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Verizon Message +

WilliamD99

I have been successfully using the Verizon Message + app on my Galaxy S5 phone for many years. When I opened the app yesterday morning (7/6/23) everything was okay. When I opened it again in the afternoon, A dialog box appeared: "Update Needed". You are currently using an old version of the app. In order to continue using the app, you will need to update it." The only option was a button labelled "Update Now".

When I clicked on "Update Now", a different window opened: "Unfortunately, Message+ has stopped". The only option was a button labelled "OK". I clicked on "OK" and was returned to the home screen. Going back to "Message+", I received the same messages over and over.

I have searched online and cannot find any mention of this issue. At this time, I cannot open the application; I cannot compose or send texts; and although I received notification of new incoming texts, I cannot open or read them. As I cannot open the application, I cannot get into the Message+ settings page.

I tried to log into the "My Verizon" wireless account on my computer, but the logon process sends a verification text to my phone, which I cannot open...

I am dead in the water here. What can I do? I've heard that reinstalling the app resets and erases all the messages, so I do not want to do that. How do I just "update" Message+ without losing my data?

Accepted answers

WilliamD99

Jesse! What I was able to do was to reach the Google Play app, where I found "updates". I updated Verizon Message+ and was able to again access the Message+ app. I did not lose any messages or contacts. I wasn't completely pleased with some of the "updates" made to the program, but everything appears to work okay. Is there anywhere I can find complete user guides, manuals and details about all of Message+ and it's features? Thanks!!

All comments

Verizon_Support

WilliamD99, We're sorry to hear that you're having problems with your Verizon Message+ app. Are you able to view your messages using the native messaging app on your phone or any other app?

~Jesse

Verizon_Support

Hello, this is a courtesy follow up regarding your Verizon Message+ dilemma. We are here to offer the support you need. Please answer the following question: Are you able to view your messages using the native messaging app on your phone or any other app?

~Gilbert

Verizon_Support

We have not heard from you, hope everything is well. If you need further support do not hesitate to reach out, we are always here for you.

If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support. https://www.verizonwireless.com/support/troubleshooting/.

Thanks for being the best part of Verizon.

~Gilbert

WilliamD99

Verizon_Support

It's great to see you were able to find a resolution regarding Verizon Message+ app. The following link will provide you with more information about this specific service. https://www.verizon.com/support/verizon-messages-faqs/~Geo

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