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When sending pics- Says pending

Why is it so hard to send pics to a computer or another phone? So many times i send a pic and I check staus and it says pending and says will send when service is available. I never had this problem with my EnV Touch or wifes samsung Rogue, they sent right now. I have tried using 3g and WiFi both with full signals. Any help please because this is so annoying

Comments

cmckay

Trying turning off WiFi.

micdawg

Try calling verizon, you know, those people who hate you. 611 is the number.

bigfrank69

I have tried calling them about other issues and they cant fix anything mydog and roachman i have same problem and its not the wifi or anything else just doesnt send all the time which is crap

Ms_Shonta

Step 1 – Soft reset

- Turn the device off

- Pull the battery out for 20 seconds

- Put the battery back in

- Power the device back on

Step 2 – Update the device
- Dial *228 send
- Press option 1 once the automated recording prompts
- Wait approximately 45 seconds for programming to complete

Step 3 – Relocate the device (something in the immediate area could be causing a signal interference).

Step 4 – Test the data connection by browsing the web on the device. *To see if it is consistent.

Step 5 – Ensure the message is being sent correctly (various steps below)

To a computer

-Tether the device to the PC using the supplied USB cable

-Enable Mass Storage Mode and mount the device to the PC (article instruction below)

http://support.vzw.com/clc/devices/knowledge_base.html?id=27198

-Once it is shown as a drive on the PC, you can access the DCIM folder

-The DCIM folder should contain the pictures on the device.

-Drag and drop the pictures onto the computer.

To another phone

- From the home screen, touch the applications tab (located on the bottom of the screen).
- Touch Gallery.
- Touch the desired gallery.
- Touch the desired picture.
- Touch Menu.
- Touch Share.

- Touch Messaging
- Enter the desired 10-digit mobile number in the To field.
- Touch Send.

To a email address
- From the home screen, touch the applications tab (located on the bottom of the screen).
- Touch Gallery.
- Touch the desired gallery.
- Touch the desired picture.
- Touch Menu.
- Touch Share.
- Touch Gmail
- Enter the email address in the To field
- If desired, enter a subject in the Subject field.
- If desired, enter a message in the Compose Mail field.
- Touch Send.

***This article provides other various other avenues to sending pictures

http://support.vzw.com/clc/devices/knowledge_base.html?id=26571

Step 6 – Clear messaging data / cache
http://support.vzw.com/clc/devices/knowledge_base.html?id=37114

Step 7 – Place the device into Safe mode and try. Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications. If it works fine in Safe mode, there may be a application that is not native to the device that is causing the problem (e.g. another messaging application, Task Killer, etc.)

Safe mode instruction.

http://support.vzw.com/clc/devices/knowledge_base.html?id=27713

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