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$200 Rebate Per Switched Line ?

I purchased 2 new devices from Verizon online on October 10th. On October 13th the devices arrived and would not activate properly so I had to take them into a Verizon store and wait there for 4 hours while they tried to activate. When we ordered the devices the website stated:

"Add a smartphone(retail value over $699.99) with monthly device payments to your cart, then activate on a new smartphone line of service with select Verizon Unlimited plans. You'll get a $200 Verizon gift card per switched line."

"After checkout, redeem your reward via your Notifications on the My Verizon app or vzw.com/myverizon. Your $200 Verizon gift card will be sent via email within 8 weeks after receipt of claim to the submitted email address."

Weeks went by and I never received a notification in the app or an email with a code to redeem. I called customer service on November 30th and after being passed around a few times they gave me a promo code to use - but since the promo had ended - the website said it was invalid and could not be redeemed. I talked to multiple other people who stated that since the code was expire there was nothing further they could do. I finally talked to someone who said they escalated my claim and I would receive information via email within 7-10 days on how to get my two $200 gift cards that were promised to me (and the only reason that we switched carriers at that specific time). 10 days came and went and I received nothing from Verizon.

I have submitted multiple support claims online, all who said that they can't do anything and I need to speak with the Rebate Center. They transferred me to the rebate center who said they had to transfer me to the rebate center (hmm... I thought I was already talking to the rebate center?) who then transferred to the "rebate center" for the third time. Not sure if these particular individuals didn't know what to do so they just kept passing me around. The last person said she couldn't see all the details of my account but could see that the rebates had not been redeemed. We waited on the phone for almost an hour while she was trying to get ahold of her "support team" before she said I needed to speak with customer service. Are you kidding me? I have talked to every department and not one has done anything helpful. I have spent 10+ hours on the phone, texting, messaging online trying to solve this issue.

Can someone please just tell me how to receive the two $200 Verizon gift cards that I qualified for over two months ago and still have not seen? This is clearly an issue that others are having as well based on the community forum. If this isn't resolved I will be contacting the BBB.

Comments

vzw_customer_support

I would be more than willing to help look into the situation. Please send us a Private Note.

*Carla

Update: It took one complaint on a public forum to get the answer I needed. I switched from Visible and apparently the offer is not available to Visible customers. Thank you, Carla - for being the FIRST Verizon rep to actually know why I hadn't received this promotion. But really wish I didn't have to speak to 20+ reps and spend WEEKS of my life trying to get to the bottom of this. I feel extremely misled and like I was robbed of $400. I would not have switched my devices at that time if I wasn't lead to believe that I would receive that promotion. Please be more upfront with your customers. Not a great way to start my return back to Verizon. We will likely be switching carriers again when our phones are paid in full - hopefully to a more honest company.

I am also having this issue. Clearly, I'm not alone. No one... not even loyalty can seem to be able to provide the promo code for this. Definitely a fail on Verizon's part. Sounds intentional to me and something I certainly plan on contacting the BBB about.

vzw_customer_support

Hello there! We'd love to help you with this situation. Please reply to our private note at your earliest convenience to get started. ~Aaron

DisappointedCustomer3

I have been dealing with a very similar issue with my rebate. I went in to Verizon Store to inquire how much it would cost me monthly if I were to open an accout with them. I told them I was with T-mobile for 16 years but started having problems with service ever since I switched my SIM card from Sprint. When the Verizon store rep heard I had my own business he told me that I could sign up for a business account and that there were much better deals and benefits to being a Verizon Business Account Holder. Right away he started contacting T-Mobile to port my phones but wasn't able to since the phones were still locked so to get around it he and his manager opened me up a verizon account with a "dummy line" in order to start pulling the other numbers from T-Mobile over. Then he said that since the phones were locked the only way to keep my phone number was to get a new phone since the phone was locked. He then told me about the promotions and the rebates and that I would receive as a gift card within a few weeks. I was also told that my account would be setup as a business account but I would be put on the "Do More" plan for a few billing statements until they can switch it over to the business 2.0 plan. That is a difference of $25-$30 per month per phone. The reps never told me I had to apply a promotion code for the rebate and after a month I received a rebate only 1 rebate for 1 of 5 phones on my new verizon account. This prompted me to call customer service to follow up on the remaining rebates. That is when the rep reviewed my account and then told me that I needed to enter the rebate code on the website. She instructed me and guided me through the process and then texted me the promo code. The text that I received said " Verizon Msg: VZ4UBYOD500 CODE FOR REBATE $500 8/27/2022" . This was immediately followed by another text saying "Verizon Msg: Claim your offer, check your status, and find FAQs about your rebate at any time at m.vzw.com/DigitalRebateCenter". I clicked on the link and followed her instructions. She said that it takes a few weeks to process and receive the rebates. Within a few weeks I received a message on the Verizon App saying that there was a problem with processing my rebate. I have been trying to resolve this issue for several months now and still get the same response and because it was after 30 days of purchase there is nothing they can do. I feel cheated, lied to, and that I was taken advantage of. I told the reps from day one that having the rebates would be helpful to apply towards my bill since I would still have to pay for the phones I had under contract with T-mobile. This was the final decision maker for me to make the switch at that time and now I am stuck with having to pay two bills. I can see now that Verison is just out for the sale. We are merely numbers to them. They are not up front and honest about their terms and conditions, they tell you everything you need to hear in order to sign up with them, and once you are with them you are treated like someone without a voice. This is very sad and disappointing.

vzw_customer_support

Hello, 70777049166!

I read your post. I will send you a private note to continue assisting you!

>Elias

I switched over 5 lines in November and still waiting for the $200/line. Calling Verizon is a mess as you said. I will try to send a “private note” whatever that means but hopefully I can get this resolved as well

vzw_customer_support

Hi, Jimd2023. We are glad to have you with us and are happy to help with your rebate. To confirm, did you previously submit your rebate application here: https://www.yourdigitalrebatecenter.com/

-Lorenzo

I am currently facing the same issue. I have called and been redirected multiple times to finally be told I need to submit an escalations case. I switched a line from AT&T back in December and was told that the credit would be sent to me with in the following weeks, this did not happen. I have never received an email OR notification on my Verizon app that I was meant to redeem any credit or let alone provided a redemption code. Fully dissatisfied in the handling of this, it shouldn’t be this hard to make rebate credits visible and accessible to new customers. Will be contacting the BBB regarding this.

vzw_customer_support

We want all of our customers to get any promotional offer that they qualified for with us, lfranco29. We have sent you a private message, please respond to us there.

-Steven

I am having the same issue. Switched one line to verizon new phone etc and was supposed to get a notification or code to redeem and get my card within 8 weeks… well no notification, no code. How in the world am I supposed to fill out anything in the promo center when I dont have a code and no. Notification was sent although it said “Get a $200 Verizon Gift Card when you switch. Online only.
Add a smartphone (retail value over $699.99) with monthly device payments to your cart, then activate on a new smartphone line of service with select Verizon Unlimited plans. You'll get a $200 Verizon gift card per switched line.
After checkout, redeem your reward via your Notifications on the My Verizon app or vzw.com/myverizon. Your $200 Verizon Gift Card will be sent via email within 8 weeks after receipt of claim to the submitted emall address.
$200 Verizon e-gift card (sent w/in 8 wks) requires device payment purchase (min retail price of $699.99) & port-in w/new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd.
”

Well placed order no notification, no code. Got phone delivered and has been activated and yet nothing. So where is my notification or promo code so I can submit it?!?!

I also have this same issue. I was never prompted to redeem anything and now I am being told by customer support it’s to late as it’s past 30 days. I waited as with trade ins we are always told to wait 2-3 billing cycles.

We brought 5 lines to Verizon on 11/25/2022 and we have also never received the gift cards. Our service was brought from T-Mobile. My husband and I have made multiple calls to the local store, customer service, and we have also chatted with multiple reps. We have gotten three different answers. Verizon should not make this process so difficult and convoluted to receive something that was promised to new customers.

vzw_customer_support

Thank you for bringing this to our attention, arodriguez2356. Please send us a Private Note, so we can look further into this rebate issue with you.

*Gabriel

vzw_customer_support

Hi did you submit for your rebate? https://www.yourdigitalrebatecenter.com/#!/ -Joel

A rebate code was never received, so we were never even able to attempt to submit anything for a rebate.

Same. I've called over and over trying to get my rebate. They kept telling me it will arrive soon. Next time I called they said it expired but they will reactivate it. Called today and they now say I was supposed to activate a rebate code from my receipt. Checked my receipt from November and nothing is there about turning in any codes for a rebate... So frustrated.

vzw_customer_support

We would be happy to assist you with your concern. Please private message us for further assistance. *Mabell

vzw_customer_support

Hello, we are here and ready to assist! f you have any questions about your rebate please Private Message us!

*Jorge

i switched 4 lines from AT&T back in November and was told i would get these cards but have never seen them

Hi i have too just switched to verizon from tmobile on monday. i did not get anything to claim or redeem the $200 gift card. please advise.

vzw_customer_support

Scott, thank you for contacting us. I see you're asking about some rebate cards. Did you submit the required rebate information back in November?

*Debbie

vzw_customer_support

Hello! We would be more than happy to assist! Please send us a Direct Message.

*Leyla

I also switched 4 lines from T-Mobile to Verizon and was promised a $200 gift card per line. I have seen and heard nothing about this. Can Verizon also send me a Private message to help me get my credits please?

I switched over 5 lines from AT&Tin late November and ported the l umbers over in mid-December when the new phones arrived. Over two months later and still waiting for the $200/line gift cards!. Calling Verizon is a joke and chat just says to call “Rebate Center”!

vzw_customer_support

When it comes to the rebate did you apply for them in the My orders of the app, or check the email for the rebate information if you have. Check your spam folder as well. The promotional rebate you have to submit your information for the promotion. *Rhonda

vzw_customer_support

It's important to receive the promotions you qualify for, aaidar13. We are here to help! Send us a Private Note so we can review the details of the switcher rebate together.

*Terean

Jonathanturner252

I switched from US Cellular and activated my phones the first of January after my first order was lost in shipment. I was told the $200 rebate per line could take weeks to process so I didn’t bother asking until today. I never received a promo code from Verizonfor the rebate and today I was told that because it has been 30 days from my activation I could no longer get the rebate. That is ridiculous. This was a big reason for switching to Verizon but it has been a headache ever since I switched. Thinking about switching back especially if I don’t get the rebate I was promised.

vzw_customer_support

Hi Jonathan! Our goal is to provide you the best experience. Please send me a PM and allow me the opportunity to assist you as you deserve.

>Bella

Not sure I understand your response. As I already stated in my original post, I never received an email regarding this promotion after purchase, porting my numbers over or activating my phones. So, please stop wasting my time and address the issue at hand, it’s obvious that this issue is widespread. I ported my numbers over, so payout the $200 per line that was advertised and promised. PERIOD!

vzw_customer_support

Hi, MidGround! Thank you so much for reaching out Verizon. It will be my pleasure to assist you today and resolve your concerns.

>Alejandro

vzw_customer_support

The redemption for the promotional offer would need to be submitted on your end within your My Verizon app, if not seen in your email as needed. Our team would value a chance to check in on those offers within the account. To get started, send us a Private Message.

*Eli

vzw_customer_support

In order to provide you a better support, I just need to access and verify your account through our secure channel. Can you please click on the link?

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible. Authenticate and continue here:http://spr.ly/60083NjTe

>Alejandro

Hello all,

I am also having the same issue. However Verizon wants to claim it is my fault for the rebate not being used in 2022 when I told them I was not able to use it because of technical issues on their end of it not being available. They submitted a form to allow me to use the rebate again and then 3 days later it got rejected.

42 days later I called them for updates. When they told me all of this, they did not have an answer for why they didn’t inform me immediately of the rejection.

So here I am calling Verizon again for a $200 rebate and telling them how I was not able to use it last year because of their issues and should be allowed to use it. Also not informing of an update even via email is very rude.

vzw_customer_support

Hello, Rbuik. I know saving every penny counts. I know you posted this 2 days ago. Were you able to talk to our team?

-Amber

Hello,

It’s not just about saving a penny. It’s about the promise Verizon gave for rebate that convinced my wife to switch and now not keeping it.

Yes I did and they basically said all they can do was give $100 off my next bill even after I informed them, “how am I suppose to check the system or be responsible for the system not showing my interaction with the Verizon store?”

They just kept repeating the same answer. So I told them “Ok please update your notes to say I am looking for a new carrier because of this.” Also there is no update on the $100 off either even though they said it would be processed in two days. So it looks like I need to contact Verizon again about it.

Poor customer service especially for a known issue and I completed the feedback about it.

vzw_customer_support

Verizon periodically offers rebates as part of certain promotions. Depending on the promotion, you may have to port-in from another wireless carrier or bring your own 4G/5G smartphone to use on your phone line to qualify for the rebate. To redeem your rebate, please check the information in the link below:

https://www.verizon.com/support/device-rebate-faqs/

~Maria

I also am dealing with the same issue. I switched over from tmobile which I had for almost 10 years. I was told I would get 2 $200 gift cards totaling $400. I keep getting told differently each time I call in to ask when I will receive the cards. I was never told that I needed to fill out any rebates as I was told it will take a few billing cycles and then I would get the gift cards. I feel I have been completely lied to as I can never get a straight answer. Verizon, you need to help me on this or I am ready to take this to the BBB and beyond along with discussing this in other forums.

vzw_customer_support

Hello, Mandarin! Thanks for reaching out with your recent experience. Please send us a Private Note, so we can look further into your rebate concerns.

*Alexis

Good morning. I also just had this same conversation with a customer service representative. I never received the notification to redeem my rebates and am owed $700; the only reason we added those two lines from TMobile. I clicked on your username and then Send Message and the page would not load; can you please elaborate on how to send a private message?

vzw_customer_support

Hello, dvmobile!
It's a pleasure to greet you!
We'll be real glad helping you consult on this rebate, we'll go ahead and send you a private note, so we can go ahead and assist you through it!
We are here to help you!

>Tom

I have not received mine either. Fios appears to be trying to make this as vague and difficult as possible in the hope people will just give up. If I dont have someone to get me my gift card within the next week im cancelling my service. Im tired of this

Upon completing the switch and activating my new Verizon service, I was eagerly expecting to receive the promised promotional offer. However, to my dismay, I have not yet received any communication or information regarding the offer, despite fulfilling all the necessary requirements as outlined during the switch process.

The promotional offer played a significant role in my decision to switch to Verizon. It is disheartening to not receive the benefits promised, as it leaves me feeling misled and dissatisfied with my overall experience.

I call at least 10 - 15 times , they send me SMS to confirm that my application is in process and it will take 4-6 weeks but never received any update , i have been keep trying but all customer service rep takes more than hour and dis connet as they cant answer me. I had a multiple lines , received rebate for some but not for other. Cant understand it how one qualify but not other under the same plan. I also saved the promotional offer advertisement.

Cant wait to go back to T-mobile: The best customer service

vzw_customer_support

hemantsp108, we're sorry to hear that you didn't receive all the rebates you were expecting. We'd be happy to take a look and make sure you qualify. The last thing we want is for you to miss out on anything you're owed. We'll send you a Private Note shortly.

~Jesse

Howdy customer support,

You reached out to someone that had posted after me but didn't reach out about my post, I'm wondering if you could help me out with getting resolution on this $200 credit situation I had mentioned above.

Thanks,

Ryan

I was also promised both in-person and online $200 per line and I have the proof. I switched 3 lines over 29 days ago and I still haven't received anything at all. Chat is not helpful and says they can't do anything without a promo code. I can't do anything without a promo code as well so what am I supposed to do? This is $600 dollars - not a small amount by any means. I wouldn't have switched over otherwise. This is incredibly deceitful. I wish I hadn't switched over.

vzw_customer_support

Hello there! We're sorry that we didn't respond to your original concern in a timely manner. We would love to help you out. Can you please send us a private note so that we may

~Ivone

vzw_customer_support

Sorry about that cut off message, I meant to say: so that we may further assist.

~Ivone

vzw_customer_support

Courtesy follow up to ensure your $200 Rebate Offer (per line) dilemma is addressed. We sent you a Private Note. Please review at your best convenience. ~Gilbert

vzw_customer_support

lindsay17, we want to make sure you get your promo as soon as possible. We're going to send you a Private Note shortly.

~Jesse

I need help with my rebate I still haven’t received mine

I switched over 5 lines and still waiting for the $200/line. Calling Verizon is a mess as you said, but hopefully I can get this resolved as well.

Customer service is stating that I never completed the Rebate and will only offer me a $500 gift card for my troubles.

Such a bad way to start a relationship.

vzw_customer_support

We're sorry for the issues you encountered with your rebates. Do you have the submission ID's and the information regarding the rebate submissions?

~Ivone

I do but it won’t let me send them right here

can i please get help from verizon rep.

i switched from tmobile to verizon in feb 2023 and was told about $200 verizon gift card . i called multiple times within 30 days and rep said to wait 90 days to wait for email egift card and now its over 90 days and nothing from verizon. i did not submit any rebate and verizon rep did not tell that i have to submit rebate. they just told to wait to get email.

vzw_customer_support

We're sorry to hear about the delay with that rebate. We'd love to help you out. We'll send you a Private Note shortly.

~Jesse

vzw_customer_support

Hello. Please let us know if you would still need assistance with your gift card. If so, please send us a private note to further assist.

~Ivone

I have the same issue and it’s quite frustrating to say the least. I signed up online, ported my number from a different carrier and was offered the $200 Rebate. Went through it all, never received any info through email about a Rebate. Contacted chat at VZW to inquire about it, have been getting the run around since early May about this. I was advised by a VZW Rep, that I missed out on the promotion and it was “miscommunication.” This really puts a bad taste in my mouth about VZW. I was thinking about bringing 2 more lines to my acct. However, I don’t think I’ll be doing that. It’s really discouraging. They don’t make it easy. I’m not very technically inclined and VZW doesn’t really do a good job explaining the steps on how to obtain the Rebate. When I contacted VZW about this (4 times altogether) at some point, someone should’ve just sent me to the correct department for the Rebates instead of giving me the run around.

i was contacted by VZW support through private chat and jesse helped me track this issue for a week and finally gave me $200 bill credit.

I'm facing the same issue. Reached out several times and got no answer. Never received an email or notification regarding rebate. Can you help me check it through private message? Thanks. It switched from att

My family decided at the end of December 2022, to check out the phone deals to see about switching our 4 lines to Verizon, the store at 32nd and Glendale in Phoenix, said we would be able to upgrade all 4 lines and get 4 x $200 debit cards to switch over. They said it would take 60 to 90 days to receive the cards, so by the end of March we started calling and texting the manager who said they were working on a solution and would get to the bottom of this, to add insult to injury the sales person said he would bundle, chargers, screens etc with the phones which at the end the “bundle” cost me $600, then in January, I had to pay off $1000 for 2 T-Mobile phones so we are already upside down by $1600 dollars, so we’re looking forward to the promised $800 in gift cards. On top of all this, I was told put down a credit card and my lines would be $250/month, but the every bill came I at over $300 and I was told only the Verizon credit card could be used. Sounds like a monopoly. Lastly I went to Europe for a week and paid for a “service” plan my phone and internet was in LTE and when I tried to use Google maps, I got nothing. I was with T-Mobile for over 10 years and never had these kinds of problems. Has anyone files with the better business bureau or with the attorney general for Az for fraud.?

They have the money to pay celebrities in their commercials while they steal from customers who pay every month. Unbelievable

vzw_customer_support

We are sorry to read that you had this negative experience, as this is never what want for any of our customers, as we know how important it is to make sure that you are able to manage your account. We will be sending you a private note to better assist you.

~Freddy

I am having the same issue. I just ported and and bought 2 new devices. I have not received any notifcation of how to claim the $200 rebate for each line ported in. Could you assist me on this?

vzw_customer_support

Hey Gibson486, this is certainly not the welcome we would want anyone to have when joining our family. We would be happy to help, as I know I wouldn't want to have anything left on the table as far as promotional offers go myself! Please be on the lookout for a private note from us, so that we can better assist.

-Joseph

vzw_customer_support

We are here, and ready to assist if you still need help. If you preferred a different platform for assistance, we offer alternate channels in which we can gladly assist. Check them out here: https://www.verizon.com/support/contact-us/

~Ivone

I also never received my $200 rebate for 2 of the phones I switched over from T-Mobile. I've called Verizon customer service countless times and absolutely no one has been able to resolve the issue and they have all told me that I should receive the gift card via email in 24 hours but that never happens. Verizon customer service doesn't even compare to either AT&T or T-Mobile. I honestly regret switching carriers.

vzw_customer_support

Thank you for bringing this to our attention. We want you to get the promotions you qualify for and would love to help. I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

vzw_customer_support

We're here to help. Please let us know if you still need assistance. ~Peter

vzw_customer_support

Hello TracyJam55

When did you send in your rebate? how did you complete the rebate? Please tell us more.-Joe

We switched to Verizon in June and I applied for the rebate for 3 of our 4 lines on July 11 and we still have not received anything. It's so strange that I received a notification saying that they were emailed but there is NOTHING in our email accounts. My husband went up to the Verizon store today and they admitted that the email address was WRONG even though I've been receiving ALL other Verizon emails to the correct address.

The notification is now BLANK and there's no record ANYWHERE of my applying for the $600 in rebates promised to us. THIS was the main reason we decided to switch to Verizon.

Can ANYONE tell me how to actually receive the rebates? After Aug 10 the offer is not valid SO it's pretty coincidental that they're taking their time in fixing this very strange email address correction EVEN THOUGH I'm receiving ALL other Verizon emails.

HELP!

Sincerely,

VERY UNHAPPY AND WILLING TO SWITCH CUSTOMER

So I switched to Verizon in June. Set the account up through my app. The auto pay, discount for my wife and applied for the $200 gift car rebate since I qualified by switching 3 phone lines. In my app found the rebate tab and it shows my three lines eligible for the rebate. Had to click each line and submitted the rebate request. Never got an email which I thought was odd since every other time I did something within the app it sent me an email confirmation. Went back into the app a couple days later only to find the rebate tab was no where to be seen. Waited over 10weeks and never received anything so called on Aug 3. Spent over hour on the phone. Was sent an email confirmation twice by the customer service rep as first one would not work. It was an email confirmation and it says “ once I confirm it will continue the submission process”. Agent told me he has escalated my rebate submission and confirmed it with the rebate center and I would receive email in 7-10 days. 3 1/2 weeks later had received nothing. Call on Aug 28th and filled in new customer service rep. Was on phone for 45 minutes only to be disconnected while waiting 10 minutes to be transferred to rebate center. Called the rebate center number rep and given me and asked to speak to a supervisor (Anthony). Once again go through entire story. Again am told that they have completed a report and they have escalated complaint once again and now would receive email within 72 hours. 90 hours later on September 1st I call again and again have to repeat all stories and phone calls cause I guess they don’t note anything in our account so that way they don’t have to admit anything about was was said and done on previous calls. 20 minutes into this call I suddenly get transferred with no notification to rebate center. Guess what. Yeah I have to repeat entire story to him he has no idea what I am calling about. Every time these problem all confirm my email address which has been same since day one with my account and the app. But yet no one can find the submission from June or Aug 3 or Aug 28! Once again my phone call suddenly drops and it’s like I have literally just called in and I have to go through the prompts I get Adrian on the phone and yes have to explain the entire story confirm my name phone number and email for third time. She was great and kept coming back on line. After almost hour on phone and while on hold with her my phone starts ringing and it shows it’s Verizon. As it was riinging my line drops and line I was on hold with acts as though it dropped again and I had just called in so switch to other line to find it’s Adrian and her line had dropped me. She claims it’s has all been filed and once again escalated and I wound receive email confirmation within 72 hours. I was finally given a reference #*****. First time I was offered this! Let’s see what happens. Was ATT customer for almost 30 years and never had customer service issues or issues it getting rebates or anything they offered. My experience in first two months has not been great with Verizon.

another issues I had corrected on Aug 3 phone call was the credit for the monthly fee for the phones I was initially charged and told it would come off as a credit in second bill. Well when looking at my second bill on my app it was no where to be seen so had to call to get the credit applied on 3rd bill. Pretty sure had I not called this would not have been credited. They hope you just don’t realize and they get to keep the money.

way too many stories on here of people not getting their rebates. Do the right thing Verizon!

I have the same issue. I got 4 rebates, each with $200 and verizon never send the gift card. I has been calling for over 3 months . Every time I call, I have to wait 48 hours before I can call again. It take 48 hours to send an instant email. Finally they emailed me the gift card but they sent the fake gift card with zero balance on it. I start to give up hope now as they would not honor their commitment. Is there a website or complain that I can make? I dont think Verizon will send with their games. Looking to port out and take my loss as I am very sick of verizon sca.m

vzw_customer_support

tomhuynh1978 We're sorry to read about the issue with the gift card, and we're here to help. When did you receive this email? How did you verify the balance? ~Peter

Same, my girlfriend just got hers. I was told we would both get one, but she couldn’t sign me up for one and I couldn’t sign up for one either. I never got an email saying I had one or to activate one. Wondering if I’m ever gonna get my rebate or not, the lady at Verizon said we would both get one so that’s another reason why I decided to switch when I did.

itsangelnichole

I thought it was just me. I receive error messages and messages saying I have no rebates available. Then I’m told I never submitted it. Then it said it will be processed in December. This is ridiculous. I switched my phone company because this seemed like a good incentive only to be screwed over in the end.

vzw_customer_support

We're sorry to read about the issue with your rebate. Did you submit the rebate information on the site? ~Peter

itsangelnichole

Yes, I submitted it, and it simply said “there’s an error with your request.” Then in my desktop it said it would be processed in December. Now it’s disappeared completely and says there are no rebates at all, and it’s as if I never submitted it.

vzw_customer_support

We value your time and we are here to help. Please reach out to us for assistance. ~Geo

vzw_customer_support

We're sorry about the issues you're having with your Amazon gift card redemption. There's a known issue with the redemption of those Amazon gift cards that's being worked on. There's a planned fix coming on 12/13/23 and after that you'll be able to redeem.

~Jesse

Hello, I also need help with my Rebates. I switched 2 lines from T-Mobile and submitted my rebates, however, after waiting 3 months, i never received it and rep i spoke to could not locate the rebate and advised me to resubmit it. so after resubmitting it, i received a denial stating i did not submit the rebate within the time frame. please advise. its for 2 lines from T-Mobile

vzw_customer_support

@bears2973
wrote: Hello, I also need help with my Rebates. I switched 2 lines from T-Mobile and submitted my rebates, however, after waiting 3 months, i never received it and rep i spoke to could not locate the rebate and advised me to resubmit it. so after resubmitting it, i received a denial stating i did not submit the rebate within the time frame. please advise. its for 2 lines from T-Mobile

bears2973, being able to claim any rebates you qualify for is important. I want you to be able benefit from that for sure. You mentioned submitting your rebates. Have you used your informationg to check your rebates at our site: https://www.yourdigitalrebatecenter.com/#!/

If you go to the bottom of the page you'll see a 'Check My Status' option. If you've not checked there, would you mind giving it a try and letting me know what you find?

-John

vzw_customer_support

@bears2973
wrote: ive checked the status but it says i didnt submit within the time frame. i has originally submitted it when i purchased in october 2023 but had to resubmit it again outside the time frame.

I appericate you checking that out. It sounds like we'll need to look at a few things on the account, I'll be sending a Private Message so we can do that together.

-John

Hi There..

I am also in the same boat waiting for a notification from Verizon and never got any message or promo code.

Thanks,

BK

vzw_customer_support

wrote: Hi There.. I am also in the same boat waiting for a notification from Verizon and never got any message or promo code. Thanks, BK

bk1017, We are here to help. We understand how important it is to receive your anticipated rebates. Can you share with us what type/types of service you purchased and when you completed your purchase? We want to ensure that we provide you with the correct steps for redemption based on your purchase type.

-Andi

vzw_customer_support

Thanks for those additional details, bk1017. After switching your services over, were you able to submit your information for your rebate on our website?

-Lauren

File a claim with Better Business Bureau I trade my iPhone 12 Pro in for a 14 pro and I had to file a claim with better business bureau they solved it but I still say I’m getting cheated because that was in 2022 and the pay off for this phone is 8 hundred and some change

I switched 5 lines and purchased 5 new phones on March 1, 2024. The agent that helped with the transaction via the online chat was very helpful. Promised me $200 verzion rebate per line and $35 credit for the new line activation. I have submitted the rebate 3 times. Each time I was helped by a representative via chat or phone. Each time they provided me with a promo code and assisted me in submitting. Each time the rebate submission was rejected for the wrong code due to not buying at target or best buy or t-mobile or the date of purchase was outside the dates for the rebate. I called today to get help with resolving this issue. First off the guy seemed to be doing all he could, but was very hard to understand, English was very broken. I am hoping that the issue is resolved and will receive the rebates, but I am very doubtful at this point. This should not be this difficult. Oh and still awaiting for the $35 credit per line for the activation fee that I was promised. Now almost two months and I have to keep checking to make sure I get what was promised.

I am also having this problem. Been going at it since November and no rebates . We were supposed to get 2 $200 gift cards since both my husband and I switched lines.

vzw_customer_support

I'm so sorry to hear you are having this issue Naomy. When did you switch? What gift card were you refering to?-Joe

Has anyone had any luck with this? We switched at the end of June from AT&T to Verizon and ported the numbers and 2-3 weeks ago I spoke to support over chat and they claimed they saw I qualify for $400 worth of Mastercard gift cards but haven’t been sent the email for it yet and that they sent it to be validated. I haven’t heard anything since. We could really use it for bills and such.

vzw_customer_support

Happy Tuesday! Being on top of your account is crucial, especially if you are managing your rebate offers. Verizon is here to help.

You can always find more promo details in our official deals page: https://www.verizon.com/deals/.

Sent you a Private Message. Please review at your earliest convenience.

~Gilbert

We are brand new to Verizon and we are having the same issues. We were with AT&T for 20 years and had nothing but problems from the time that we signed up with Verizon. The rebate promised, misquoted on the initial sales chat. I called last week and was told I would get a call back (I didnt). The numbers took days to port longer than promised. When we tried to register for a My Verizon account to look at the bill it took two days and 4 calls because they mixed up my number with my husbands. I regret 1,000000% switching. So far to move from AT&T its cost us $782.0 which was not what was indicated when we started this process. Im on with text support now and they must have a script because its the same thing over and over.

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