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Apple One Unlimited: You have a pending order, please check back in 15 minutes to make any modifications.

I am not the first to experience this so I will link a few other posts with the same issue. It goes back years. This should have a documented resolution by now, yet every support staff I've dealt with thus far acts like this is a first-time thing.

https://community.verizon.com/t5/Other-Network-Discussions/Disney-Plus-Bundle-Issue/td-p/1228572

https://community.verizon.com/t5/For-Phones/One-unlimited-Apple-one/m-p/1691269

Stuck Pending Order Message

And from the subscription screen on the phone:

Should have taken effect 6/6, it is now 6/13. This should not be this complicated.

Comments

Verizon_Support

We never want you to have an error. Are you trying to change your plan? Were you using the My Verizon app or the Web page? What plan are you on currently?-Joe

dave_man_

The plan was changed to Apple One and never given the perks of Apple One, it instead has a permanent phantom pending order as shown in the original post. I never received the invite text to enroll the line in Apple One. Instead, I see that it shows I'm already enrolled. Except, as also shown in the original post, Apple Subscriptions does not see anything being shown as a plan entitlement. So to answer your questions, this error is on both the app and the webpage, and no I am not currently trying to change my plan. I have already changed my plan. See additional screenshots.

Verizon_Support

Thank you for elaborating on that for us, dave_man_. We definitely want to take a closer look at this to help figure out what is causing this error, so that you can start enjoying Apple One benefits as your plan allows. Please be on the lookout for a private note message from us so we can take a closer look into this issue.

-Joseph

2too2

Hello, I need help with the same... Please let me know what I need to do.

Spoken with numerous Verizon reps.. In-store can not help. Chat help is clueless...

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