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Pixel 7 Messages not sending to iphone

We just upgraded to new Pixel 7 phones and now we are have noticed an issue when we send text longer than maybe 2 lines to one of our contacts that uses an iphone they will not receive the messages. If we split it up into 2 short messages it will work but a 4 line message they never receive even though it appears the message was sent and did not fail. We did not have this issue with our older Pixel phones.

Comments

Verizon_Support

Please send us a Private Note to troubleshoot.

*Carla

TNPIXEL

Any other Pixel or Android users having this issue? Support wants to say the issue is with the person I am trying to text but we did not have this issue with older Pixel 2 phones and I can replicate this issue with 2 brand new Pixel 7 phones with more than one iphone owner.

Scott5337

I am able to send texts to iPhone users with my Pixel 7, also was able to with my Pixel 6 and Pixel 4XL. My wife sends texts to iPhone users all the time with her Pixel 7P.

What messaging app are you using, Google Messages, Verizon Message+, or some other text app? If you are using Google Messages do you have RCS Chat turned on?

TNPIXEL

Sorry, I am using the Verizon Message + app.

Scott5337

You could try switching to Goggle Messages temporarily. It's easy to switch which app you want to be your default text/SMS app. Then see if you can send a text to the same iPhone user. That will narrow the problem to whether it is with your phone / or account vs the Message+ app.

Verizon_Support

TNPIXEL,

We want to get to the bottom this issue. Are you able to try Google Messages or another message app?

-Jenelle

steveadams55

Yes, has happened to me last week with 2 different iPhone users.

steveadams55

One of the 2 messages that was not received was less than 2 lines. Sent a very similar message a day later and it was received. The problem seems intermittent, but very real.

Verizon_Support

This is very concerning to hear, let's take a look into this with you. Please send us a Private Message.

*Gen

Verizon_Support

We know it's important to make sure you are able to send messages, steveadams55. When did this issue start? What troubleshooting steps have you tried so far?

*Rebecca

Boston1617

This happened to me too, I have been troubleshooting for days. I had trouble sending picture messages as well which made me think all MMS messages weren't working (1:1 SMS was fine as was Android only messages).

What FIXED my issue was I dug into the settings under My Verizon for my phone and the other phones on my account and found that we had blocked picture messages. Once I removed that block I was able to text as I had previously. Hope this helps you too, I spent hours on the phone with Verizon when I thought it was just an issue with my phone until a family member said they were struggling too. that's when it made sense it was part of our plan and not phone specific.

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