Child Item

Site Totals

61376 Questions Answered 267 Categories

Terrible e-mail reliability

Mever

My msn account is set to update every 5 minutes and it updates when it feels like and it doesn't

feel like it very often. Now I start reading of it here and other forumsand it seems common.

I don't want to try every e-mail app out there and I don't want to manually refresh and watch a pretty

icon twirl in the corner of my screen and still not get them after 3 trys and I am not going to switch everything

to gmail.

This smart phone is real pretty but my blackberry works. If ya'll don't start piping up they won't fix it.

I'm piping up. My BB is free at this point I paid for this inconvenience.

Comments

sparky1934

I have the same problem and it is not just with Hotmail accounts. This problem needs to be fixed and I have called both Verizon and Samsung technical support and they have no solution. Verizon said it is a manufacturer issue and Samsung has not addressed it yet. Totally agree we need to get them motivated to fix it. I'll bet most users dont even realize there are extended periods when their email is not syncing because no error is indicated.

RichmondHokie

This is for Hotmail only. This was the main thing I didn't like about this phone but now I am very happy. Try it if you use Hotmail. Delete your existing email account and then do this:

First, you put in your email address and password, then you hit "manual setup" (not "next"), then choose "Exchange". From there, you'll see the following...
Domain\Username: Clear out and put in your full hotmail address
Password: if not pre-filled, obviously put in your hotmail password
Server: m.hotmail.com
Check "Use Secure Connection (SSL)"
Not sure yet on "accept all SSL Certificates " - I've had it unchecked with no issues so far

Set email frequency to Push.

The only drawback is you can only sync 1 month worth of messages but this is not a problem for me.

Mart

Switched to Droid X love it see ya later

sparky1934

I may have to get rid of this Fascinate as well...so far not fasinated at all particularly with the email problem. I installed Maildroid couple of days ago and it seems to be working. The provided email app will not receive email but the Maildroid software does. It is still in a Beta version but so far I am happy with it. Not getting the email problem resolved quickly shows lack of support from Verizon or Samsung. I have discussed the reliability issue with both technical teams and no resolution is known or even in sight as far as I can tell. This posting will fall on deaf ears as in the past....

MeadowSage

Completely agree.

I get email on my home laptop justfine, but it shows up on my Fascinate 4-5 HOURS later! Notifications don't show up, no ring or alert at all.

Just unacceptable.

Then I tried to load the Good for Enterprise app and the Verizon Customer SErvice person I spoke with said it was fine, no problem, no extra charge. (My company offers this app to receive corporate email).

Come to find out, according to an e-mail from Verizon today, that

"The Android operating system is not compatible with it.

Had it worked with the feature you are interested in, you would need to have a specialized plan and, usually, your company would buy client access license for each user that needs it.

Corporate exchange email is what the Android supports, natively thru Gmail application. If you need more applications/features, feel free to search the marketplace on your device for exchange email." (this is from the email they sent me back.

Sigh...

all i wanted was a phone that allowed me get my home e-mail and my corporate email on the same device.

I chose wrong...BlackBerry is what think I should have bought.

Any ideas for an app that might fix the e-mail problems for me? tks.

PJNC284

Yeah, Good for Enterprise is similar to BES for blackberries allowing centralized management. If your company uses Exchange and has ActiveSync enabled, push email should work in the native email app on the regular 29.99 data plan. If you have to wait hours, then something isn't configured properly on your end or the exchange server. You can also try Touchdown which has a free trial available in the market. It's well worth the money if you want top notch corporate email support.

Android10

We apologize about the problems that you are having with your device and emails. We are currently investigating problems with the device and hope to resolve any issues with the device and services.

Suburban78

Are any of you using a task killer with an auto kill enabled? If so add the mail client app to the ignore list. I have also found that launcher pro is far superior to the factory twlauncher app. I get all my gmail and yahoo email within one minuet of it being sent every time, all the time!

Suburban78

I also receive between 40 and 60 emails every day and! Sorry for the blank post above, oops.

cjcnyc

Thank you so much for the posts. New verizon customer, nightmare so far with the fascinate. Feel like a guinea pig, on second device, same issues and find some comfort in knowing I'm not alone with emails not pushing. Samsung level 3 support claims the issue is unknown, all other forums claim the issue is known. I wish the resolution comes up quick or at least acknowledgment happens and we are assured an update is coming. In the meantime, I miss my blackberry :smileysad:

recoveringBlack

Completely agree - I mean, at this point in time, not getting a basis POP email to work is ridiculous.

Who is running the show over there?

bmurthy

I seriously wish I had visited these forums before signing to Verizon with Fascinate. I seriously miss my blackberry now. I have tried switching between WiFi and 3G and nothing seems to work for the POP emails. Extremely disappointed and frustrated.

The one response from a Verizon rep seems to have been over two weeks ago and the same problems persist. There is no follow-up either.

anster32

One e-mail "fixed" but still have another to go. For my AOL e-mail, my husband downloaded the aol email app. Even though I don't use the app to check my e-mail, it seemed to fix the problem I was having with emails down loading to my phone. As I type, I think he is fixing my other e-mail, which is hosted by GoDaddy,com. He downloaded their email app and again it seems to fix the problem with the phone email. Again, I am not using either app to check mail, but I can if i need to. Hope this helps someone.

Signed,

"Formerly frustrated, but optimistic this will permanently fix the issue"

anster32

My post above seemed to fix the e-mail issue. So far so good. I am getting e-mails coming to my phone now and it will also refresh the e-mail box when i hit refresh. That wasn't working before either. Before, I couldn't send, receive or refresh.

gintech

I bought the Fascinate 5 days ago, and fell in love, until my emails failed to come in...I check with Verizon and Samsung, both are clueless.

I am now missing my Blackberry Storm (original version), which is strange, because I HATED that phone. :smileymad:

I think tomorrow I will be returning the Fascinate (although, I hate to, i bought ALL the acccessories), and getting a Droid X.

PLEASE, Verizon and Samsung, figure this out!

Child Item