I upgraded two phones to a Google Pixel. One of the phones was defective, so I returned it. I saw on the next bill they still charged me $500 for the phone. Thankfully I kept the receipt, so I called Verizon and provided the tracking #. They sent me an email saying they would remove the charges. The next bill came and the charges were still on there. On my bill due date, they took that $$ out of my checking account. I AM LIVID! Online support was no help, they want to credit. NO I WANT MY MONEY BACK!! I looked on this community and this has happened to many others - if you were able to get this taken care of, please let me know how. I am also contacting my attorney general.
