I got suckered into the Verizon holiday deals and the fact that I'm a Fios customer (extra $10 discount per line for home and mobile), so I switched my entire family from T-Mobile to Verizon. WHAT A MISTAKE! After hours in chat and on the phone, I get very polite and sympathetic Verizon customer service, but no resolution.
I switch 5 phone lines and added two watches to the account.
Problem #1: My account somehow has 3 watches, two with the same IMEI. Customer service could not resolve this, so they opened a ticket two weeks ago, then nothing. Calling back has no effect. I get "we are so sorry, and of course you are right and we'll call you back", then nothing. Meanwhile I'm billed $10 extra per month.
Problem #2: The home + mobile discount got assigned to a factitious cancelled account and the customer service reps either from the Fios side or the Mobile side can't do anything. A ticket was opened two weeks ago, with no resolution to date. Meanwhile I'm being charged extra $10 per line. That's $50 extra per month.
Problem #3: I initially transferred 4 lines, 3 with new devices, 1 with bring your own device. Well of course there was an issue with bring your own device, so it was activated a day after the first 3 devices, but... 3 devices is $65 per month, while 4 is $55 per month (before all the discounts I did not get), so because I was a day late, I got charged an extra $10 on the first 3 devices. That's $30 extra. Ok, at least this issue is temporary (I hope), but still how totally wrong way to welcome new customers!
That's a total of $90 per month extra that I am paying now.
Does anybody know how to resolve this issue? Verizon customer service will not (or can not) help me. Where do I go? I am still in the 30 day window to return all my devices and cancel my service, and unless this is resolved, I will, but this is such a mess.
Any ideas on how to resolve an issue that Verizon customer service refuses to address?
