Child Item

Site Totals

61277 Questions Answered 267 Categories

Fascinate upgrade

I contacted Verizon Tech Support Friday late morning for some issues with my phone and also asked about the new FROYO upgrade. The tech I spoke with told me that the upgrade has already been pushed out and that I should have received a banner at the top of my phone for this upgrade (which I did not or have not to this date), nor will it download by going to "about phone" and clicking on system upgrades. Verizon's suggestion was go to a Verizon Store (Corporate Store) and have them download this upgrade, which I will attempt today.

Comments

Rashid

Please post again with the results as so many are waiting for the update fixes and Froyo and let us know what they actually did put on your phone. Thanks

PJNC284

It's unlikely it's rolling out right now. Otherwise it'd be all over the blogs and forums.

Rashid

I think your 100% correct in saying that pjnc284 just another rep that doesn't know what he is talking about.

Ms_Shonta

No update has been released for the Samsung Fascinate. Once we have information in reference to the update we will pass it along.

GabrielRayven

Is there any information then on the djo5 upgrade then? I have long since given up on Froyo, now I just want my phone to work as advertised when I purchased it, and getting toyed with by Verizon took me past the 30 day return policy. So I feel some honesty is in order since I pay my bill on time every month. I am upholding my end of the contract, how about giving us some serious attention?

PJNC284

DJ05 was apparently buggy and scrapped for DL09. Verizon updated their Fascinate support page to show DL09 yesterday so the update should be coming soon. I've been running a customized version of DJ05 for about a month with no issues and there really is no difference between it and DL09 so I'm holding tight.

http://support.vzw.com/pdf/system_update/samsung_fascinate.pdf

yoworm

Isn't it funny that minutes after they announce the iphone for verizon they change the website to reflect that, but months after all of our phones have been known to be broken they still have not pushed a fix or update or even had the simple good business sense to apologize and give a release date.

Now that the iphone is out maybe they will be less consumed with new customer acquisition and more concerned with customer retention. LoL who am I kidding they will continue to rape us until we decide to leave because they are Verizon after all and they can.

Its also strange how I have seen corrections of a verizon web page that shows a Dl09 update yet no verizon rep knows what that is. I have also seen internet comments from people saying they got the update. When I check my fascinate like the rest of yours that does not operate as advertised it states that there is no update available. What happened to the days when customers and citizens would exercise their right to protest. I would love to be a part of a group of thousands around the United States that would take their fascinates into Verizon and not leave with out a credit or a phone exchange for a phone that works as advertised. The main problem is that it would take upwards of 50 thousand customers before they would even bat an eye and maybe more than with their anticipated growth from those persons who want to leave AT & T.

With the improvements in Sprints cell coverage in the last couple of years and the continual decline in customer service from Verizon. I would love to see the same group of thousands of protestors to put Sprint on top. They were first with the 4g, first with a phone as great as the EVO, their nights and weekends start at 7pm not 9pm. They have individual simply everything plans that priced at 69.99 and family share plans that include data that Verizon wont touch.

Remember when phone companies would say if you switch to us we will waive a connection fee or give you a discount we want your business. Can you remember when the last time was that verizon did something like that? I can't either, they do not even address the customers who are disgusted with them now. Have any of you received an email explaining whats going on with your broken phones and giving you a date to look forward to of when they would be fixed. Have any of you even seen a response from Verizon rep that has said anything other than there is no update nor do we want to give you a date when your 600 dollar piece of equipment would be fixed?

I have yet to come a cross a verizon employee who has been sincere or offered any type of explanation let alone a solution to this problem. I would even be happy with store credit so I could get another phone. It is disgusting how Verizon conducts business and possibly more disgusting is how we as customers allow this to happen. Maybe most disgusting of all of this is the Verizon defenders who are completely happy with the service and see no room for improvement.

I guess I am done my rant because it is the same of the issues that many of you have and Verizon has not responded to you and I know that I am wasting my time here too, but if I can stop one person from renewing their contract or switching to verizon to avoid this mistreatment of customers it will be worth the time spent.

rcschnoor

yoworm wrote:
Remember when phone companies would say if you switch to us we will waive a connection fee or give you a discount we want your business. Can you remember when the last time was that verizon did something like that? I can't either

EVERY time someone signs up with Verizon, they are offered a discount on their phone.

klflote

Ms_Shonta wrote:
No update has been released for the Samsung Fascinate. Once we have information in reference to the update we will pass it along.

Information about the update has already been passed along:

http://support.vzw.com/system_update/samsung_fascinate.html

The question is why this update isn't actually available even though Verizon has announced it. Like the OP, when I try and follow the instructions Verizon has provided me so that I can get the update, it tells me that the update isn't available.

I realize the update isn't Froyo, but I do expect it to fix my GPS issues. I hope that the fact that Verizon has announced its availability means that I may actually get it in a reasonable amount of time.

pool_shark

klflote wrote:

Ms_Shonta wrote:
No update has been released for the Samsung Fascinate. Once we have information in reference to the update we will pass it along.

Information about the update has already been passed along:
http://support.vzw.com/system_update/samsung_fascinate.html

The question is why this update isn't actually available even though Verizon has announced it. Like the OP, when I try and follow the instructions Verizon has provided me so that I can get the update, it tells me that the update isn't available.

I realize the update isn't Froyo, but I do expect it to fix my GPS issues. I hope that the fact that Verizon has announced its availability means that I may actually get it in a reasonable amount of time.

Updates are usually rolled out in stages, not available for everyone at once.

When the update for the Droid 2 was released I didn't get mine until a week later.

bigfrank69

I clicked on that and did not find anything about an update it just showed me what I knew to use phone and check for updates. I thought this was something new to actually download from computer to phone. Another dead end

mdram4x4

if you go to that link and open the benifits of upgrade pdf it shows the changes

from the pdf

Enjoy improved performance with these OS enhancements. Verizon Wireless is pleased

to announce a new software update for your Samsung® Fascinate.™ The (i500.DL09) update

for the Samsung Fascinate includes numerous enhancements and improvements.

most people are on version DI01.

so yes there is an upgrade someplace, even vzw paperwork says so

more info from the pdf

Verizon Wireless and Samsung encourage you to download

this update.

Enhancements:

+ Updated versions of preloaded applications, including V CAST

videos, City ID, VZ Navigator,® and Amazon Kindle.®

Improvements:

+ Ability to change the reminder time and alert tone for

calendar events.

+ Improved the update consistency of the feed and widgets.

+ Music now pauses if you unplug your wired headset or turn

off your Bluetooth® headset.

+ Improved stand-alone GPS performance.

+ Increased security by hiding your 3G Mobile Hotspot password

while typing.

+ Ability to open any PDF attachments sent in an email.

+ Ability to use special characters in corporate email passwords.

+ Enhanced backlight display for the bottom four buttons on

the device to now follow the device display timer setting.

+ Widgets now refresh based on the defined refresh time interval.

+ If already in a locked state, the device will now remain locked

when placed in the desk dock or car dock.

For step-by-step instructions on

how to perform the download,

please visit verizonwireless.com/.

fascinatesupport

kytoga

I just wanted to say, I really like my Fascinate... I haven't had any GPS or call issues. The reason I want Froyo, is to watch more stuff with flash, and see if my phone runs faster than the droidx. My roommate has the Droidx and often I get better wifi than he does! Pictures seem just as good. Plus my phone is just as fast, WITHOUT 2.2. I have google maps, google set as my home page and use google voice. It's all good!

Yeah, we "should" have the update by now, but I still happy with the product and would not change to the droidX or the iphone. ... just sayin'.

zerocool418

I know what you mean, I go to Setting> About Phone> System updates> Check New> Please wait.... and get No New Sotware Update Availible

I am sure they will send everyone an email or your phone will notify you once the update is availible and ready to be downloaded to your phone. I just wish you was able to uninstall all the preinstalled apps you don't use or need. I don't use any of them with the exception of my verizon mobile app.

mvmotta

I agree with you 100%. I really love my phone and haven't had any major troubles. Sometimes lags, but otherwize i am super-happy! (Maybe because my last phone was a BB Storm!! :smileyhappy: )

sledge3n8

There are ways to remove the bloatware (pre-installed apps) from your phone. You will have to Google it because I'm not sure that I should tell you on VZW's forum. I know that the bloatware is Bee Es and we should have the option to uninstall it if we decide we don't want it! Especially the CityID! Good luck! I hope you do some searching because the phone is much cleaner without the bloatware!

Yaeckman

I'm sorry but that's not what your website shows. On January 10th Verzion Advertised that there was a new Maintenance release. The DL-09. No you did not get Froyo which I could care less about but what I want is the MR2 Update. Are you telling me that was false advertising?

SoFresco

I just received the DL09 update, no worries people, it is coming.

PJNC284

well it took a month but looks like it's finally here for you guys. And it looks like xda has beat verizon to getting Froyo (albeit with only the most basic functions currently) on the Fascinate and that tasty Gingerbread isn't too far away either. :smileywink:

gfjan

Went to the corporate store, was told that there isn't a download for any of the smartphones that a corporate store can download, downloads are always over the air!!!!!!! I guess what this says is that every answer is different when you speak to Verizon Wirelss, there is no one that really knows what there doing ------ or saying to their customers. I was told by the corporate store that there is no Froyo Upgrade 2.2 on the horizon for the Fascinate, any and all upgrades go to Verizon from Samsung.

Too bad I didin't have anything exciting to report to you all from this trip!!!!!!

M91-30

the corporate store cannotflash the phone any differently than you or I can. OTA is the only option. xda will have gingerbread ready pretty soon, so who cares about froyo.

PJNC284

not entirely true. Some do have the ability to flash updates. Heck even I can flash the DL09 via computer.

Child Item