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Droid X Worth the WAIT BUT..........

Like it says its worth the wait but.........

2-5 more WEEKS!!!!!!!!!! r u seriuz cmon man this is **bleep** me off

i ordered min on 7/29/10 suposibly shipping date was the 3rd but nope now till the 11th they said but checked the website so until the 20's wow man > :smileysurprised:

Any1 else mad or wtf?

Comments

jmarti10

Ordered the Droid X from a Verizon store on August 1st and was told when I called customer service on the 2nd that my shipment date would be August 5th. I called today since I had received no shipment verification and was told that the shipment date has been pushed to the 23rd of August.

I am very much disappointed with the level of service provided by this company. I will never do any business with them again! Had I known or at least been told initially about the delay in shipment instead of being given false shipment dates I would of never purchased this phone. I eagerly await receiving my phone, but I don't expect to receive it anytime soon, but I do expect calling customer service everyday until I receive the item that I have already paid for.

The least they could of done is provided some incentive to Verizon customers for having them wait on receiving PAID orders instead of placing the blame on the manufacture and expecting customers to sit on their hands waiting for an item they have already paid for in full.

As soon as my contract is up with Verizon I intend to cancel my plan with them. Very bad experience! Will never do business with a group that provides false information to thier customers as Verizon!

Cant imagine how upset I am with Verizon!

TooN_MytH

yea ik n I PAID IN FULL ALREADY
man could have wasted the money elsewhere

gerio

Notice that I edited yer title...

It's not serving the phone carriers (Apple, AT&T, and now, Moto and Verizon) very well to introduce a phone that, in todays, want-it-now society, EVERYONE has JUST GOTTA HAVE RIGHT FRIGGIN' PHONE RIGHT NOW OR ELSE YOU BURN IN (I'll edit it myself, thank you very much) !!! Shame on them for introducing a hot item. They will learn, no doubt.

I can't make it better (in fact, I can imagine your reaction when I tell you that I ordered mine at 9:30am the day that the phone came out and got it the next day. Oops). But I have been upset as I waited on an iPhone a couple of years ago, so I do know the feeling.

Take a deep breath (as Geri ducks). You'll get the phone, you'll think it's the best thing since sliced bread (watch him be a Vegan!), you'll get aggravated at the low ringtone volume, but you'll still love it and life will go on.

Just like everyone else has.

Really, are you gonna be mad enough in two years to cancel over this? If I was that mad, I'd pay the ET and down with it.

(long sigh)

Geri O

jmarti10

Actually the problem comes with the great customer service department at Verizon who say one thing when you call them but then say something else when you call them again. It's almost as if they are playing a guessing game with customers they claim to value even though they just see them as numbers.

From a business point of view Verizon could of done a much better job in anticipating the demand for this phone. But I suppose they failed to learn anything from their experience with the Droid Incredible. The reason I am still with Verizon is because they are still offering unlimited data plans, which the iphone does not have. But believe me after being given the run around by customer service who dose not know what to say to their customers regarding their phone orders I'll gladly switch to another phone company. Should of done it sooner!

Once I get my phone (in late AUgust or early September as I was told today) I'm sure I'll be having lovely feelings towards it like others here, but as of now, all I know is that I paid over 200 dollars for an item that no one at Verizon can tell me when I will have it. PERIOD!

curtterp

jmarti10 wrote:
Actually the problem comes with the great customer service department at Verizon who say one thing when you call them but then say something else when you call them again. It's almost as if they are playing a guessing game with customers they claim to value even though they just see them as numbers.

From a business point of view Verizon could of done a much better job in anticipating the demand for this phone. But I suppose they failed to learn anything from their experience with the Droid Incredible. The reason I am still with Verizon is because they are still offering unlimited data plans, which the iphone does not have. But believe me after being given the run around by customer service who dose not know what to say to their customers regarding their phone orders I'll gladly switch to another phone company. Should of done it sooner!

Once I get my phone (in late AUgust or early September as I was told today) I'm sure I'll be having lovely feelings towards it like others here, but as of now, all I know is that I paid over 200 dollars for an item that no one at Verizon can tell me when I will have it. PERIOD!

How could they have done better to anticipate the demand? In order to get more units ready for sale, they would have pushed the launch date back farther.

The incredible shortage is beyond Verizon's control. The manufacturer has not been able to supply Verizon with the units that they promised due to a shortage of a supplier to HTC. How can Verizon anticipate that? How can Verizon force HTC to honor their commitments?

The customer service can improve, but I think that the ordering systems are slow to say the least. Or you are finding people looking for a paycheck than actually caring about the customer expectations. That is a problem that Verizon needs to address, because if it is not addressed, then Verizon will lose in the long run.

I understand your frustration. Your expectations were not met. You want the second hottest phone that is available on the market today. I get that. But I do not get most of your rant. Not all companies can forcast accurately how popular something is going to be. They employ focus groups to try to guage the response, but sometimes they miss the mark. Companies would like to make sure that they have enough stock for demand, but not to have millions of dollars in stock with no demand. Warehousing items that are not selling takes a lot of money in manufacturing, storage etc.

One more thing. It is very frustrating to pay for something and have to wait a month before it ships. That practice should be stopped and only charged when they have the stock and are ready to fill the order and ship the item. I do agree with you there.

gerio

dsxdroider wrote:
After getting aggravated at the low volume speaker problem, it is not clear that everyone gets over it, let alone loves their phone despite this problem. To be sure, Verizon and Motorola tech support have told me that this problem not alone varies from unit to unit, and that it can come and go, but also that it very often gets worse over time.

Here are links that contain many reports from Droid X owners who cannot get over the low volume speaker problem:

From the Mototola Owner's Forum:
https://supportforums.motorola.com/thread/32604?start=30&tstart=0

From the Google Code Android Website:
http://code.google.com/p/android/issues/detail?id=9849

From Droidxforums:
http://www.droidxforums.com/forum/droid-x-general-discussion/2390-droid-x-volume-bug-verizon-motorola-should-aknowledge-resolve-issue.html

From Mydroidworld forum:
http://www.mydroidworld.com/forums/droid-x-discussion/3777-droid-x-sound-volume-issues.html

From Droidforums:
http://www.droidforums.net/forum/droid-x-tech-issues/66107-low-ring-volume.html

From Verizon wireless community forum:
http://community.vzw.com/t5/DROID-X-by-Motorola/alarm-volume-so-low/td-p/242755

And, of course, some longer threads (which people with the volume problem should add a reply to):

from Verizon wireless community forum:
http://community.vzw.com/t5/DROID-X-by-Motorola/Volume-issue-on-new-Droid-X/td-p/227520

and from droidforums:
http://www.droidforums.net/forum/droid-x-general-discussions/59913-droid-x-speaker-volume.html

There are many, many more. If you too experience the Droid X low volume speaker problem, please report it both to Verizon and Motorola tech support, and also as a reply to any of the above forum threads, especially the last two threads: if you experience the volume speaker problem, please post a reply of your experiences to one of the last two links posted above.

Who the heck has gotten over it? I'm tolerating it with the understanding that Motorola (not Verizon, Motorola built the thing) will correct the problem with an update (actually, I can hear it ring or feel it vibrate all the time. I'm just aggravated that it's not as loud as the original Droid).

And I did you a favor..I quoted your post to save you the trouble of yet again copying and pasting your previously oft-copied post. You owe me...

Geri O

sumguy2006

I ordered yesterday and was was given an 8/23 ship date, but was told the orders are starting to ship faster.

For those of you waiting, I don't think the date on the website has anything to do with you. From what I understand it's a moving target, each day you wait to order, the ship date for an order on that date obviously move out. From what I've seen a day or two order date difference can mean 1 day, or 15 days of add'l wait.

Alexhasnoarms

I ordered in store, and I would really like to know when my **bleep** phone will be shipped. I have been waiting patiently, but I feel like this wait is inevitable and that the money withdrawal out of my account is almost stealing without a tracking order or any info on my purchase.

gerio

Perhaps Verizon could learn a thing or two about coordinating really popular phone delivery from AT&T and Apple.

Oh, wait.....

Geri O

(I agree, they could all do a better job with this situation)

dhines

You guys need to realize this is one of the most sought after phone on the market right now. Deal with the phone you've got ( like I am until I get MY droid x ) and GET OVER IT! You know its coming so quit thinking about it so much. I know it might be hard for some of you impatient people out there but quit acting like children waiting for chirstmas! Be adult about it! It's a phone! It will come just as soon as possible! REMEMBER, this phone is wanted NATIONWIDE. They will get here when they get here!

crb79

dhines wrote:
You guys need to realize this is one of the most sought after phone on the market right now. Deal with the phone you've got ( like I am until I get MY droid x ) and GET OVER IT! You know its coming so quit thinking about it so much. I know it might be hard for some of you impatient people out there but quit acting like children waiting for chirstmas! Be adult about it! It's a phone! It will come just as soon as possible! REMEMBER, this phone is wanted NATIONWIDE. They will get here when they get here!

Excellent point, keep in mind: VZW sold out of it's 300,000 stock of Droid X in less than 24hrs on July 15th. So this is a very sought after phone, and chances are if you order it today that there are about 1/2 a million people in line before you..

Alexhasnoarms

I realize that it is REALLY sought after.

I just think its crap that my friend andrew who ordered his on the 1st in the same store I did, received his yesterday. When I have yet to even hear of mine.

They need some form of organizational way for people to get their phones. Unless if they have somehow lost my order. Which would suck. I have been waiting weeks.

orangemen38

I ordered mine on the 2nd of Aug. Called yesterday and they said that I would get it by the 18th. I am all good with the wait because I have a droid. With all the talk about issues with the Droid X here and everywhere else I am just hoping I get a working one.

PamelaEspi

Sorry, I ordered my on July 28th and was told it would be shipped on August 3rd. They shipped on the 29th and it arrived on August 3rd. It is worth the wait!

zombieguy

I went to 2 Verizon stores in NJ the day after launch day and both stores had about 70-80 phones on launch day and were sold out by noon on launch day. There were lines at the stores, so yes people this phone is hot and much saught after. Walking to work in NYC there is a Verizon store on my way so I stopped in and asked if they were sold out of the Droid X and the guy looked at me and really had no clue about the demand because he had "a few" left. This is the day after launch day. So I got pretty lucky, or else I would have ordered it from a Verizon store within those first few days and would have had it by now. I really don't understand all the whining and ranting about how Motorola and Verizon should have anticipated the demand. Maybe YOU should have anticipated the demand and ordered the phone before launch day. Its the "Its the hottest thing and I just have to have it now" syndrome. Its like setting yourself up to be disappointed and then whining about it. What do you expect some rep getting paid $12 an hour to tell you when they have heard the same story over and over and over day after day after day, they don't care that some snotty stuck up loud mouth is **bleep** because they like thousands of others don't have their Droid X, they do not care, they also don't care if you leave Verizon, they laugh at that, so have some patience and stop whining, you will get your toy and play with it for a few months until the next "gotta have it now" phone comes out.

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