Today, UPS delivered the package my new iPhone 14 Pro was supposed to be in, but it had been opened and resealed and the box was empty! Either my husband or I were at home waiting for the delivery all day so one of us could sign for the package, but the UPS guy tossed it on the porch without even knocking. I received a motion notification on my current phone and my husband went to check the door just as the UPS driver was driving away. The package felt empty and I wondered if it was just the box for me to send my current phone back in. Upon opening it I realized the package had already been opened and re-sealed with clear tape on top of the original packing tape. The packing slip was inside the box and I received a notification that my phone had been delivered, but the phone was not there! I immediately filed a claim with UPS and included the doorbell video of the UPS driver dropping off the package and leaving without the required signature. I also included pictures of the box and its contents. Within hours UPS closed my claim saying their investigation was complete and the package had been delivered. What the heck?!?! During this time I had spent a lot of time chatting with Verizon, who eventually said they would get back to me in 7-10 days with their resolution. I am planning to file a police report tomorrow. Has anyone had this happen to them? If so, what did you do and what ended up happening? Thank you!
