DL09 Update Failed?

I got the notification that there was an update. It downloaded rebooted and then restarted. When it came back up it said IP_Previous_Update_Failed. Any idea on how to fix this to get the update?

http://lh3.ggpht.com/_idtjjCE6gfg/TS8DTr2R7uI/AAAAAAAAAxA/oipd1Fanohg/s512/DSC_1858.jpg

Accepted answers

ReverendOD

Well I took it into my local store today. After 40min and 2 phone calls to tech support by the counter rep they are overnighting me a new phone, heres to hoping this one takes the update.

All comments

PJNC284

Have you tried manually downloading it again under System Updates?

ReverendOD

Yes Multiple times. Also tried doing a factory reset on the phone and updating before doing anything else. Still fails.

cmdrgeist

If you're within the 30 day return/exchange period, swap it. If not, contact Verizon tech support, tell them all the steps you have done, and request a new phone. Sounds like there may be an issue in the bootloader preventing it from applying the update. Try the update one more time, and watch it as it goes through, make sure to not any message you see on the screen while the update attempts to apply.

Yaeckman

I would say take it into the store. If they can't update it, then 30 days or not, they should give you a new unit so the update can be done.

10sEn

The instructions on the DL09 update PDF state, "If the update fails, please contact Verizon Wireless Customer Care at (800) 922-0204."

http://support.vzw.com/pdf/system_update/samsung_fascinate_instructions.pdf

Good luck!

yellowboy74

Turn your Wi-fi off if you have it on.

ReverendOD

Not on. And due to not having a 2nd line to call from they won't help me over the phone at verizon.

CHowell

Tried updating my fascinate this morning as well. Same error. But noticed I could not recv text messages. Called the number, the gal had me try the update again. Same problems. She had me turn off Wy-fi...then try the update again. Same problem. She said they were sending me a new phone..... The error would pop up once it started the media sync...

telveer

Quick question: Can this update be applied to a rooted phone?

PJNC284

not really the place to ask but you should be able to as long as you didn't remove any of the extra verizon stuff (if you did, you'll want to google the next steps). And it likely won't be r-worded after the update

ReverendOD

Well I took it into my local store today. After 40min and 2 phone calls to tech support by the counter rep they are overnighting me a new phone, heres to hoping this one takes the update.

littleone_1018

I am having the same issue, I called Tech support on Wednesday the 19th, he couldnt' figure it out and advised me to go to the store, which I did, spent 45 minutes there, they couldn't fix it either, so they overnighted me a re-phurbish phone, which I should get today and hopfully this one works! I am so mad that there are so many complaints about this same issue and they have no idea how to fix it or why. So if they can't fix it, how I am so sure that this re-phurbished one wont have the same problem?