I have had this great little Incredible for one week and suddenly the power button does not work. So the phone is unusable unless I receive a call because that wakes up the screen. It has been in a case (from Verizon) the entire time. I think the button is not seated properly. After 3 calls , they decided to send me a replacement. But I am concerned that there are some production quality problems. I don't want to be returning it again. Or worse, after one month, have another problem crop up and get a used phone. I was loving this phone but.......it needs to be reliable. Hopefully this was a rare occurence. While I'm waiting for a replacement, I'm using my old phone.