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Photo Albums disappearing

Samsung Galaxy 21 updated May 11 and now several photo albums have disappeared? Thoughts? have tried everything to find them with no luck. My "recent" album and several others have suddenly disappeared. Nothing in trash, no cache, no ".nomedia" files. A search tells me the last update may be corrupt and caused issues, but how do i fix this?

Comments

Verizon_Support

Hello, Balz! Thanks for reaching out to us! We can definitely help you over this platform with your device inquiries, we know having those photos are important. Please send us a Private Note, so we can further assist you.

*Adrian

Verizon_Support

bbmot, we're sorry to hear that such important pictures aren't showing up. We want to take a look and make sure you're able to find all of your saved pictures. We're going to send you a Private Note so we can help.

~Jesse

ubgrad72

We have recently experienced the same problem.

Verizon_Support

Thank you for these details. Please tell us, have you made any recent changes to your device? Is it connected to Wi-Fi? ~Geo

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