Not syncing Exchange Contacts

pistocca

My Exchange Contacts (Corporate Sync) is not syncing my Contacts anymore.  I think it started happening after a Droid X software update.  It has worked fine since I got the phone over 2 months ago.  I tried to remove the account and add it again.  Mail syncs with no problem but not my Contacts.  I have over 200 Contacts in Exchange and now they are not on my phone.  This is really become a nuisance because many people at work have been calling me and I just see a number.  I don't know who it is.  Also, I knew it stopped working when I go to add a new Contact.  It used to ask me if I want to add it with Gmail or Corporate Exchange.  It does not do that anymore.  Android version is 2.2.1 

Any help would be greatly appreciated.

firstlady09

I would recommend for you to do a factory reset on the device. The factory reset will correct the issue with syncing your exchange contacts. Note:  This will remove ALLdata including the Google account, system data, application data, application settings, and downloaded applications. Do the following before performing the factory reset: Back up your information, contacts, and remove your sd card.

 

 

• From the home screen, touch the applications tab (located at the bottom of the display).
• Touch Settings.
• Touch Privacy.
• Touch Factory Data Reset.
• Touch Reset Phone.
•  If presented, enter the current passcode or draw the unlock pattern.
• Touch Erase Everything.

 

For additional information on the factory reset click here http://support.vzw.com/clc/devices/knowledge_base.html?id=33552#preferred