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Unable to cancel Google Play Pass

I've tried for the past month to cancel the Google Play Pass that I had a free trial for, however initially I kept getting some technical error message saying there was an active transaction on my account and I needed to try again. Now, that message is gone but the Cancel Subscription link is inactive

How can I cancel the subscription if Verizon won't let me, and Google says I need to manage the subscription through the 3rd party... which is Verizon, who won't let me cancel?

Comments

benzinoxrf

@vzw_customer_support
any chance you want to take a look at this for me?

Verizon_Support

We are sorry to read that you are having issues with your subscription, we'll be glad to help out. To better assist you, we will be sending you a private note.

~Freddy

Fedup55

I have this same problem. Did you manage to get this settled?

Verizon_Support

Hello, sorry to here that you are experiencing this, I will send you a private message so we can help get this resolved.

-Jaquetta

NinjaDre

Me too!! 🙋🏻‍ I need help with this matter. I've reached out for Verizon customer support multiple times and not one person has been able to resolve my matter.

Verizon_Support

Hello NinjaDre, we're sorry to hear about the issues you've been experiencing. Please let us know if you still need assistance with this.

~Ivone

NinjaDre

I sure do! It's still an unresolved problem

Verizon_Support

Thanks for getting back to us, we will be sending a private note so we can take a closer look at your subscription with you.

-Meg

Verizon_Support

Hello NinjaDre, let us know when you are available to check on your Google Play pass subscription.

-Joe

julierem

Our family has been charged for Google Play Pass for a few months and I can't figure out which family member's account is signed up for it (I've checked all accounts on all phones). My husband called verizon to get it canceled and they gave us a partial refund for one month. And now this month we were charged again. This shouldn't be this hard!

Verizon_Support

I know how important it is to be able to manage the Perks on your account. The link below will show you how to view all of the active Perks and how to remove the services you don't want.

https://www.verizon.com/support/managing-products-and-apps-faqs/

-Christopher

julierem

Thanks for the tip, but Google Play Pass is not listed under our perks, therefore I can't cancel it.

Verizon_Support

Thank you for clarifying this! Be on the lookout for a Private Note from us offering assistance, we will work on getting this taken care of right away.

-Christy

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