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Incredible AMOLED to SLCD Change and Verizon's UNWILLINGNESS to understand

Hello All,

I got the Droid Incredible on launch day, and I have loved the phone, with only minor problems compared to what everyone else is having. Random reboots were the biggest offender.

Recently my Incredible went crazy and sometimes does not like to turn on for hours, even on a fully charged battery. When I called Verizon they sent me out a new battery, didn't fix the problem. Then they sent me out a new phone. Since it didn't turn on, I argued to have it shipped next day air at no cost to me, which after "getting it approved by a manager", it was sent two day air. Well it was supposed to arrive on Friday, with Next Day Air, so guess what, now I didn't get it until late Monday afternoon. I kind of had an idea that I was going to receive one with an SLCD, not an AMOLED screen but I had no choice. After a few days, with both phones side by side, I cannot stand the yellow hue compared to my old Incredible.

I contacted Verizon this morning and the lady knew about the changes in the screen, but she did not offer any solution other than to deal with it. I asked to speak with a manager, she put me on hold for about 5 minutes, then came back and told me that the manager was unwilling to do anything. I could however contact HTC to see if they could change screens. And they won't be able to because HTC switched to SLCD on most of their phones now.

I think after being a new customer, and expecting at least good customer service since I am making a $2951.52, and !99.99 for the handset commitment to them for 2 years that they would be a little more willing to do something. I wanted to see if I am way out of line on this. It all comes down to personal preference and the AMOLED screen WAS a selling point with the Incredible.

I only wish Verizon would consider something to help with this, since I am getting an inferior screen in my opinion.

Comments

jstuart91

The Incredible has not switched away from the AMOLED screen. A few other HTC phones have been replacing AMOLED with SLCD, but the Incredible is not one of them...

http://www.ibtimes.com/articles/38429/20100726/htc-ditches-samsung-amoled-display-for-sony-s-super-lcds.htm

sovalon7

jstuart91 wrote:
The Incredible has not switched away from the AMOLED screen. A few other HTC phones have been replacing AMOLED with SLCD, but the Incredible is not one of them...

http://www.ibtimes.com/articles/38429/20100726/htc-ditches-samsung-amoled-display-for-sony-s-super-lcds.htm

This is 100% an SLCD display, as confirmed also with Verizon customer support, there is no mistaking the difference.

Sborden

Verizon support knows NOTHING, i would take nothing they say as any kind of serious. I am surprised if they even know what an Incredible is

sovalon7

Sborden wrote:
Verizon support knows NOTHING, i would take nothing they say as any kind of serious. I am surprised if they even know what an Incredible is

Point taken, and you are right. I however, do know the difference and it is an SLCD.

Lockup

Out of curiosity what would you like them to do? They are under no obligation to give you a replacement phone that is identical to yours. Maybe they do not even have one.

AZSALUKI

is there not specs anywhere in the packaging? if the specs say one type of screen and your device has another, then you absolutely have a right to some type of resolution (although i don't know what.) i too, thought that they were still using the AMOLED screens. look into their (and htc's) marketing material. what does it say about the screen? if they are shipping these with the LCD's then that is more than false advertising. it is outright fraud (if the specs that came with the device state it has an AMOLED screen). the problem will be getting another vzn rep to acknowledge that it has a different screen (they really don't know what they are talking about (like the above posts said). but if you can go into a store and get them to admit it has a different screen then what the specs say, it is fraud, in my opinion.

sovalon7

Well if you go back to the initial reviews and product information, the AMOLED screen was a selling feature, as is the Galaxy S phones now. At the time I had purchsed the Incredible, there was no phone with a bigger screen as such the EVO 4G, and at this time I was already locked into Verizon's contract.

I would be happywith them swapping my Incredible out with a Droid X, which also uses an LCD screen, but in turn for the sacrifice I would gain more screen real estate.

As far as what comes with a replacement phone: nothing. It is just a phone in bubble wrap and a plain cardboard box with a return label and activation instructions so I do not know how much there is to go with that route.

elmariachi

After a few days, with both phones side by side, I cannot stand the yellow hue compared to my old Incredible.

I know I'm being sort of a jerk here and I apologize, but how do you know the yellow hue is due to the LCD screen and not a potential manufacturing defect?

sovalon7

I guess I cannot say that I know that for sure. All i know is from what I have seen with video comparisons with the SLCD on a Nexus One to the AMOLED screen, my phones look the same. One has a yellow hue to it while the other is more bright and more colorful. It is very noticeable on bootup.

elmariachi

Personally I compared my old LG Voyager to my Dinc and at least Voyager's LCD screen didn't seem to have a yellow hue.

The other reason I ask is that the Iphone4 had a widely publicized issue in manufacturing where they weren't allowing the screens to cure correctly. This resulted in yellowish screens.

sovalon7

Yea, that went away though after a few days. I have had mine since Monday so it may be a possibility.

jstuart91

sovalon7 wrote:
I guess I cannot say that I know that for sure. All i know is from what I have seen with video comparisons with the SLCD on a Nexus One to the AMOLED screen, my phones look the same. One has a yellow hue to it while the other is more bright and more colorful. It is very noticeable on bootup.

Really? A video of another phone is how you're determining that you "100% have an SLCD display?"

I would agree that you may have a defective unit, but do some research - HTC has not switched the Incredible to SLCD.

JG69

I'm not an expert in screen technology, but this is a link to an article posted on Droid-Life that is pretty clear that they've made the switch away from AMOLED displays: http://www.droid-life.com/2010/06/27/droid-incredible-changes-to-super-tft-lcd-screens/

sovalon7

I do not know what I will do at this point, but either way I think Verizon has an obligation to customers who have purchased an Incredible with an AMOLED screen to let customers know if they get a replacement unit with an SLCD screen. As I pointed out before since this was a selling point of the phone, a replacement with an SLCD.

Gambit70

I am not sure this will be a help or not. I was one of the users that had to wait a month for my phone, I got it at the end of June and must say that I am very happy with the phone.

The screen was switch in manufacturing around August 1st to the SLCD screens, if you search the forums (especially the post about the long shipping delays) you will find the articles about the new screen and the comparisons. The decision was on of Verizon or HTC, but Samsung refusing to continue to supply the AMOLED screens to HTC because they were going to use them in their own phones. From the commercials that I have seen they are pushing it hard because I think that is the only selling point they have right now. The SLCD did have some advantages, but also some disadvantages. I think the color reproduction was one of them.

It was mentioned "reviews" had commented on the AMOLED screens when it was first released, that does not mean Verizon has to live up to those reviews. If you look through the materials on the website nowhere does it mention the screen type. It may have been changed after the announcement of the new screen. I am sure that some of the customer service reps know the screen changed, because when I was checking the status of my phone back in June, they told me very clearly the screen was being changed.

Now here is a suggestion for you about what to do with your phone. You could ask them to send you another replacement. Yes it will be one that has gone through the refurbish process most likely, but there is a chance you will get one with a AMOLED screen. The screen on these things are one of the more expensive pieces to replace, and unless the screen had damage or was not working it would not necessarily be replaced during the refurbish process. So there is a chance you could get one with the AMOLED.

Good Luck

FramCire

The link above does not prove anything. It only says there is a RUMOR they are CONSIDERING the change.

HTC instaed changed 2 other phones for now.

You have an AMOLED screen.

Chillenout

I refuse to take any crap that Verizon spews out..

If Verizon thinks they can screw you and get away with it, they'll do it in a heartbeat.

So I usually end up contacting their Executive offices. They absolutely HATE when people complain to them.

In a calm manner you need to explain your story and what the reps told you.

If you have supporting documentation (shipping material) that the screen should be AMOLED but is NOT, notify them that if they refuse to correct it you'll go to the States Attorney Generals office, The FCC, the PUC, Consumer Affairs, and Better Business Bureau and any other regulatory department you can think of that has do to with communications.

You need to send the email to Lowell McAdam, he's the the CEO of Verizon wireless. Also send the same email to the Region President of your area.

Here's the link for the CEO & Region Presidents...click on their profile and at the bottom of the page is a contact link.

http://aboutus.vzw.com/leadership/executive/index.html

FramCire

Go ahead and contact the authorities.

If it is Incredible, IT IS AMOLED. PERIOD.

AZSALUKI

this is a quote from july 26:

“HTC is experiencing high-demand for many of our phones, specifically our phones with 3.7 inch displays. The new SLCD display technology enables us to ramp up our production capabilities quickly to meet the high-demand,” said Peter Chou, CEO of HTC Corporation. “The SLCD displays provide consumers with a comparable visual experience to HTC’s current 3.7 inch displays with some additional benefits including battery performance.”

http://jkontherun.com/2010/07/26/htc-says-no-to-amoled-nexus-one-lives-on/

the article does not specifically mention the incredible...but the CEO went on record and HTC did in fact issue a release that they would be switching to SLCD for many device with a 3.7 inch screen.

http://www.google.com/search?sourceid=navclient&ie=UTF-8&rlz=1T4ADRA_enUS362US363&q=htc+switch+amoled

this link has a bunch of articles (mostly blog sites) that contradict one and other...but the quote above is legit. so many sites and blogs are saying htc never did this....or that they did for some devices, but not the inc. however, the CEO said they were going to for phones with 3.7 inch display, so why wouldn't they switch the inc? that was the one that caused this whole mess (shortage).

jsprake1

If anyone needs an ad, which there was, check youtube or better yet your froyo bootscreen for false advertising. It clearly states "Amoled".(first ad)

jsprake1

my point

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