Hello, This makes NO sense!! Starting yesterday (4/13/2023) around noon my phone number stopped being able send/receive text messages or make and receive calls.
What I know: I can't receive or send SMS text messages. But I can send and receive GIF's , pictures, and voice recordings these send as MMS. I can't make or receive calls. But I CAN get data. meaning the internet works and I'm able to send emails. WIFI calling does work either. We tried with it on and without it one. Nothing.
What Was tried: Yesterday I was on with Verizon Customer support for hours, level one and level two. They had me try everything they could think of. They finally asked if I would mind going to a Verizon store and get a new SIM card. So off to the Verizon store I went. At the store we tried a new SIM and every android phone they had. Still nothing. The sales person called Verizon customer support again and again we started with level one moved to level two, went over all the steps I had done with my first call to support with a new Samsung s23 and still nothing. They even tried the new eSIM that didn't work either. Finally the level two support submitted a ticket to have some other team, I think a network ticket, which I was told would take 7 to 10 business days. That's not going to work. I can't get into anything now that everything is MFA. Please HELP!!!! I've been a customer of Verizon for 23 years and I've had the same number. Why is this happening???
Thank you
