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Apple One Unlimited - FAIL

So my wife and I just joined Verizon, bought her a 14 Pro and myself a 14 Pro Max. Signed up for the Apple One Unlimited plan, and it’s been a complete NIGHTMARE. There’s been no way for us to actually activate our Apple one family plan. None. Contacted Apple multiple times with and without Verizon representatives IN PERSON next to me at the Verizon store and NOTHING. Verizon really needs get this together. It’s been 4 days now of “there’s an order pending please come back in 15minutes” on my account. It simply will NOT let me sign up for features that IM PAYING FOR. I’ve spent over 20 hours on the phone and chat and in person (at least 6 in person) at Verizon’s company store trying to figure this out with them and to no avail. Verizon simply has no idea it seems on what they’re doing when it comes to their CORe team or technical support. If they can’t figure this out, don’t sell a plan/ product you promised would do one thing and literally is a dumpster fire.

Comments

Verizon_Support

This is not the experience we want for our customers, baladrin! In a few moments, you should receive a Private Note from us. Please reply there, so we can start looking further into this One Unlimited issue with you.

*Gabriel

baladrin

I’ve already contacted as high up as I can go (CEO’s office/ Executive Relations) and it STILL is not resolved. Oh well I guess. Verizon clearly doesn’t care about its service members or their families.

Verizon_Support

We truly want to help. Please meet us in a Private Note.

*Anna

Tomd45

I’m curious if you got this taken care of. I’ve been trying since 1-15-23 to resolve this issue. I’ve been lied to by reps and many broken promises.

Verizon_Support

That is not the way we want you to feel, we can definitely help you by checking options Could you please further explain what is happening?

>Bella

ThatKid

No it hasn’t been resolved yet, I contacted customer support for the 30+ time yesterday and finally got a competent rep who has the basic understanding of coding, who took his time to go back and forth with me about what might be the issue and had the same thought process as me when it came to trying to switch to another plan then switch back to the One unlimited to see if that would force it through, it didn’t, but was a great though and suggestion. But he finally opened the right ticket to have this resolved and I offered to have the IT team connect to my phone via the Verizon app so I could walk them through it all and show them first hand.
Same tech should be calling me tomorrow 3/3/23 to see if I got an update or to tell me there’s an update or at least the IT team knows the issue and are working to resolve it.
Upon further research this issue goes back at least 8 months now and no one has any resolution.

KobyPruett

Hello,

I also have been having this issue for a few weeks now. Please go and make sure your phone is up to date then into your App Store and make sure the my Verizon app is up to date. Once that is done go to manage apps and add ons. And manage the apple one. If this doesn’t let you use it just remove it and add it back. The my Verizon app not being up-to date was what stopped me. Such a small oversight caused me a few weeks of anger

KarlosB

I have been a loyal customer for over 5 years!
i am having this same exact issues, me and my fiancé can’t even enjoy Apple Music or any of the things promised in Apple one. Very embarrassing, I just convinced her to leave her phone company to join Verizon. No one contacted me about my ticket within the 24-48 hours as promised. We are just stuck without any of those features, just paying.. Very angry customer.

KarlosB

This issue has not been fixed for future customers. I completely ruined my Apple Music by switching to Apple one through Verizon. Please help

Verizon_Support

KarlosB, it's important to us that you be able to enjoy the features on your account, Apple One included. We'll be sending a Private Note to better assist.

~Izzy

Verizon_Support

Hello KarlosB. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.

~Ivone

KwesiM

I’m having the same issue months later. Rep told me i needed to upgrade my plan. How? It’s a core benefit. I reached out to another rep no idea. I reached out to rep today i get it was escalated and expect a response in 24-48 hours. I know no one is going to take action or contact me. I’m very much of the mind to cancel everything and go elsewhere. I switched to another provider after 5 years because of similar issues and was foolish to come back. Now i can’t use anything apple related on my phone because of this mess.

Verizon_Support

KwesiM, we're sorry to hear about the trouble you're experiencing with your Apple One account feature. We would hate to lose your preference, and are in the best disposition to turn this experience around. To better assist, and help find a lasting solution, we'll be sending a Private Note.

~Izzy

Verizon_Support

We are here to help. If you need assistance, please reply to our Private Note, so we can get started.

~Maria

JeffAltman

I’m having trouble activating Apple One. I purchased it on 11/23. It got stuck on “pending”. A rep tried to remove it and add it back on. They said in the system it said something like “waiting for vendor”. I think it might be getting hung up because I had the free Apple Music on the old Verizon plan when it first came out. I had issues managing the Apple Music subscription on the Verizon website and that never got resolved. A rep is supposed to call me back on Sunday about Apple One. There are lots of posts on the forum about people having similar issues activating Apple perks. I told Apple the other day that Verizon shouldn’t be able to offer Apple services if they can’t provide better support for getting them activated. It seems like Verizon doesn’t really care about getting these Apple perks activation issues resolved.

Verizon_Support

Hello we would love to help with any issues. We will send a private note to further assist. -Joe

Teddyfred2

Ridiculous isn’t it. I just posted about the same issue. I’m going to try and visit the store tomorrow. It’s a shame they offer something that doesn’t work!

[Deleted User]

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