How do I unlock my phone

Hello,

I have bought a renewed google pixel 5 from Amazon USA. and I realized it's locked by Verizon, How do I unlock the phone? I read that you can unlock the phone if it's active for two months, is there any plan that I can subscribe to for two months then my phone can be unlocked? note that I don't live in the USA.

Looking forward to hearing from you,

Accepted answers

Verizon_Support

Only the original owner of the device can unlock a device. We're very sorry for the inconvenience this is causing you.

~Jesse

All comments

Verizon_Support

Hello! Devices that you purchase from Verizon are locked for 60 days after purchase. You can review our policy in the link below:

https://www.verizon.com/about/consumer-safety/device-unlocking-policy

For devices purchased from a third party, we recommend you to contact the seller.

~Maria

Allam

I've tried to contact the seller but he doesn't answer, is there any other solution?

Verizon_Support

Only the original owner of the device can unlock a device. We're very sorry for the inconvenience this is causing you.

~Jesse

Verizon_Support

Hello. We wanted to check back with you to see if you needed any additional assistance. If so, please send us a private note.

~Ivone

Allam

Thank you for following up,

Currently, I'm visiting France and purchased the phone through Amazon Prime in the USA (I can send you the invoice if needed). and I'm about to return to Cairo, Egypt, where it will be impossible to send the phone back to Amazon USA, so I'm hoping there will be other solutions or some kind of exception that will allow me to use the phone.