Droid X - Problem using 3G Mobile Hotspot

About half the time I use my Droid X 3G Mobile Hotspot feature it drops from a 3G signal to a 1X signal. I will have about 3 bars of 3G signal, I will turn the 3G Mobile Hotspot feature on and the signal will drop to a 1X signal. If I turn the feature off, it will return to a 3G signal. Does anybody else have this problem or know how to fix it?

Thanks

Accepted answers

moates

I have listed some information below that may help with the Hotspot issue you are experiencing.

Step. 1 - Ensure WiFi is disabled. (instruction below)

http://search.vzw.com/?do=viewdoc&id=33719&p=null

Step. 2 - Try switching the hotspot channel (Step 6 in the article under channel)

***To access settings, 3G Mobile Hotspot must be disabled (Off).
http://search.vzw.com/?do=viewdoc&id=33761

Step. 3 - Try changing the encryption

http://search.vzw.com/?do=viewdoc&id=33761 (Step 6 in the article under security)

Step. 4 - Try relocating the device. (Something in the immediate location could be affecting the service received)

Step. 5 - Soft reset (power off the device, pull the battery out for 20 seconds and place it back in)

I hope this helps.

All comments

djtonic

Are you moving around or just have the droid sitting on a table stationary?

I've heard reprogramming and updating roaming works to fix some of the 3g issues.

*228 Option 2 (i think option 2) follow prompts.

sigepjth

My Droid is stationary.

sigepjth

I tried the reprogramming and updating roaming and I still have the same problem......

Wildman

sigepjth wrote:
About half the time I use my Droid X 3G Mobile Hotspot feature it drops from a 3G signal to a 1X signal. I will have about 3 bars of 3G signal, I will turn the 3G Mobile Hotspot feature on and the signal will drop to a 1X signal. If I turn the feature off, it will return to a 3G signal. Does anybody else have this problem or know how to fix it?

Thanks

I have seen a few reference to the number of 3G bars they have, are you by chance referring to the signal strength bars, because if you are combining these two I hope you relieve the bars meter represent the phones signal strength not the 3G strength.. The phone has more than one radio signal, the phone and data signal are not transmitted from the same signal so just because the phone is receiving a good does not mean the 3G data signal is as strong... The only indicator you have to indicate your data connection is the 3G and 1X indicator on the top status bar.

Try moving device and see if the phone returns to 3G mode because I haven't noticed this issue but I have noticed the drop of a signal strength of phone when a data connection is active. Never nothing major but it does drop until data connection is disconnected. Sounds like a software bug.

sigepjth

I just recently started having this problem. The first couple of months I used it it worked great. The computer has not moved. I just did a master reset and the same problem continued. Somebody please help...

jckwong

This has been happening to me the last few days for some reason, several times tonight while doing a demonstration for a client. Semi-embarrassing.

moates

I have listed some information below that may help with the Hotspot issue you are experiencing.

Step. 1 - Ensure WiFi is disabled. (instruction below)

http://search.vzw.com/?do=viewdoc&id=33719&p=null

Step. 2 - Try switching the hotspot channel (Step 6 in the article under channel)

***To access settings, 3G Mobile Hotspot must be disabled (Off).
http://search.vzw.com/?do=viewdoc&id=33761

Step. 3 - Try changing the encryption

http://search.vzw.com/?do=viewdoc&id=33761 (Step 6 in the article under security)

Step. 4 - Try relocating the device. (Something in the immediate location could be affecting the service received)

Step. 5 - Soft reset (power off the device, pull the battery out for 20 seconds and place it back in)

I hope this helps.