I'm currently somewhere between horribly frustrated and laughing out loud at the predicament I'm in. My car was impounded with my phone in it, so I have no access to my phone currently. I have an old phone I would like to use until I can get my phone back, but I need it activated., I try to login to the website and it asks for a code via two factor authentication. I try to use the chat feature to explain that I have no access to the code, but the chat keeps demanding that I login. And so begins the maddening loop...I've asked for a live agent, I've tried every other avenue I can think of to contact verizon and this is my last hope. I do not have a functional telephone right now, so I cannot call in, I only have access to my laptop and an old, disconnected phone. Hopefully someone within the company will see this and contact me with a fix as well as fix the chat feature to allow a live agent without login.
