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My Verizon App Error after taking App Version update

After taking My Verizon App version update to 10.5.0 for iPhone I’m not able to use the mobile App and I just keep getting an Error as soon as the App launches saying “Access denied. You are not device authenticated”

I’m not able to use the App at all no matter what I try!

help please

Comments

Verizon_Support

Hi, Stevie! We are sorry to hear you are having trouble with your app. We want to ensure you are receiving the help you need. Please meet in a Private Note so we can better assist you.

*Christina

Stevie_D

Hi Christina,

im new here and not sure how to meet in a private note?
I need your help as the My Verizon App no longer works for me? I deleted the App and reinstalled thinking that would help but it hasn’t and I still get the same Error about my device not being authenticated?
I need to access my account via the mobile app to check data and billing pleas HELP

it worked well up until 10.5.0 update 🥲

Verizon_Support

Hi, Stevie_D. Thanks for contacting Verizon Social Media. I'll be delighted to assist you with any question or doubt you may have. Please, contact us through Facebook or Twitter, for a personal assistance.

>Apollo

EC_VZW

Hi @Stevie_D

If you click on the support rep's name, you will get a pop up box where you can Send Message to the rep.

Hope that helps.

Verizon_Support

Thanks so much for sharing the screenshot. Let's work together to get this resolved. We apologize for your inconvenience.

As our valued customer, your account concerns are our concerns and we’re here to assist you in any way we can. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you a Private Message on this topic:

https://community.http://spr.ly/66083lUPI

-Robert C.

Verizon_Support

Let’s continue working together. To best accomplish this, we'll need your help to verify your account information so that our team can access it.

If you don't feel comfortable providing your account information to us here, please reach out to us through any of the other channels found at

https://www.verizonwireless.com/support/contact-us/

-Robert C.

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