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unable to send / receive text messages

pgbrush

Since about 9:30 PM last night - i know for a fact that people have sent them to me, but receive no reply. Also, I cannot sent out any texts, but no error message is given. I am using a Blackberry Tour, have not made any changes to software or OS; this problem started occurring immediately. I have already rebooted the handset, and checked signal strength (full bars on 1XEV). This is not a handset error, as the exact same thing happened to my mother and sister last night - they were forced to call verizon customer service to "reset" something. Nothing in my phone needs to be reset. I cannot call customer service because I am recovering from surgery and cannot speak, so this has to be resolved via email. Please, in plain, clear English, explain what it is i have to do to send / receive text messages.

Comments

unknown

If the only resolution that your mother and sister found was to call into Verizon to have something "reset" you'll need to contact Verizon to have the same thing done. You can contact tech support via e-mail by clicking on the "Contact Us" link in the upper right-hand corner of this website.

You could also have someone call in on your behalf. Write down all of your information (account #, phone # and type, any billing password, last 4 of your social and the nature of the issue) and give it to that person, Verizon will be none the wiser that they aren't speaking with you.