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Constant data freezes or drop outs

Hi,

Hi, I switched my whole family over from T-Mobile to VZW several months ago. 4 of us has various Samsung Galaxy S21 thru 22 devices and I purchased a new Galaxy S23+ threw VZW. We are running into issues and are at wits end at this point.

There are constant pauses or what feels like data dropouts as we travel around. They seem to be in very distinct areas and it seems like it is happening when our signal changes between 5G UW, 5G or 4G LTE. These data pauses sometimes last for 40 seconds or more and can cause apps that rely on data, such as Uber Driver, Doordash, Instacart, Spark , to hang or freeze until the data is re-established. This is happening to all 5 lines and phones. It is especially noticeable if using one of the pre-formentioned apps.

The best way to describe it is that it seems as if the phones is trying to figure out which tower to connect to and is stuck deciding or trying to handshake. This happens to all of us and in the same areas. Two of us have tried wiping and factory resetting our devices and nothing has changed. Also, one of the phones was a brand new VZW purchased Galaxy S23 + .

Phones we are working with:

Samsung Galaxy S21 x 2

Samsung Galaxy S22 +

Samsung Galaxy S23+

Samsung Galaxy S20 Fan Edition

Comments

Verizon_Support

Good morning! One of or main goals is to provide reliable service, and we are concerned to learn you are experiencing issues. To better assist you, tell us a little more. Do you have problems indoors and outdoors? Are your devices' software up to date?

~Maria

Kkong92

The signal is almost non existent indoors at some locations such as Walmart or in Home Depot. The issues I am describing seem to happen outdoors. The data hesitation or freezing happens when i notice the signal swapping from 5G to 5g uw or 4g even if the bars are full. All phones are up to date and two have even been factory data reset. It is happening on all 5 lines of service on 5 different devices.

On another website, a user with a similar issue mentioned that they had the same issue and it was fixed by having Verizon connect his esim, disconnecting the regular sim and then deleting the esim and reconnecting the regular sim. Basically moving over to an esim from my regular sim and then back within the system.

Is this something that you can put me in touch with someone to assist with?

Verizon_Support

Hello! Just a friendly reminder, we are here for you. Send us a message, so we can further assist you.

~Maria

Verizon_Support

We're sorry to hear that you're having problems with service, but switching to an eSIM is something we can look into. We'll send you a Private Note shortly.

~Jesse

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