Child Item

Site Totals

61514 Questions Answered 271 Categories

Call Filter app - can't authenticate device

VZW asked me to delete and reinstall my call filter in relation to a totally separate issue - which I've done.

However, on reinstalling it, whenever I hit get started with my cell phone number automatically filled in, I get thrown back after a minute or so to the landing page with the error banner at the bottom of the page saying "We couldn't authenticate your device, please try again later.". Needless to say, trying again later doesn't help.

Similarly, when I go to Manage Device->Call Filter web page on My Verizon, I can't turn the Call Filter button to "on" - it just reloads the page with it set to "off" all the time. I've tried different browsers and different devices.

I am using the same VZW device, my original iPhone 12 Pro Max - a VZW device.

Any help would be appreciated.

Thanks!

Comments

Verizon_Support

We're sorry to read that you're having issues with setting up your Call Filter app. Is the device up to date with software? ~Peter

mrpetrov

Yes it’s up to date - I’ve triple checked this.

The especially weird thing is why the VZW website won’t let me turn the Call Filter button to “On” under Manage Device ->Call Filter…

Verizon_Support

Thank you. We're going to send you a Private Note so we can take a closer look at the situation.

~Jesse

VerizonFan4

I have the same problem. After reinstalling the call filter app says it cannot authenticate the device. What is the resolution?

Paco6969

I’m having the same issue with call filter can you please help i’ve been trying to sign in nobody a technical support for Verizon seem to know what’s going on to fix the problem. This is the error message I’m getting trying to log into Call Filter can someone please help?

We couldn't authenticate your device, please try again later.

here’s my cell text me or call me *****

benk91

I have the same problem! I am not the main number on my family account but the app automatically prefills "current account" with my phone number and then says it can't authenticate the device / to try again later.

I'm using an iphone 13 with the newest ios.

Verizon_Support

We would be happy to help you benk91. We will be sending a private message.-Joe

Dirt37

Any chance of just publishing a solution?

Dirt37

Any chance of just publishing a solution?

Verizon_Support

We want to make sure we are able to help out with any issues you might have. Could you provide us with additional details of your problem?

~Freddy

Hdave20

I have this issue as well. Please send me the solution! I am getting killed with robocalls! Thanks

Verizon_Support

Hdave20, sorry you're having issues with Call Filter and trying to authenticate. Sent a Private Note so we can learn more.

-John

bcsanfo

I am also having this issue and need a solution.

mattd123

I'm having the same issue, any solution yet?

hellievator

I also have the same problem of not being able to authenticate! My phone is up to date and I only just downloaded this for the first time, so the app is up to date too. Not sure where to go from here and would love some insight, my spam calls are pretty constant

VivesVivid

@Anonymous
: What is the SOLUTION to this problem? All of us here seem to have the SAME issue with installing or reinstalling the UP-TO-DATE version of the call filter app. I am on an iPhone 13 Pro that is up-to-date with iOS 17.3.1

it appears this has been a longstanding issue going back to fall of 2023, at least. The issue is as follows:

Upon installing the app, under current account, my correct wireless number is listed. When I click on ‘Get Started’ , ‘Checking account status’ appears for about 10 seconds followed by: ‘We couldn’t authenticate your device, please try again later.’.

Prior to that call filter was installed and working. I was reinstalling it due to an unrelated issue. That’s it. I am using an eSIM. I’m not sure if that matters or not, but that’s all the info I can give you. CAN YOU PLEASE HELP US?

Verizon_Support

We're sorry to read about the issue with the Call Filter app. We're here to help. Aside from the app, were there any changes made to your device? ~Peter

mattd123

No there was not any changes to the device. I signed up for the Premium Call Filter but it won’t log into the Call Filter app.

VivesVivid

No changes at all. Like I said, I just uninstalled the call filter app due to an unrelated problem and encountered the issue when reinstalling.

Verizon_Support

@mattd123
wrote: I'm having the same issue, any solution yet?

I'm sorry you've been having some trouble. If you've been running into issues with Call Filter, you can also manage it from My Verizon using these steps: https://www.verizon.com/support/knowledge-base-233805/

I highly recommend accessing My Verizon and using those steps to help enable the settings you want to use.

-John

Verizon_Support

hellievator, we'll help you figure out what's going on with your Call Filter. We want to make sure you're not being bothered by those spam calls. What model device are you using and what troubleshooting have you tried so far?

~Jesse

JD48220

I have the same issue!!! Any solution-this is quite annoying. Whats the point of having a check box of "report as not spam" and "allow number" if only to receive "Unable to contact the server at this time. Please try again later" Refund on this service pls.

Verizon_Support

Hey, JD48220, we want to make sure that you're able to use the call filter how it's meant to work; we're sending you a private message to help.

-Cait

Child Item