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Verizon Protect Home with Asurion

A Verizon Rep sold me on their Home Protection Plan by saying that I had protection on ANY device in my home, no matter how it was damaged. I was told that the nature of the damage was irrelevant, that even if my child knocked my TV off the entertainment center it would be replaced! Then, when I made a claim for a similar incident, it was denied. What a complete waste of money!!

Comments

Mrbaptiste75

Yeah, same here I'm about to cancel mine.

Verizon_Support

It's worrying to see you feel this way. What's going on?

~Geo

Mrbaptiste75

I filed a claim and Asurion kept denying my claim stating that

We couldn't approve your claim

Your protection plan doesn't cover the product you submitted, so we've closed your claim.

Mrbaptiste75

I Filed a claim for a Samsung Galaxy Tab S8 Ultra that happened to have a broken screen

Asurion kept denying my claim and deleted it from my account. I think it's a scm, and they sent me an email saying that.

We couldn't approve your claim
Your protection plan doesn't cover the product you submitted, so we've closed your claim.

Verizon_Support

Mrbaptiste75, we're sorry that the claim did not go through. Did you escalate this issue with Asurion?

~Ivone

Verizon_Support

Thank you for the information, Mrbaptiste75. What type of insurance did you have on your Galaxy Tab S8?

~Izzy

PRINCEBUCHI

Totally agree, had a similar experience. My son broke the screen of his tablet. The tablet probably cost about $80. Guess what, the deductible on the plan was $99. THIS IS A TOTAL SHAM!

PRINCEBUCHI

And the claim process is terrible. Almost gave up trying to file the claim.

oFFset

Yep. Just experienced a similar issue. When the delivery person dropped off a replacement phone, he gave me the whole spiel about Verizon home protect. I said no multiple times, but he assured me it covers any device in the house which has a Wi-Fi signal And that there is no deductible unless it’s a very large item, like a television. I just tried to file a claim for a PS4 slim being charged $99 plus tax for a repair. Seems like false advertising to me. I don’t know why I say yes When these things are offered. It’s always too good to be true.

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