Hope VZW is ready for mass refunds on 9/23

I am no legal expert, but I believe when the CEO's of VZW and Motorola promised in the launch of the X that the 2.2 update would arrive during late summer, many people bought the phone understanding that it's potential would come to fruition in a short order. I will be demanding a refund on 9/23 for false advertisement. X owners essentially have the body of a Cadillac with the engine of of a VW beetle under the hood. I understand software takes time, but don't make promises that cannot be kept.

Accepted answers

Tidbits

taybo8596 wrote:
I am no legal expert, but I believe when the CEO's of VZW and Motorola promised in the launch of the X that the 2.2 update would arrive during late summer, many people bought the phone understanding that it's potential would come to fruition in a short order. I will be demanding a refund on 9/23 for false advertisement. X owners essentially have the body of a Cadillac with the engine of of a VW beetle under the hood. I understand software takes time, but don't make promises that cannot be kept.

Have you considered reading the Droid responses to 2.2? Would you wait a little longer if you didn't have problems like the Droid users?

Sure 2.2 may have some added features, but it doesn't take the away features. If you read the Motorola forums the end of summer is NOT a promise nor a deadline. They are working on it, and if you want it done better than the Droid you may have to wait a bit. It may be Droid users are the Droid X test subjects to see what would arise on the update, and to fix them before releasing it to you. I bet you may turn out to be a happy camper if everything went smoothly.

If it doesn't come by the 23rd it will make no difference to 85%+ of total users of the Droid X it still does what it was really advertised to do WITHOUT 2.2 update.

If 2.2 really mattered to you... You would have not baught the device regardless what was promised. I sure wouldn't especially when you should understand. Low level reps CAN NOT make promises on behalf of their company without AUTHORIZATION. I can assure you NO company will allow it. It would always be advertised by a high level person first like a CEO or someone who is authorized by the company.

Also the update has to come from Motorola not Verizon. So ANY employee can not make a promise or claim with regards to Motorola bringing the update.

That's like me saying Taybo8596 told me that He "promises to give $1,000,000 to the first 10 people to PM their telephone numbers". Do you have to honor that? No, as you gave me no authorization to make that claim on your behalf. I would however be liable. So in court you will LOSE to Verizon, and Motorola, but you would win against the person who made that claim(this has been in courts for a very long time with different companies).

All comments

MsDroidX

I will be keeping my Droid X whether or not the 2.2 update comes out before 9/23 or not. I love my phone. It works fine. So I will be happy whenever the update is released.

TheGuyUpNorth

I love the phone also, but I think there are other 2.2 froyo phones that I could love also. Just a shame to have such a great phone, but not the ability that has already been delivered to a simliar phones such as the D2. For the D1 to already have Froyo and not the X just does not make sense. Car companies don't launch a new model and then tell you we will make it better someday.

MsDroidX

taybo8596 wrote:
I love the phone also, but I think there are other 2.2 froyo phones that I could love also. Just a shame to have such a great phone, but not the ability that has already been delivered to a simliar phones such as the D2. For the D1 to already have Froyo and not the X just does not make sense. Car companies don't launch a new model and then tell you we will make it better someday.

If you are so unhappy not having the froyo update, why wait? Return it now and buy another phone.

TheGuyUpNorth

Can't return it yet..... I bought it on the day it came out, which was july 15. I am well outside of the 30 return window. What I am saying though, is that they promised that this phone was going to be so much better once the update came out. In addition, when the phone was first debuted it was advertised that the update would arrive during the summer. Fall will be here soon.

willanaya

i too am returning my phone. according to the commerical, my hands are suppose to turn into robot hands :smileyhappy:

still sitting here and nothing yet.

edit: it is better to wait for a complete product than a less than stellar product. every time an update comes out, it always gets pushed back because they soon discover that there are some problems with the updates.

what would happen if the update came out as scheduled and there were major problems with it? would you honestly tell us that you would not come back here and complain and threaten lawsuits because the update was not up to your expectations?

be patient.

curtterp

My Droid will stay in my hands no matter how long 2.2 takes to come over the air.

and if 2.2 was that important on your Droid X, why didn't you wait until 2.2 was released before you bought your phone?

I am willing to bet that you will ask for a refund and CS will laugh..... and then you can take it to court, and the judge will laugh before he throws the suit out.

TheGuyUpNorth

First, I apologize for starting this thread. It is obvious that while some agree with the context of my reasoning, many are content to wait as long as it takes. I do love the phone, and maybe I will wait it out also. I am just frustrated that what many consider the top DROID out there, seems to be at the back of the line to receive the update.

Tidbits

taybo8596 wrote:
I am no legal expert, but I believe when the CEO's of VZW and Motorola promised in the launch of the X that the 2.2 update would arrive during late summer, many people bought the phone understanding that it's potential would come to fruition in a short order. I will be demanding a refund on 9/23 for false advertisement. X owners essentially have the body of a Cadillac with the engine of of a VW beetle under the hood. I understand software takes time, but don't make promises that cannot be kept.

Have you considered reading the Droid responses to 2.2? Would you wait a little longer if you didn't have problems like the Droid users?

If it doesn't come by the 23rd it will make no difference to 85%+ of total users of the Droid X it still does what it was really advertised to do WITHOUT 2.2 update.

Also the update has to come from Motorola not Verizon. So ANY employee can not make a promise or claim with regards to Motorola bringing the update.

TheGuyUpNorth

Thanks Tidbits, As I said, I kind of regret getting this started. Patience has not been my strong suit. Your outline says it best.

Tidbits

That's people in general. Sometimes companies try and push a product as fast as they can to meet the "demand" of customers, and at times especially with software may skip vital testing. Sometimes by the time you would come out with a better product the other companies have all the customers locked in. Even if you device may be better it probably won't reach the hands of customers. It's a give and take.

Best option for customers is to relax a bit with the latest and greatest phones, and wait for someone to push out a near polished product. It will force companies to slow down a little and do greater testing to ensure we consumers get what we want for the price we pay.

gerio

Taybo, your last 2 posts are really big of you.

There's no doubt that its been a maddening wait for the update. Not to mention waiting for whatever updates that remedies the low function ringing volume on mine (bought it on the first day).

And I NEVER want to make light of the folks with real problems. This place is here for users to help each other, along with the occasional Verizon person looking in. But it's the temper-tantrum nature of some posts that set some folks off, me included. And frankly, as had been suggested before now, some of us could respond better to that nature of post.

Good luck and (loooong sigh) happy waiting... :smileyhappy:

Geri O

cmcamp76

I guess I don't understand why the 2.2 update is such a big deal. Does your phone work?? Can you make and recieve calls, texts, use the browser... etc.... Let Verizon do their job and make sure the update is going to be bug free... Wud you rather have an update that screws your phone up because they rushed and cut corners or wait a bit longer than expected to make sure that it is right. Remember its just a phone, I cant believe how some people are soooo consumed with the FROYO update.... if u wanted it sooo badly why didnt u wait to get a Droid 2. Have some patience people!!!!!

gerio

CM, relax, if you've read any of my postings, there are several occasions where I've warned folks about the the problems that the Dinc folks are having with the 2.2 update. If you'd relax a bit, you'd see that we are on the same page

cmcamp76 wrote:
I guess I don't understand why the 2.2 update is such a big deal.

Well, it is to geeks. It doesn't have to add auto-pilot or make coffee while warming your car as you dress for work. Geeks just want the latest and greatest. Period. It's in the DNA.

Does your phone work??

Why, yes it does, remarkably well, and thanx for asking!

Can you make and recieve calls, texts, use the browser... etc....

Yes, again, what a caring soul you are!

Let Verizon do their job and make sure the update is going to be bug free...

Again, you've not been paying attention to my postings. Lord help us if the update has the same results as some Dinc owners...

Would (sorry) you rather have an update that screws your phone up because they rushed and cut corners or wait a bit longer than expected to make sure that it is right?

All together now...."read my postings about the folks suffering through the Dinc 2.2 update". Then report back with a 4-page summary on yer findings.

Remember its just a phone.

People say the memory starts slipping after hitting 50 years old (I'm 52). But who says that? YOUNG PEOPLE. And, I wake up every morning, thank the Lord, fully cognizant of the fact that my Dx is indeed a phone.

I cant believe how some people are soooo consumed with the FROYO update....

Again (saying that a lot here, eh?), those pesky geeks! Glad I don't make phones...

if you wanted it sooo badly why didn't you wait to get a Droid 2?

I wanted that big gorgeous screen that has allowed me to enjoy casual (but safe) surfing without dragging out a notebook. Plus it's really KEWL! (yes, I have been hanging around here too long)

Have some patience people!!!!!

Okay. Patience is "gee, my phone is working well and as it is supposed to, but it would be really cool to have the 2.2 update. I guess I shall have to wait until Verizon and Moto agree that the update is indeed safe, ready, willing, and able. Oh, yeah, and not screw up the Dx like it has on a lot of Dincs (Apparently, it hasn't screwed up ALL the Dincs, but a substantial number of them. And various owners have a few suggestions that they have tried on their own phones and seem to be successful).

Impatience would be....well, look around, do I REALLY need to cite examples of impatience??...
==============================================================================================

Okay, CM, it's entirely possible that your post wasn't directed at me specifically and if not, then just get a laugh at my silliness and have a good day.. It's a slow morning and I decided to have some fun with it since it followed my post.

My only fear in all of this, as I have said several times before, is that the people having real problems with their phone will feel as though people like me, who have had no issues whatsoever with their phones (except for that pesky low-volume ringer) are belittling the people with problems. Absolutely not.. Obviously, emotions are going to run high when problems are encountered, and a few people see this forum as a punching bag or a place to vent the high-strung frustrations. It's understandable. But also, that sort of posting serves no one, especially, the original poster. If nothing else, it puts off someone that might otherwise be willing to offer ideas and suggestions that could be helpful to a resolution to their issues.
One reason I wish they would get on with the update is to see if some of the issues reported here are solved. Otherwise, I'm happy to manually check for the update each morning, make a long sigh, and get on with my day, knowing that so far, the Dx has and hopefully will continue to serve me well. And wish the people plagued with problems a quick and successful resolution. Because, as I can attest, a properly working Dx is a really great thing.

Everyone have a great weekend!

Geri O

curtterp

Hey wait a minute now..... I am a Geek...... a 50 year old geek too...... but always latest and greatest is not quite in my DNA (Not enough money)..... and the Droid X was the first phone that I bought without putting my hands on it first in the store ( I just knew that if I didn't order it early in the morning on the first day, I would be waiting a long time to get one)

But like Gerio, I check updates in the morning, click OK to the up to date message, then go about my business........

although I must admit.... I also check updates at night too :smileyvery-happy:

gerio

LOL, Curt.

Yeah, the money turns into the thorny part of a geek's latest, greatest quest, doesn't it...

Geri O

Kanichiro

For all those so eager to update to Andriod 2.2, I suggest you take a few minutes and read some of the post in the HTC Incredible forum on the 2.2 release. You probably won't be in such a hurry to upgrade if you do.

galaxie500fb

for some of us it`s not the 2.2 update that we want. There are issues with some of the x`s that cant be resolved with 2.2. It requires bug fixes that for what ever reason motorola has decided to wait to release til they roll all of them in with froyo. Known issues with the phone and there are fixes for them but instead of releasing those fixes they make us wait til they work the bugs out of 2.2.

mjtimko

taybo8596 wrote:
I am no legal expert, but I believe when the CEO's of VZW and Motorola promised in the launch of the X that the 2.2 update would arrive during late summer, many people bought the phone understanding that it's potential would come to fruition in a short order. I will be demanding a refund on 9/23 for false advertisement. X owners essentially have the body of a Cadillac with the engine of of a VW beetle under the hood. I understand software takes time, but don't make promises that cannot be kept.

I believe Taybo may be on to something. I live in Ohio and we have some of the strongest consumer protection laws in the nation.

I already tangled with Verizon and won. Back when I had a BB Storm and we all know what kind of problems they had, Verizon out of the goodness of their heart decided to give me a BB Storm 2. What they did not tell me was that they were taking away my NE2 discount. They never said they were doing a manager approved upgrade or using my NE2 discount. The line I was given was this is for your troubles with the Store and the Storm 1.

When I went to upgrade the DX, I found out I was not eligible because of this. Lets just say I was not happy.

I complained to the Attorney General's office and they forwarded the complaint to Verizon. It took a few days, but Verizon eventually conceded they were wrong and that they could not take my NE2 discount without my verbal or written authorization.

So don't discount that you can not contact your Attorney General's office once Fall officially starts. That is assuming 2.2 is not out yet.

Corporations have to honor their committments. They may have more lawyers, but the saying says that you can not fight City Hall. In the end, I am sure the state you live in will fight harder for you as you pay their salaries and in most cases elect them to office (i.e. Attorney General)

curtterp

galaxie500fb wrote:
for some of us it`s not the 2.2 update that we want. There are issues with some of the x`s that cant be resolved with 2.2. It requires bug fixes that for what ever reason motorola has decided to wait to release til they roll all of them in with froyo. Known issues with the phone and there are fixes for them but instead of releasing those fixes they make us wait til they work the bugs out of 2.2.

It might be that they want to make sure any fixes they put out to fix some of the known problems are compatible with Froyo.... but I do agree that fixes should be out for things that can be fixed with a firmware update. I only assume that they are making sure the firmware doesn't break down with Froyo.\

It would be nice if Verizon would explain if this is the case or not..... so people will understand what is happening... if people know what is happening, they would have a better understanding and feel better about it.

Sorry that you are having problems with your X..... I hope that updates to fix get to you faster than Froyo

bigdtrucker

When the phone was bought, you bought it as is in the contract. Upgrades are never promised in the contract.. Pretty plain and simple. I had to wait for updates on my Omnia 2 for 5 months. I guess the way I look at it there's not one phone out there that hasn't had any problems or is requiring some type of update. Heck you could of bought the new iPhone that is suppose to change the direction of the sun and look at the problems its having......These Mfgs are just pushing the envelope to ge thet product out the door. That's why I wait at least 6 months after a phone put out on the market before I buy...Let some other monkey find out all the problems and get them fixed.

galaxie500fb

it wasnt just by the contract. the marketing done by verizon stated that the x would be the first android phone to offer flash. It wasnt. Future upgrades. It hasnt happened yet. There are issues with the phone and when i address them with verizon reps all they say is we`ll exchange it or you can just wait for the update fixes which for whatever reason they have decided to wait to put all the fixes and roll them into the 2.2 upgrade. Here`s how i see things as happening when they release the 2.2 upgrade. If any problems arise from the expected update then motorola and verizon and google will just point their fingers at one another blaming the other for the issues. This phone was sold as being fast and smooth. Fine then do whatever it takes to make it that way and i`m talking about the lag from the moment the lock screen gets swiped. I was sold on this phone because the marketing led me to believe that this phone was the cats meow well lets get on with the updates to make it purr.

mjtimko

galaxie500fb wrote:
it wasnt just by the contract. the marketing done by verizon stated that the x would be the first android phone to offer flash. It wasnt. Future upgrades. It hasnt happened yet. There are issues with the phone and when i address them with verizon reps all they say is we`ll exchange it or you can just wait for the update fixes which for whatever reason they have decided to wait to put all the fixes and roll them into the 2.2 upgrade. Here`s how i see things as happening when they release the 2.2 upgrade. If any problems arise from the expected update then motorola and verizon and google will just point their fingers at one another blaming the other for the issues. This phone was sold as being fast and smooth. Fine then do whatever it takes to make it that way and i`m talking about the lag from the moment the lock screen gets swiped. I was sold on this phone because the marketing led me to believe that this phone was the cats meow well lets get on with the updates to make it purr.

I agree with Galaxie500fb 100%. This is the same bill of goods Verizon sold me.

Being that I had a Storm, I liked Virtual qwerty, so the X was going to suit me just fine. I knew I would not be happy with the D2 no matter how similar. For the cost, a larger screen and hdmi out was the way to go.

I was never led to believe the update would be delayed. Way back when, I was told, by my salesman, August 2010.

On another front, finger pointing has already begun. Last week I made phone calls to Verizon, Motorola and Google. Google says we only made the operating system, not the phone. Motorola says we made the phone, but are not responsible for carrier delays. Verizon points the finger at the other two saying that were just the carrier and not responsible for a operating system with bugs or a phone with issues supporting the operating system.

Also, I don't see why all the fixes that need to be done need to be done in 2.2. I guess I got off lucky, the only bug ran into was that my screen scrolled, like an old tv with no vhold, for about three hours after activation.

Since the update is behind, then just start releasing smaller updates that will be the equivalent of 2.2. Send us the JIT Compiler and Flash Support. Send us MS Exchange when it works. Send us a sound fix when its available.

But the most important thing... stop us from waiting.

GeekGuy

mjtimko wrote:
galaxie500fb wrote:
it wasnt just by the contract. the marketing done by verizon stated that the x would be the first android phone to offer flash. It wasnt. Future upgrades. It hasnt happened yet. There are issues with the phone and when i address them with verizon reps all they say is we`ll exchange it or you can just wait for the update fixes which for whatever reason they have decided to wait to put all the fixes and roll them into the 2.2 upgrade. Here`s how i see things as happening when they release the 2.2 upgrade. If any problems arise from the expected update then motorola and verizon and google will just point their fingers at one another blaming the other for the issues. This phone was sold as being fast and smooth. Fine then do whatever it takes to make it that way and i`m talking about the lag from the moment the lock screen gets swiped. I was sold on this phone because the marketing led me to believe that this phone was the cats meow well lets get on with the updates to make it purr.
I agree with Galaxie500fb 100%. This is the same bill of goods Verizon sold me.

Being that I had a Storm, I liked Virtual qwerty, so the X was going to suit me just fine. I knew I would not be happy with the D2 no matter how similar. For the cost, a larger screen and hdmi out was the way to go.

I was never led to believe the update would be delayed. Way back when, I was told, by my salesman, August 2010.

On another front, finger pointing has already begun. Last week I made phone calls to Verizon, Motorola and Google. Google says we only made the operating system, not the phone. Motorola says we made the phone, but are not responsible for carrier delays. Verizon points the finger at the other two saying that were just the carrier and not responsible for a operating system with bugs or a phone with issues supporting the operating system.

Also, I don't see why all the fixes that need to be done need to be done in 2.2. I guess I got off lucky, the only bug ran into was that my screen scrolled, like an old tv with no vhold, for about three hours after activation.

Since the update is behind, then just start releasing smaller updates that will be the equivalent of 2.2. Send us the JIT Compiler and Flash Support. Send us MS Exchange when it works. Send us a sound fix when its available.

But the most important thing... stop us from waiting.

For the millionth time...THE UPDATE IS NOT BEHIND AND HAS NOT BEEN DELAYED AND IS STILL ON SCHEDULE.

Stop passing incorrect info.

cmcamp76

Geri O I wasnt trying to bad mouth you by any means, i am just at a loss as to what all the commotion is about the update, I have a great sense of humor and u didnt offend me at all in your post... I wasnt trying to target you either... your post was just the last post i saw so i replied there. No harm intended... My phone is great and i have had good luck with it, im sorry to hear about all the people that have or are having problems. Hopefully verizon can get those people taken care of... Anyhow have a good day. Thanks for making me smile :smileyhappy:

rushedinlove

I went to the Verizon store yesterday and the sales representative made a claim that the 2.2 for update is rolling out for the Droid X. He said I may get it today or in three weeks. I also called Motorola on Friday. The automated message said the updates are rolling out as well but it didn't say which phone model.

I went in because my phone is bugging out like most other Droid x users

youtube uploading issues [waiting for wifi even though I am on wifi]
rebooting [on it's own]
gallery issues [blank screen until reset]
lag [moving screen to screen or applications and widgets aren't on the screen until 30 seconds later]
GPS [searching for GPS message]
there are more issues .. can't remember ..

I already did one manufacture reset the first week I had the phone. I may do another one. But what's the point ??

He thought I had too many applications which I don't. So he downloaded Advance Task Killer. He claims Google wrote emails to them stating to advise android owners to have the app on their phone in order for the phone to work properly.

Every time I open the app about every 30 minutes there's a bunch of applications [12 apps] running which I never opened. I feel like I have to use the Advance Task killer all the time to make the phone work efficiently. It has a 1 GHz processor !! It should be able to run a bunch of apps !! He believes the froyo update will fix all my problems. We'll see.

I am very dissapointeed .. I will demand a new phone before the 30 day gurantee unless the update helps. Hopefully it'll come before the 30 day.

I just want a functional phone !!

demmo86rt

Google did not tell ANYBODY to use a task killer: http://geekfor.me/faq/you-shouldnt-be-using-a-task-killer-with-android/ This info was taken directly from the android dev webpage I.e. google

disturbedrod

So i've been reading the forums and threads, people getting angry at people whining about 2.2, people that were whining getting angry at people getting angry at them... this will be my first post

I love my Droid X, probably I was one of the few that got one with no bugs at all, Camera works perfect, no reboots, no gallery issues, haven't uploaded any youtube video and not planning on doing it any time soon, but I've watched a few with no problems, not having lag moving between screens, GPS working perfectly, no volume issues, summary... no issues... even my battery lasts good 24 hours, and I recevie a lot of emails, text messages, make my share of phone calls, go to facebook and update my status a couple times, reply to some posts made by friends and then go to bed with 50% of battery left, and I don't have the extended battery, regular one that came with the phone.

So I wonder how you all people complaining about 2.2 and how it's going to solve your lives, flash player and blah blah blah, on my own experience, and I've been using smartphones for a long long time...

1. How do you browse the web in a phone?, yes, doing a quick research for something is helpful, looking for the latest picture of Megan Fox :smileysurprised: or something like that, but actually using your phone to browse the web? don't you have a computer with a bigger screen you can use? how is flash going to make your browsing experience better in a 4 inches (or smaller) screen? I use the web from time to time on my phone, like the other day when we were discussing how old Stallone is, browser -> google -> "stallone age"... if I spend 10 minutes every day browsing the web is too much, more than 10 minutes and it becomes annoying

2. Many will say they use it to read the news, stocks, facebook, twitter, email... aren't there applications designed to do this and make it easier for everyone to read the news we want? facebook has an application too, designed for the phone, twitter, cnn, abc, etc all have applications designed for the phone, what you read on the internet doesn't have one? how about RSS, many sites have RSS, suscribe and done, RSS is your friend, use an application designed for the phone to read RSS, email? come on!!! I have hotmail, yahoo, gmail, me.com (yes I was an iPhone user) and the office's email (Exchange 2007)... all of them connected to my phone, ALL, no issues at all, and I didn't have to download anything extra, just the standard email application included with the phone, they work perfect.

3. Froyo is 2 to 5 times faster, oh wow, wait... that means that instead of waiting 1.5 seconds for my application to load I will have it in like half a second? like if I can accomplish a lot of things in one second, like having an OS 5 times faster is going to help with my typing and dyslexic fingers or is it going to help sending a file that is big over the network faster? I mean we are tied to 3G's speed, nothing Froyo can do about it, or transfering the file to the computer, we are tied to the speed of USB 2.0

4. Listening to music, I don't use the phone for that, that's why I have a gadget designed for music (I love my zune), probably you don't have one, ok, so you have to use the phone, perfect... is Froyo going to change the way you listen to music? is it going to make you sing better? I bet you will still be using that app you downloaded from the store and not the one included with the phone, loading and mp3, instead of waiting 2 seconds to start listening to the music how fast is going to be? 1 second?

So come one people, yes, Verizon and Motorola are big bad evil companies that probably will delay the upgrade, but I can see them trying to do something right, even if they delay the upgrade, I bet many will come back and complain about something else, I've seen Flash in BETA stage, that means a lot of bugs are going your way, who will you blame this time when sites don't load correctly or when in the middle of your farmville session the browser crashes??

If you don't like the facts, you have two options, keep the phone and wait for the upgrade that will come one day, probably tomorrow, probably in the next 6 months, who knows or return it if you can and get a Droid 2, or return it saying they sold you the phone promising flash and 2.2 and all that and threat Verizon with a BBB complaint, I'm sure they will be more than happy to change your phone.

lewwill

Read your post ROTFLMAO. I would have written that except it would have taken me all night the way I type. Well stated and I totally concur. I am new to smartphones but many years on computers and IMHO the Droix X is Xcellent. I get 2.2 when it comes out OTA and not worry about it.

galaxie500fb

I use my phone to browse the web at work sometimes just because I can . You may not see the need to but for some when they`re away from home they don`t have access to a PC and besides this phone was built with the ability to do just that. I didn't`t purchase this phone just so I could make a few calls and text a lil. I bought it for everything it was designed to do and try to utilize it to its maximum. Every feature that this phone was designed to do I try and use it all. This phone is a marvel considering what was available just a year ago. The problem I have is that I was sold an item with certain expectations of it being better than what it currently is and from the original press release long before this phone was released from both Verizon and Motorola they had every intention of making this phone everything I expected. That hasn`t happened yet. For all those who are happy with your phone purchase I am truly glad you are but don`t knock those of us who just enjoy the ability to make our phones uniquely ours by having not just the latest software but for some some much needed bug fixes that Motorola has promised. There are lots of people who from day one will turn on their new x`s and never feel the need to customize it and there are a few who might change a few things but there are also people who want to squeeze every ounce of performance out of it. It`s no different to a gamer who builds a custom PC. Gotta have the latest and greatest hardware to make that baby hum and get that ping to a minimum or the car enthusiasts who never stops tweaking his engine to get every last horse power he or she can get. I get it . Your happy with the way things work but not everyone is the same as you. Will froyo really knock a second off the time it takes to open an app? I sure hope so... LOL. But honestly I just want the bug fixes before I want the 2.2 update