Home Depot $200 Gift Card

I want to make sure you get your reward as quickly as possible and we're very sorry for the issues you've been having so far. I'll send you a Private Note shortly so we can help.

~Jesse

Jbacchet

I have the exact same issue. The email lists bogus instructions. Obviously because it's a cool offer no one knows anything. Email Quoted bleow:

Thank you for reaching out to let us know you're having issues claiming this offer. Can you please provide more detail as to where the instructions and what you're able to do no longer align?

-Melissa

Jbacchet

I included a picture of the email in the post. It lists clicking on a tile "for you on us". This tile does not exist.

onedayatatime2023

I have a similar issue. I selected the Home Depot card and got a message "We are having trouble processing your request. Please try again or contact us". Now when I go to my account, the home depot option is grayed out and I can only select the xbox. I too called and was told my issue is be escalated and to wait 5 to 7 days.

onedayatatime2023

I'm sorry to hear you could not select the Home Depot gift card, Onedayatatime 2023. I'm glad you reached out and we are working on it. Please let us know if you have any additional questions.-Joe

We are here to help with your questions and concerns about promotion eligibility. I'll be sending you a Private Note, so we can get started.

~Maria

ELearn

I haven’t received any private message from Maria, as indicated. Still wondering about the status of my $200 Home Depot Gift Card.

Chinchilla83

I am having similar problems. I want the gift card, not the xBox but apparently I can't choose either. It always gives me an error message and sometimes it will not let me select anything. Time is running out because it says I have til September 15 to redeem.

We're sorry to read about the issue you're having with getting this offer for the Xbox. We will be sending out a private note. ~Peter

Heatherelizabeth217

Same exact problem. Got the email 08/01. I have contacted via chat and phone. Get transferred over and over without even being told it’s happening. Have had to repeat the same story about 15 times and the only thing I got in response was to keep trying and hopefully it will work eventually. 2 weeks of back and forth and still haven’t gotten my dang Home Depot gift card.

Two weeks of back and forth is certainly not an experience I would want to endure myself, Heatherelizabeth217. I know that the Home Depot gift card is something I would want to claim myself. Let's see what we can do to help you get your gift card. Please be on the lookout for a private note from us.

-Joseph

We are here ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you. You can find the options here: https://www.verizon.com/support/contact-us/#mobile

~Freddy

I have been trying for days to redeem my fictitious Home Depot $200 gift card for signing up for Home Internet. I went to the store, spoke with a rep there who got another rep on the line (from a third world country), then got passed off to someone that told me "seven days." VERIZON, mail me an actual gift card and take down this nonsense website that serves no purpose. I'm getting ready to look for other service!

I believe Verizon has lied to many of us with a bogus gift card offer, and made it unredeemable.

I would sure appreciate someone contacting me to tell me my card is in the mail, and NOT "check your email"!!

Hi Rickyrocket1, I want to make sure you're able to get any promotion you are eligible for. As we will need to check your account for the status, we'll be sending a Private Note.

-Melissa

NormaG37

I also have not received the Home Depot gift card. On the My Verizon app it shows that I received it but I have not.

NormaG37, we're sorry to hear that you haven't received your gift card. We'd be happy to take a look and make sure you get it. We're going to send you a Private Note so we can gather more info.

~Jesse

phoenix1114

I have the same issue. I received the email but didn't see what the instructions said. I contacted support and after over an hour they told me this was a "known issue" and to try again in a week. I still can't find the offer. I think they just want to keep us running in circles or forget about it so we can't claim the offers.

phoenix1114, we're sorry to hear that you're having problems with your gift card. We want to make sure this gets resolved. We're going to send you a Private Note so we can gather more details.

~Jesse

DJ_Zio

I haven't gotten my $200 HD offer and I haven't rec'd my $100 Verizon gift card either.
Seems like noone can answer this. They charge the most for all their services, bait you with "offers", make you wait 2 months for thjem and now they're nowhere to be found

I would also be reaching out for help if I had not received my expected gift cards yet as well, DJ_Zio. We're here to help. Please be on the lookout for a private note from us, so we can take a look into these gift cards for you.

-Joseph

Hi, We are still here for you. We just wanted to send a quick chick-in to see if you needed help. Please reply to this private note if you’re still needing assistance.

-Deb

Well, as expected, the online support that promised me she would have my issue resolved by tonight at 9 is nowhere to be found. I will not be recommending Verizon to ANYONE!

Pcf3206

Has anyone gotten a resolution to this so far? I’ve been trying since Sept 7 when I became eligible for the Home Depot gift card. I did see the “for you on us” tile but whenever I tried to complete the process o got an error message. Have contacted Verizon customer service a number of times to resolve it to no avail. The first person said they put in an “escalated ticket” but it’s now been 5 business days and nothing. The person I spoke to today assured me they had just solved it and I would receive and “EGC” in my email today but I never got anything. And now the tile seems to have disappeared as if I did manage to claim the prize. It’s so frustrating to be offered an incentive and then have it be this hard to claim. I’m getting ready to report this as fraudulent.

Pcf3206

I did figure out how to get the $100 Verizon gift card but it was a completely different submission form. Then they emailed it to me 60 days later.

Heatherelizabeth217

So the exact same process for me, except I was told the electronic gift card will arrive in 4-6 weeks. The rep misspoke initially and said it wouldn’t be in my email, then she found additional information somehow and gave me that time frame. I assume I’d be the same for you. It’s been 3 weeks since and will update you if I receive anything.

Murto

I also am having the same issue . I was emailed a ticket number and no one has conta cted me . I am writing to the CEO Dan Mead .. There does not seem to be any other options as you can see on the community messages on the issue , verizon support is messaging individuals and saying they will be contacted but NO ONE from VERIZON is offering a solution to all of the commuity .

Still no resolution after over two months of promise after promise....my ticket was expedited, wait a week, wait five days. How can a company as big as Verizon have such a sorry, non-working app that either does nothing, or gives you a message that there are technical difficulties and to talk to support. I am done with this joke of a Home Depot gift card!

I've been told that numerous times. They know not the truth.

PhxHeat28

Has ANYONE gotten a resolution to this? I’m in the same boat. I was wondering if it was just me, and then I find this long thread that this is very much a reoccurring issue with the HD gift card redemption. That’s unacceptable honestly. I called in myself and was told my issue was being escalated and I would receive an email. That call was almost two weeks ago and I’ve got nothing to show for it. The tile for me to choose a gift option is still there, but the link definitely doesn’t work. If this doesn’t get resolved it is legitimate false advertising and that is just wrong from an established company like Verizon.

Pcf3206, we're so sorry to hear about the trouble you've run into when trying to redeem your promotional Home Depot gift card. We would love to take a closer look at your account and provide an update. We'll be sending a Private Note for further review.

~Izzy

Oh, no! Dealing with account issues can be overwhelming, especially if you are having problems with a promotional offer. Verizon is here to help. We sent you a Private Note, please review at your earliest convenience.

~Gilbert

Verizon knows the importance of getting your promotional offered honored. We want to assist you in the best way possible. We sent you a Private Note, please review at your earliest convenience.

~Gilbert

PhxHeat28, we're sorry to learn about the trouble you're running into when trying to redeem your $200 Home Depot gift card. We know that time is of the essence, and we'd love to help find a lasting solution. To better assist, we'll be sending a Private Note.

~Izzy

PhxHeat28

This has got to be a joke. The private message lead me to a chat with a “Verizon Social Media” team member - and they’re “resolution” was giving me the step by step instructions on how to redeem the gift card offer. Except that’s the whole issue that everyone is complaining about. We know how to redeem the offer. The site/link DOESNT WORK. It instantly gives an error message. And calling into Verizon apparently does nothing. The generic replies in this forum from “customer support” are frustrating at best and leading me to believe it’s just AI bots and not real people responding.

Huck2023

Also having this problem. I've called and chatted to several agents and they said they are putting a ticket in, but that leaves me with very little confidence this will be resolved.

Has ANYONE received the Home Depot Gift card or is this just a ploy from Verizon to get us to switch carriers?

Hello! We are here to help with your promotion concern. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

Peach1978

I am eligible as of today to redeem my $200 Home Depot gift card. When I select my offer I receive the error that "We are having trouble processing your request". Verizon, please contact me to fix this.

PhxHeat28

Not trying to sound crass or pessimistic but - good luck. I’ve been trying to redeem mine for a month now and I can’t seem to get anyone to fix this issue.

Huck2023 We're sorry to read about the concern with the Home Depot promotion. We're confident that the ticket that was submitted will resolve your concern. Let us know if you need further assistance. ~Peter

Murto

Exactly .. same story as I have and what is the basis of most of us on the link.

I wrote to CEO. Dan Meade … I attached every one of these Verizon messages that I have been sent but not one of them offer a resolution .

Not a good situation

We are definately here to help you review your gift card offer and work through the redemption steps. First thank you for the details/error message you are receiving. Have you logged in to verizon.com on a computer? We will be able to provide more extensive assistance when you reply to the Private Note being sent.

-Deb

DJ_Zio

I got no private note.

DJ_Zio

P.S. I found nowhere on my account where there's any link to Messages or Offers.
How about providing links or are you all incapable of doing that too?
I've spent about $100,000 with Verizon in the last 20 years.

420glock

Anyone figure this out yet? I’m having the same issue.

Thank you for reaching back out. Please check your inbox as I see we sent a few messages. We're standing by.

-Melissa

Peach1978

Verizon reached out and submitted a ticket. Resolution time is 3 weeks so I will wait and see if it works. Fingers crossed!

Minarae20

I’m having a similar issue and need assistance please.

Wdawg

Lol.... had the same issue after I enrolled in the 5G home internet. I made 8 phone calls to Verizon from the end of June '23 to Sept. I'm still trying to figure it out . The last customer service rep. said they would take $200 off my bill. They were supposed to call me back work specifics 2 days after our conversation and she never called me. What a joke and disappointment.

Croppc

I have a similar issue. I selected the Home Depot card and got a message "We are having trouble processing your request. Please try again or contact us" I've contacted support and was told to try again in a few days. It appears from forum activity this has not been resolved and may be an appropriate case for an Attorney General involvement. VZW please provide a solution for claiming these rewards for new service as promised.

Hello Minarae20. We will be sending you a private note. -Joe

We are sorry to read that you've not received your gift card, we'll be glad to look into this. To better assist you, we will be sending you a private note.

~Freddy

Hello, Croppc, I'm sorry to hear you're running into an issue when trying to redeem your $200 Home Depot gift card. So we can best assist, we will be reaching out via Private Note.

-Lauren

Adetem

I am having exactly the same issue. Why would Verizon even try this dubious sale tactic. It will only get Verizon in trouble.

KLMochi

I'm getting the same run around months later. I signed up in July with the Promo $200 home depot gift card or Xbox when signing up for internet. I wanted the gift card, however kept getting that it was unavailable. I called customer service and chatted them and kept being told call back next month. Finally in September, i was told there were no $200 gift cards and a customer service agent told me he'd apply a $200 credit to my next bill instead of the home depot gift card. He made me wait a whole month, just to hear from the next customer service agent that was incorrect and I'd only get the $50 gift card to Home depot. I plan on getting rid of Verizon and going back to ATT if I don't get the $200 credit. I don't appreciate being scamed and lied to.

We are truly sorry about the whole ordeal. Verizon wants you to get the promotions you qualify for and would like to review your situation in detail. To better assist, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

richardvizier

Same issue here. I contacted Verizon numerous times about getting an error message when trying to redeem the $200 Home Depot offer. The agent say they will escalate the issue, but nothing is resolved. It's not the agent fault, they're just trying to solve the issue. The fault is at the escalation level. There's no follow up, the agent say that I will get an email, but it doesn't happen. Very frustrating. It makes Verizon untrustworthy.

I hope someone will step up and resolve this issue.

Murto

Google the CEO of Verizon and copy all the messages you are receiving from the community and mail him the letter and attachments . I did and I am getting my gift certificate in 4 weeks

euji

I have the same problem. I waited for 60 days to claim my reward. They were selling Fios service with this and I can't find how to claim and the reps don't see it in my account.

Hi richardvizier, thank you for reaching out here to let us know you're having an issue with this rebate. We're happy to look into this investigation. As we will be needing account access we will send a Private Note.

-Melissa

JoshJG

Same boat as everyone else…the ole bait and switch from Verizon. I too signed up for their home internet expecting to get an Xbox or the $200 Home Depot gift card. The “for you on us” was never an option. I finally had to call and it took the lady in the phone about 15mins to finally find where the link was. I tried it with her on the phone and surprise, it didn’t work for her or me. She said to just keep trying. So I did. Every day. With of course no luck. Not only did it never work, but if I wanted to claim the Xbox, that was grayed out and never an option. So I’d start a chat online and was told it would be “elevated.” I never saw anything. So I tried the online chat 3 more times. One time I was on line for well over an hour and I “talked” to 5 different people. All were supposed to be experts in this matter and all just kept handing me to the expert that could really help me. Then finally I was told it was resolved and should be getting my Home Depot gift card last week. It never came and I received an email staying there having trouble processing my rebate. So now the time has pasted for me to redeem this and I’m sure they’ll claim that next. Too late to get it. Sorry.

Its unacceptable that so many people are having to deal with this.

JoshJG We're sorry about your experience and we're here to help. We'll be sending a private note. ~Peter

Ay_francis

I am having the same issue! It's has been since September and I have yet to receive my card. Every time you use the app it errors out. Now It has been completely removed from my online portal.

Jovi8401

I'm having the same issue I clicked accept offer on the terms of service but I haven't gotten an email or anything with my gift card

Ay_francis, sorry you've been having issues with the Home Depot Gift Card. Naturally, we want you to get any benefit you qualify for. I've sent a Private Note, so we can work on this further.

-John

Thanks for reaching out and bringing your situation to our attention. Let's look into your promo redemption. Did you receive an error message following acceptance of the terms and conditions? Please respond to the Private Note so we can move forward.

-Deb

Please share more details about the steps taken and any error messages when accepting the Home Depot Gift Card redemption?

-Deb

Jovi8401

Hello good morning I have just tried to click on it I go to the tablet has the home Depot $200 gift card and I click on it and then I hit select in an I hit the terms and agreements and then I hit choose and nothing happens but now the other two options which I forgot what they were because I don't want either of them is grayed out so I only have the option of the home Depot card

KLMochi

I am still waiting on the $200 home depot gift card as the part of the July promo for Verizon internet. One of the customer service agents lied to me and said he could only give me $200 credit to my Verizon account if I had a balance. He said he would call me in 1 month to apply the $200 balance in credit to my account and he never did. I'm tired of spending hours and hours with Verizon to try to get this promotion. Now they're trying to only give me $50. Verizon where is my $200 promotional credit I was promised?

We're sorry you're having issues with your promotion. We would like to help you with this situation. We will be sending you a private note to further assist.

~Ivone

Spark_King

https://www.verizon.com/consumer/myverizon/homeoffers on a mobile device got me in.

Verizon offers 5G home service in our area, and they offer a promotion for a Xbox or Home Depot gift card for signing up. I really like the service itself, it’s fast and reliable. BEWARE! There is no way to actually get the promotion, get resolution or reach a manager with any accountability.

After signing up in June, I have spent time with a dozen customer support reps for a total of about 10 hours and it has turned into a fun pastime. Five months later, now in November, they are still promising to send me a gift card!

In October, I finally reached the department they setup to deal with fallout of all the promotions never being awarded and recorded the call with the rep. It is insanely entertaining. The customer service reps are ALL so nice and really try to fix the issue, but in the end they admit the corporation is counting on customers giving up in frustration. I will not give up. Ever!!!

You cannot use the word ska M in your reply or it flags the reply but that is what this is. I can’t believe they are getting away with this on such a massive scale. I emailed the CEO tonight. Let’s see if he replies!

Posted on Verizon twitter support. A bot replied.

I cannot believe there are hundreds of people with the same issue wow Verizon

Verizon offers 5G home service in our area, and they offer a promotion for a Xbox or Home Depot gift card for signing up. I really like the service itself, it’s fast and reliable. BEWARE! This is a ska m. There is no way to actually get the promotion, get resolution or reach a manager with any accountability.

Posted on Verizon twitter support. A bot replied.

Verizon offers 5G home service in our area, and they offer a promotion for a Xbox or Home Depot gift card for signing up. I really like the service itself, it’s fast and reliable. BEWARE! This is a ska m. There is no way to actually get the promotion, get resolution or reach a manager with any accountability.

Samahd1998

I never got my 200 dollar gift card & it’s been a long time.. is there anything I can do for me to receive it or at least credit on my bill?

Potato614

In the same boat. I have talked to the 3 different times now with multiple reassuring messages they would get it sorted out. Still haven't received it. Wonder how many they didn't send?

Hello Potato614. We never want to se you not get something you deserve. Let's look into this together. We will send a privat note. -Joe

CJST

I have the same issue. Is there a supervisor that can authorize the card or are we just supposed to keep calling and spend hours on the phone with someone that can't give us the card?

richardvizier

Great news! I finally received the Home Depot Gift Card and spent it all. It's very frustrating that I had to fight for it, but lesson learn.

Good luck! And keep pressuring Verizon.

CJST, I'm sorry to hear you were having trouble with the Home Depot Gift Card promotion. That is something you and I can review and work on together. I always want our customers to get those cool gifts they're qualifying for. As part of that I'm sending a Private Note to help.

-John

cwalli80

I discovered this same problem today. I signed up for Verizon Fios in July, was promised a $200 Gift Card to Home Depot and a $100 Gift Card to Verizon. I received and used the Verizon gift card but have NOT received the Home Depot gift card though it is reading as redeemed in my account.

Customer service told me via chat an email was sent on 9/22, however I never received it. They directed me to call a number for Verizon prepaid cards which is not the right department to resolve this.

I need a resolution to this or I will be reporting to my state attorney general. I was promised $200 that I have not received and this should be considered fraudulent.

atreides2112

As an update, I did have someone from Verizon reach out to me via private message. They claimed they'd get it squared away and that I'd have the gift card via email within 21 days. This has not happened and they have two days remaining. I'm highly doubtful that I'll see anything from them. I would agree with potentially reaching out to the attorney general, though again depending on the number of unfulfilled claims, this could be big enough for class-action. I'm not a huge fan of those, as ultimately it's just the attorneys that win, but it does punish Verizon.

atreides2112, thank you for reaching back out to us after joining us in the Private Note last time. We want to help give you an update and make sure you get your gift card. We're going to send you another Private Note so we can figure out what's going on.

~Jesse

cwalli80

How do I also get a resolution to this issue? I have been waiting months for my $200 gift card and VZW chat was not helpful. I will file with the PA Attorney General if necessary but would like to avoid that.

cwalli80

Just want to update in this forum to note I was able to get my $200 Home Depot Gift Card after some persistence. Verizon Chat was unhelpful and referred me to the wrong department to resolve. I ended up calling FIOS Customer Service, where the first representative informed me this is a KNOWN ISSUE and that all we needed to do was make a note in my account and transfer to the promotions department for a new gift card. Did that and of course Promotions started by saying they use a third party for gift cards and I would have to contact them. I informed them that given this is a known issue that their own representative told me they would fix I was either getting it resolved there or taking it to the PA Attorney General's office, who already filed one suit against Verizon for failure to provide promised incentives. Three min later I was informed they had contacted the third party and I would receive a fresh email w the gift card information within 72 hours. That showed up this afternoon so it would appear the issue is resolved.

I hope this information is helpful for others trying to get a resolution.

DrewN92

I'm having the same issue. I've been on hold for over 30 mins and the rep isn't familiar with the promotion or how to help.

Nick7173

Same problem here. I think it's a shame, You chat and just get the run around. If they cared they would contact every one that signed up for the promotion and straighten it out rather than you having to contact them and chat with some one who has no idea what your talking about.!

Thank you for taking the time to reach out to share your experience.. We are here and will provide answers, no runaround. We want you to have access to all eligible promotions. Please share more information as you reply to the following private message so we can descuss your specific account details.

-Deb

We are her to get answers for you about the Gift Card redemption. Let us turn this around and earn your trust again. Please confirm we are working with Verizon FIOS or a Verizon Wireless promotional offer.

-Deb

PMC524

I too am waiting for my $200 Home Depot card and nobody can be of assistance. One representative even told me my account was closed (I've had an active account for over a decade). Please help.

My advice is to call Verizon and demand a $200 credit off your next months bill. I did that and they promptly sent the Home Depot card.

Honestly, the likelihood of getting the Home Depot card is a one in 10 prospect prospect at best . And that is with you spending another 10 hours at it. Take the credit to your bill and move on.

dgjerswold

Exact same issue - promised a gift card - met all criteria- but no gift card arrived

Hello, dgjerswold, we want to help ensure that you're able to redeem your gift card offer. So we can best assist, we will be reaching out via Private Message.

-Lauren

senpai69

Likewise I've not received anything in the mail or email regarding my gift card aside it saying in the Redemption History and says "Redeemed on ." No idea what the dot is either.

Cwright650

I have received the email but I am not able to claim it at all. When talking with a live rep about it they just keep saying they are sorry for the inconvenience and then end the chat. It’s been since June 16th 2023 and way over the 60 days after activation. I’m wondering when I’ll receive my gift card.

@Cwright650
wrote: I have received the email but I am not able to claim it at all. When talking with a live rep about it they just keep saying they are sorry for the inconvenience and then end the chat. It’s been since June 16th 2023 and way over the 60 days after activation. I’m wondering when I’ll receive my gift card.

We're sorry for the issues you've had so far with your promotion. We're going to get this resolved for you. Please be on the lookout for a Private Message from us.

~Jesse

Sgali

I have the same issue. A customer rep showed up at home and harassed for an hour until I signed up for this. Now it’s been 8 months, calling 4 agents for over 6 hours so far and still no resolution. Seeing over 50 customers seeing the same issue, I think it’s time to lawyer up and file a fraud case on Verizon for a big fat check.

Sgali

I have the same issue. A Verizon customer rep knocked on the door, harassed for about 2 hours until I signed up for the home internet promising the 200$ Home Depot gift card or a Xbox series S.
now it’s more than 8 months waiting, calling 5 agents for over 6 hours of my time and still no resolution.
seeing over 50 Verizon customers facing the same issue, I think it’s time to lawyer up and sue Verizon for a big fat check.

@Sgali
wrote: I have the same issue. A Verizon customer rep knocked on the door,

Sgali, we understand how important it is to receive your anticipated offers. We want to understand more since it has been a while and you have not received anything. Was this offer for residential Fios or Mobile home service? Was your account able to complete the redemption process for each offer?

-Andi