VERY Frustrated here! 20 + yrs as a customer. At the end of our 2 year "device payment plan" with a 55+ Loyalty Unlimited Plan 2 lines. I have a IPhone 12 Mini and a Samsung S21 Galaxy for 2 yrs now. LOST money on the previous "trade-in money" deals. ( had to fight for everything 2 yrs ago. According to Verizon's Website, I wanted to trade BACK to a Samsung S23+ ( give up my Apple Mini as I ONLY had the APPLE due to having MFI ( made for IPhone) Hearing Aids. NOW, my NEW HAs are compatable with a Samsung. ( thus the reason why I wanna go back to the Samsung) OK, now Verizon wants to give me 220.00 for the I Phone ( which is the BEST they will give me) towards the S23. The WEBSITE (Verizon's website) tells me I can get the trade deal for 5.50 per month for 36 mo ( I'm copied and E Mailed the info along with showing the Agent the "deal" offered. I'm told it's not possible and It's gonna cost me about 22.00 a month ( getting lowballed here) and this is NOT the way long term customers deserve to be treated. I'm also being told I need to "upgrade my plan to a 5g plan" which I'm already on. thus it will cost me more $$ out of pocket. I think we may be done with this whole fiasco.
Has anybody else felt this way?
