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Have not received $500 BYOD Rebate since June 2022

Dear Verizon Customer Service,

I am writing to express my deep disappointment and frustration at not having received my $500 rebate for bringing my own device to your network, despite having fulfilled all the requirements.

I have been patiently waiting for this rebate since June 2022, and the delay is causing undue financial burden on me.

As a loyal customer of Verizon for several years, I request that you expedite the process and provide me with the rebate as soon as possible.

I have attempted to cooperate with this matter through Multiple Phone calls, in which whenever I ask for a Supervisor; whom cannot be contacted at all.

I am deeply frustrated and tired of explaining my situation over and over again waiting for a decent reply back for my situation.

Last time I was told that there will be an investigation going on to resolve the issue. That was January 24th.

I was promised a call back with the updates of the situation, in which I also never received.

Please let me know if Verizon just simply does not want to uphold the Promise and Deals with the customers.

Thank you for your attention to this matter.

Comments

Verizon_Support

Thank you for reaching out to us, imss92. We'd be more than happy to look further into this rebate issue with you! In a few moments, you should receive a Private Note from us. Please reply there, so we can get started!

*Gabriel

Mchas7441

Never received my email after porting from xfinity and brought my unlocked phone with me. This was Jan 20th , Well now its almost april and they keep trying to cinvince me that the phone credit for it being free the credit of 13.68 was my rebate catd and was going to be applied monthly, which never was advertised that way. never received the email either and caled in was told be patient, I would get it now they lie and try to manipulate you like you dont know the phone rebate that was advertised and shown everywhere.

I guess when you get so big you dont care about the litte guys and gals

Verizon_Support

Please follow and PM us for further assistance*Jennifer

Mchas7441

I have sent numerous emails private messages that have not had any response since Jamuary. Then Thursday or friday I was informed that you no longer receive the gift card it's spread out over 36 months which is not what the rebate said. Had verizon been responsive this would had been handled in January when I sent the emails and when calling in I was told I had to be patient and wait for the email to file, which no email ever came. It took me to go to a public board to get a response. I've always thought a lot more of vzw than these lack of actions. I really hope you can get this together. I did all I could to get the email and file. I cant force vz to send something they will not.

I appreciate your time and attention in this matter.

Sincerely,

Matthew

imss92

I messaged the Verizon Executive and received reply. Got the issue corrected in a day. Issue that Customer Service couldn't resolve over 9 months was fixed in a single scheduled phone call

Verizon_Support

We are glad to hear that you got your issue solved, if you need further assistance, we are here for you 24/7.

>Oscar

Andym586

I have had multiple Verizon for many, many years (20+). Always buy devices directly from Apple. Last November, I bought my daughter an iPhone 14 and activated it as a BYOD, with the promotion being $500 (one-time credit not spread out over 36 months as currently advertised). Switched from a metered plan to all three phones being on 5G Do More. From reading this forum, it is beyond disappointing Verizon has such difficulty following through on its published offers. Since I do not have time to spend on multiple calls and emails, as others have sadly had to deal with, I am hoping the Verizon customer service team monitors this board and will reach out directly to make things right. This is the first time in all the years I am contemplating switching to another provider.

Verizon_Support

Hi, thank you for bringing this up to our attention, we definitely don't want to keep you in this situation, PM me to better assist you.

>Fernanda

Andym586

After 1.5 hours in the chat shortly after I posted, the agent confirmed the promotion and then kept passing the blame back to me. First, it was not following the proper steps. The ones they noted in the chat did not resemble the process and instructions presented while activating the new iPhone 14 purchased directly from Apple as an unlocked device. Hence BYOD. Then, the agent essentially told me that it was my fault that I did not contact them sooner, the promotion is now expired from when I activated the line in Nov. 2022, and I was out of luck. I would say the rebate failure is a program disaster, but I feel it is operating as intended to avoid the credits. In my case, for $500, basically 2 months of bills, Verizon has flushed away 20 years of goodwill. I have already started researching other wireless carrier options.

Billqwe

Which verizon excutive did you message, did you send an email and if so what address did you use? I have the same issue with two $500 BYOD rebates from setting up service in October of 2022

Verizon_Support

Billqwe, let's make sure you're getting every single promotion you qualify for. We'll be sending you a Private Note shortly.

~Jesse

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