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Network Extender Problem - Won't Stay Linked! Help!

long story short.... open ticket 2850980. Cellphones will not stay linked to extender. Must get very close to register, only if the phone stays within a foot will it remain linked. This is the second extender I've tried... When linked, calls work ok, coverage is great. If I'm linked and not on a call I can go quite a distance and make a network extender call, no problem. If I'm on a call it will stay linked. Problem is when phone is idle, whether 4 feet or 40 feet after about five minutes the phone will revert back to over the air coverage. Lights remain blue while this happens. Internet connection is DSL with static IP.

There are no router issues... and I have tried specifically opening the ports (thinking maybe they were closing) and also tried puting it on the DMZ... routher is DIR-655 Dlink.tried switching phone to 1X only, no effect. It seems that the phone has a preference for the over the air signal which in my location varies between EV and 1X at various strengths depending where you are in the house. Cellphones tested are VX10000 and LG 8300. VX10000's have latest firmware.

Need HELP.... Verizon Network People!

Comments

bkllc

additional info....

It seems that my problem is related to being in a location that has competing, distant towers. One is SID 00022 the other is SID 00486. If I go into the service programing mode of the phone and lockout SID 22 the problem greatly improves as there is less switching between tower locations which seems to disturb the link to the Extender.

There is still switching between the extender and the tower as you go to different rooms or floors. Looking at the phone service menu screen we are locked in on SID 486 but depending where I am the Mode is either C (I assume CDMA) or P (which I'm guessing as Private). As long at we stay on SID 486 and Mode P we stay linked to the Extender. With SID 22 out of the picture the phone seems to have a much easier job linking to the Extender as you walk into range. also having the phone in1X only mode helps stablize things further.

So.... it would seem that in an area like mine Verizon either needs to provide some altered settings for the phone, somehow accomidate two SID's on the Extender configuration side or provide some other method of holding the Extender lock no matter what other signals may be doing.... Giving the Extender its own SID might be another solution because you could then set the phone to home only for that SID.

Brian

Message Edited by bkllc on 04-04-2009 07:56 PM

Message Edited by bkllc on 04-04-2009 08:42 PM

bkllc

Returning the unit today.... would work better if I had virtually no signal at my home... Highly directional but powerful signals from several towers confuse the Extender and network

bkllc

It would seem I made the right decsion in returning the Network Extender.... I have received no calls on the open trouble ticket since last friday (its now Tues) which is disappointing. This forum gets very little traffic and is apparently not watched by any Verizon people that know anything about Network Extenders......

[Deleted User]

Hi bkllc,

This is a peer-to-peer forum, meant mostly for the exchange of ideas and tips between members. While there are a couple of tech support people who occasionally post here, this issue may not be within their realm of expertise. We have forwarded many of the forum suggestions and concerns to the appropriate parties for review. Verizon is listening and we value your feedback, even if we can't always respond directly.

Regards

sqpdbill

My Blackberry Storm will not stay connected to the Network Extender. The Network Extender has all blue lights, but my phone will show get connectivity for a couple of seconds then go into "searching for network" mode and not regain the extender signal. Any thoughts?

bkllc

backend technical support can raise the power on the unit...

snowmansurfer91

how is this possible, do you call them up and have them bump the power up in your externder? explain.

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