This is the 3rd or 4th Storm (One) I own. All been replaced due to problems plus, innumerable software replacements and reboots. The other day, I couldn't dial out. The keypad wasn't working. When I got a call, my keypad changed to unrecognizable characters and still didn't work.
Took my phone in to the local Verizon store in Covington, La. So many times I've been in I know their first names as well as they know mine. According to customer service rep, I needed to reload my software in again. Fun! He did. My phone worked. I lost all of my apps but can reload those (a pain) BUT......
Now I cannot receive emails. I took it back in a couple of days later and the tech spent a lot of time on my phone. He tried calling Verizon customer service himself, NO LUCK. They told him to hold for data services......WAITED 30 MINUTES to talk to someone!
That genius says...."Oh, Blackberry's service is down" Told me to "wait a bit. The service will be back.....have a nice day....next"
Oh really?. Ok, I'll bite. But I went on Facebook and asked all of my friends if they were receiving BBerry services and they were.
I've sent out my service books, as prescribed somewhere here online as a cure, but no luck. I re-entered all of my log-in info again. No Luck. I deleted and re-entered my email and log ins......yep...no luck.
A week later.....still not receiving emails. I CAN SEND THOUGH. I am out of communication with my customers.
Anyone have an idea?
