Having issues with my wife's Note10+5G. Recently updated phone plans to receive 5G service and have not gotten 5g service on her line. Phone was on my line before and I did have 5g as an add-on for an additional $10 fee/month. So I know phone was reliable in 5g signal. Wifes plan was always on 4g service until 1/16/23 when we went with the do more option plan. CSR never gave us any indication this phone would not support 5g. Called support # and after 2 hours they said they would try to fix issue with a few settings, nothing worked, next call next day...they attempted to "guarantee better service " by upgrading to the "get more" plan for an additional $20....figured well maybe that might "somehow" work. Well it didn't. Then they suggested a new sim card after test showing that note10 was only getting 10mbps upload speeds. still no 5g. Now after many attempts i decided to see if anyone else has this issue and YES. Phone no longer supported for new 5G. Why did many Verizon agents not know of this and made me waste time and suggested to upgrade plan to a higher price to try and resolve this issue? Why is this phone labeled as a 5G phone yet it no longer supports 5g. Was so close to resetting phone to attempt to fix issue....good thing I didn't do that. Will this get resolved for all those customers that bought this phone with intension to use 5g in the future?
