Smart Lock not available on my new S23

I just upgraded my S20+ to a new S23+ and I no longer am able to use smart lock. I went to this help " site https://www.verizon.com/support/knowledge-base-304080/ " but when I follow the steps there are no options to select. I go to setting, lock screen, smart lock, enter my pin, then the final screen where the different options should be doesn't have anything to select and just says

"Smart Lock

Keep your phone unlocked while it's on you, at specific places that you trust, or near your connected devices"

But then just a big blank screen underneath.

https://imgur.com/a/QXaaxfi

Help!

Accepted answers

tikibar1

Seems you aren't alone. A few folks have provided other troubleshooting and potential 'fixes'.

Smart Lock Settings Disappearing - Samsung Community

All comments

tikibar1

Have you set a screen lock method first?

indredcold89

Yes. I have a fingerprint, face recognition, and pin. I want the smart lock on so I don't have to use those methods while connected to my watch, or in my home.

tikibar1

Have you rebooted the phone?

Verizon_Support

We are here for you if you need any assistance with your device! Just send a Private Message to get started. *Michelle

Verizon_Support

Dear customer in order to activate Smart lock follow the next steps.

1 Open the Settings app.
2 Tap Lock screen.
3 Tap Smart Lock. You will be asked to confirm your screen lock. Please note: to use Smart Lock you need to have a screen lock set up. ...
4 Tap on the Smart Lock type that you want to use.

>Michael

indredcold89

I feel like you didn't read my origional post. Those are the exact steps I took to get to the smart lock options screen, but the problem is the screen is blank and the actual options are missing.

indredcold89

Yes I have.