cannot send text to gmail email addresses; error 550.5.7.26

Question

I have a Samsung Galaxy S7 Tracfone that uses Verizon towers. I used to be able to send a text to my gmail email address, but now I get the error message "550.5.7.26 This message does not pass authentication checks (SPF and DKIM both 550.5.7.26 do not pass). SPF check for (mypixmessages.com) dpes not pass with 550-5.7.26 ip:(63.55.64.199)." The support link 81126 is not helpful, as I do not know how to set up email authenticaton for my domain, since I do not know what my domain is!

This problem just started about 6 months ago and I have not prusued an answer since I had another email address to send texts to, but now I only have my Gmail email address and cannot send texts to it.

Please help!

Verizon_Support · Accepted Answer

perry3942,

We want to make sure we address all your concerns for your text to email problem. You will need to reach out to Tracfone directly as we are seperate and do not have access to your account details.

-Jenelle