I have been on the phone collectively for 6hrs with this problem. We are long time Verizon customers but very close to ending that. Tech support has made me do the same things multiple times. They say they are adding info to the file, yet every time I spoke with a different rep I had to state everything over again (no lie at least 8 times). Tier 2 sent 4 account verifications to the wrong phone yesterday and my account was locked for 24 hrs....To add insult to injury. I believe it is an update that has caused a network issue. Tech's have admitted that other customers are experiencing the same problems. I will give tier 3 a shot if they ever call back. Yesterday I was promised a call back from tier 3 tech promptly at 2pm EST. Naturally this never happened. FYI I have been on hold listening to the Verizon hold music this whole time while writing this. If it's not resolved ASAP we'll be moving over to the competitor with more 5G coverage and hopefully better tech support also!!!
