, camera options, volume controls, frequent texting, etc, or saying the rep misinformed us and that is unfortunate, but the company is not liable. I have experienced reps avoiding direct answers to questions regarding these issues. There are so many glitches with this phone I become stressed to make a list. It is poorly built, not thought out etc. Not only does the screen break after a few days (they will call it physical damage and not replace it when you simply open your phone which is hard enough to do) but almost every command a user puts in is delayed to the point where it takes you to another menu, won't let you answer a call without fussing with the unlock feature until it goes to voice mail, and so on. Perhaps the behavior of the user is not what needs changing, but rather the behavior of these brands rationalizing poor features in low quality phones. Lets work to help the people who need these companies to simply ADMIT that there is a problem so we can all go back to our trusty non Samsung phones, and comfortably traditional plans! PLEASE. Anyone with me on this?

timptr

My wife just got an intensity 2 and we are having issues with the camera. Is there a zoom on the camera itself or is there only the ability of zooming after taking photos. The camera has a magnifying glass with a plus sign on it but it has a red circle and line thru it and I have tried every key to get it to zoom without any luck.

Anyone know anything about this?

VZW_Zrock02

Yes it does have zoom. To do this you will have to lower your quality for the picture itself. Here are the instructions for lowering the quality to add the zoom feature:

Go to camera,

and go to options

> resolution OR quality.

Set it for lower,

then you will get a zoom

mmyerscough

So I just traded in my LG enV about 3 days ago because I've had the same exact phone since it came out, which I was told was ten years ago. I finally decided that it was time to get a new one so I upgraded to the intensity 2. I love it, but there's on problem....I woke up this morning and it's frozen. I missed a court date because my alarm didn't go off on the phone, I'm also not receiving any texts or calls. FRUSTRATING! When this would happen to my enV i would just take the battery pack out, but looking around on this phone I don't think I have that option (I'm still learning my way around the phone).

Did you have this problem as well?

sailor318

My two-week old Intensity II shuts itself off also-once a week and won't power up unless I remove/replace the battery. I'm waiting for a second response on another thread, but first response was to get a new phone.

MojaveMoon_

sailor318 wrote:
My two-week old Intensity II shuts itself off also-once a week and won't power up unless I remove/replace the battery. I'm waiting for a second response on another thread, but first response was to get a new phone.

Some things to consider:

I believe the first 30 days is the one and only opportunity [for a $ 35 fee] to return it. Once you exceed that period of time and assuming that you renewed your contract for two years, can you live with this restarting issue during the next 1.5 to 2 years or until such time that the issue is resolved ?

After the first 30 days, if the issues persist and if Verizon decides that the issues warrant replacing the phone, be aware that the policy is to replace the phone with a refurbished cellphone and not a new unit.

Furthermore, technically you wouldn't be stuck with the Intensity for the next two years in the sense that you're not restricted from purchasing a used or new phone. But there won't be a discounted contract price for a new phone until your renewed contract expires one or two years from now. Can you afford $ 150 to $ 350 for a new phone ?

When you have some time, check out some of the customer comments about the Intensity II at verizonwireless.com, phonescoop.com, and phonearena.com

While you're still within your 30 day opportunity to return the phone, based on the customer reviews what is your conclusion about whether the phone will be reliable enough and will meet your needs during the next one to two years ?

MojaveMoon_

sailor318 wrote:
My two-week old Intensity II shuts itself off also-once a week and won't power up unless I remove/replace the battery. I'm waiting for a second response on another thread, but first response was to get a new phone.

If you don't have to have a phone with a qwerty keyboard, my personal opinion based on customer reviews at verizonwireless.com, phonearena.com, and phonescoop.com is that there are two much better quality phones that are free or almost free:

LG VX8370 Clout and the Samsung Convoy.

For a limited time the Convoy is currently free. It's usually $ 69.99. But after browsing some of the ~ 1,200 reviews since the time that it's been released, it strikes me as a very reliable phone. About the only significant problem that I've seen reported is a restarting problem which *seems* to afflict just a very small minority of customers.

More info:

http://www.howardforums.com/showthread.php/1662634-Convoy-Shuts-off-randomly

And you should check this forum for any opinions about the Convoy.

The Clout is a phone that's sold for the time being just at non-corporate Verizon stores aka "indirect Verizon stores". So, in some states it's being sold at local Walmarts and Costcos either free or almost free. You can read more about it at phonescoop.com and in this thread:

http://www.howardforums.com/showthread.php/1565998-Official-LG-Clout-VX8370-Release-Thread

rachael_adkins

I have had a few issues with my phone and have only had it for 2 weeks.

first issue is that I cannot make the t9 texting work...it only works in abc and i do not have any predictive texting this makes sending a message a bit daunting. despite going into the settings section of my messaging and clicking on that it doesn' t work.

the other issue is that when I get a text or phone call from some (not all) people in my contact list, only the number shows up, not the person. again, this is confusing because it doesn't happen to everyone in my contact list.

what needs to be done to fix this issue? is it a problem with the handset itself or is it a software problem.?

SuzyQ

rachael_adkins wrote:
I have had a few issues with my phone and have only had it for 2 weeks.

first issue is that I cannot make the t9 texting work...it only works in abc and i do not have any predictive texting this makes sending a message a bit daunting. despite going into the settings section of my messaging and clicking on that it doesn' t work. Try going to Messaging >> Options >> Entry mode, and setting it to "Word" or T9 and saving that option.

the other issue is that when I get a text or phone call from some (not all) people in my contact list, only the number shows up, not the person. again, this is confusing because it doesn't happen to everyone in my contact list. Make sure the number you have stored for the contact is the full 10-digit number, with area code and without a leading 1- as that's the number the phone is going to match up wioth a contact.

what needs to be done to fix this issue? is it a problem with the handset itself or is it a software problem.?

sailor310

Hi, I wrote earlier about a Sam Ints II that shuts down and freezes randomly when the battery strength indicator gets below 2 of 4 bars. I turned in one phone, the second just froze last night so Verizon tech support is sending me a third phone with a known-good battery. Samsung tech support wanted the phone for 5-7 days-- while Verizon is going to overnight a new phone to me. I'm pleased with the service, but not about being on phone #3. I plan to keep it charged above the 2 bar level.

dadX5

My daughter has the Intensity II and the lights stay on continuously. We have gone into the setting and set the backlight to only be on for 7 seconds, but it NEVER shuts off. We can turn off the key lights, but the screen stays lit all the time unless we turn off the phone. Changing the settings does not seem to work.

kevgar

I have had this phone for about a week and everything seems fine with it except for it lagging. Is this abnormal? It can sometimes take up to five or six seconds just to open a text conversation. Its not all aspects of the phone but especially with texting, my most common use, it is extremely slow. Anyone else having these problems or gotten a new phone because of it?

simthan

My intensity 2 is froze on the Verizon start up screen? I have tried removing the battery but no luck. It never gets past the Verizon name & logo. Any suggestions

SuzyQ

Hopefully it is still under warranty and you can get it replaced. Take it to a store for a tech to look at it; not much we can do here if it is totally frozen up.

opeone

My daughter's Samsung Intensity™ II is mistakenly getting a "user battery not supported" error, which, from the manual appears to disable charging of the phone. The batttery is the OEM battery and has never even been out of the phone. And, since she is only 14 and away from home for the week, this is a real issue with me. I have instructed her to turn it off, remove and reinstall the battery to see if it will recognize the battery. I haven't heard back from here on this yet...

ajwhite2

I had the same problem with my brand new phone. To solve it, I took out the battery and then replaced it. After that, I powered off the device and powered it back on twice using the power button. It seemed to fix the issue and it has been working for 24 hours now.

It might be a good solution until she can get back home and get it replaced.

nkgreen

my Samsung Intensity II keeps having a duplicate message problem. I will recieve the same text up to 15 times. I've tried taking the battery out but the problem still happens. What should I do?

sbvikings11

I just got this phone and i tried to make some contact groups. When I did, my contact list now shows duplicates of the contacts that are in the group. If I deleted one of the contacts, it would get rid of both copies and replace it with a blank space in the list. Then I tried to delete the contact group and instead of erasing the group, it just made another copy of the contact in the group list and in the overall contact list. Any ideas on how to delete both the groups and the extra copies of the contacts?

TheRoller

Somehow while my keypad was locked and my phone safely in my pocket, the words 'Messages' and 'Contacts', which are located at the bottom left and right corners of the home screen, somehow disappeared. Does anyone know how to bring them back? Thank you!

unknown

Hi TheRoller:

The soft keys are pre-programmed into the phone's software from the home screen. It's likely that they disappeared because the phone is locked. Do the soft key options show up after the phone is unlocked? If not, a power cycle or battery pull should fix this issue.

Please follow up with your results, and thanks for posting.

alpopelka

How do I keep the clock from changing time as I move into a different time zone? Also how can I change the time on the phone so that it is 10-15 minutes early? I have been through all guides, manuals, and forums and have not found these functions that are very common on other phones.

SuzyQ

Most phones will get their time from a satellite signal or local tower, so it will automatically adjust for time zone, and I don't know if there IS a way to set it 10-15 minutes fast. I don't know that there is a way to set the time on all cell phones; some maybe, but most it's automatic.

carsonagin

My phone is doing the same thing. It shuts down for no reason when fully charged. I wont receive txt messages or phone calls until the phone decides it wants to and can't send or receive picture messages at all. I hate this phone. I think the only solution to the problem with this phone is some gentle "convincing" with a blunt object.

megsm

Question: On my old Intensity when I got a new text I could just open it. With the Intensity 2 I'm having to unlock it first. Is there anyway to trun this off????

the5wilsons

for the most part i know EXACTLY what your talking about. ugh! i text like 10,000 messages or more a month, and ill click the center key to open a message thats NORMAL and it wont. then another one will come in and itll shut off. now granite, i had the env touch a super expencive "nice" phone and this has FAR less issues..... haha i think the camera decent but the lack of editings annoying! but i dont use mp3 or connect to the computer so i wouldnt kno on that part. ever noticed how sometimes the battery will stay on for weeeks but then some days it just dies?

DavidM

The problem I'm having is that we only get about half the text messages that are sent. Everyone in my family has this phone, and when we send each other texts, only half of them go through. The first tech support person had us pick option 2 on *228, and that didn't help. The second tech had us update the software, and that didn't help. This is very frustrating. What's the point of paying for unlimited texts when they don't go through?

Beagleman

my Intensity 2 also freezes. The back slides down from the camera lens to reveal the battery. My phone also gets hot when this happens and does it when the phone is shut off. Tech support is checking it out

JesseHamilton55

I am not exactly happy with the fact that I have had my phone screen is now broken. It is not even the plastic screen itsefl, but the inside. I have also noticed that I am not the only one on this blog that has complained about this. The company told me that it is physical damage, and not covered in the warranty. Their excuse is that it was "something that happens when you put the phone in your pocket..." Oh yes, because most people purchase the phone satchel. Reply to this if you have the same problem!!

aquariusgirl

The problem that I have is with the locking feature. It has to do with when I have the phone locked and I put it in my pocket it will come unlocked without my hands pushing anything. I've had my phone open up my contacts when its unlocked itself and also had it make a call when it did that. It doesn't stay locked to where when buttons are pushed in your pocket it won't unlock

Strandedvandal

The battery life on this phone is horrendous with a MicroSd card inserted. I can have it fully charged and it will be dowbn to 1-2 bar overnight. Thsi does not happen if I take the MicroSD card out. I have had the phone replaced, the battery replaced twice, and I have tried 4 different MicroSD cards from 3 different manufactuerers. This happens every time. This is unacceptable. I haven't seen an actual answer other than, "Take out the card" Is there someone @ Verizon who can tell me what to do about this?

willsharp99

My samsung intensity 2 will no download picture messages, it recives a message and give's me the option to download, when selected the phone says it is connecting for about a minute then states that it has failed. This is not a coverage problem at my current locaton I have no problem makeing or reciving calls, texts or previously text messages. Whats going on?

morewireless

aquariusgirl -- "The problem that I have is with the locking feature..."

Among a year-and-a-half of posts, it's hard to believe yours is the only one to address this issue. Even in locked mode, my Intensity II can turn itself off or on almost every time I lean or squat down. It's in a flexible holster on my belt so I can't see which button gets pressed, but it must be the END key pressed for more than one second, right? If I press the END key on purpose when in locked mode, all I get is the Keypad Locked message. Yet, even if I have set the Unlock Options to Press Twice, it could still turn itself off in the holster. How is this possible? Answer: Stupid Programming.

By now you may have discovered it yourself -- the one or two key(s) identified for unlocking the keypad are not the only ones which can unlock it!! The same key you use to lock the keypad (0), pressed for one second in lock mode, unlocks the keypad just as easily as the other two. And it's right at the edge of the keypad, much more accessible to squeezing than the other two. As soon as that happens accidentally in the holster, pocket or purse, your keypad is subject to all manner of accidental commands, just as if you hadn't locked it. This problem adds insult to a number of other keypad quirks. For example, if any key gets pressed in locked mode for any length of time (presumably to infinity), the Keypad Locked message stays on with the screen at full brightness, wasting battery life.

We do have the Press Twice option, which I highly recommend even though it's a hassle in itself, especially if you're in a hurry. Please take advantage of it; it will minimize the number of times your phone disobeys. Press Menu \ Settings & Tools \ Keyguard Settings \ Unlock Options \ (scroll to) Press Twice (read the unlock instructions at the bottom!) \ Set \ END.

I am generally very satisfied with this device as a phone, mp3 player and GPS navigator. I hope you develop a good relationship with yours. Let's hope at least one of the keypad programmers has had to deal personally with the (0) key problem, so next time we upgrade it will have been fixed. Sincerely, ~ JBW

TrayKo

If there was a fix for this could someone please send it to me? Mine is doing the same thing and it's driving me nuts! Thank you.

1985dodgeram

i have a problem with mine. my screen is flipping out and goes all negative like when a computer screen breaks and it has all these random lines. HELP!!!

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