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Samsung 4G LTE Network Extender IPSec

Andritz

My Samsung Verizon 4G LTE Network Extender quit working this morning.

DNS & Location Assistance are Reachable but IPSec is Not Reachable.

I did a power cycle and system reset but no success. Unit shows it stuck on step 9 of 14. (Device not activated).

Internet works fine with no recent updates or changes. Firewall software doesn't list any issues either.

Current Operational Status : Authentication failure to Initial Network. Device is not provisioned. Please contact Verizon Wireless Customer Care for further assistance

Operational Status: Not In-service

Comments

Verizon_Support

Hello, Andritz, I'm sorry to hear you're running into an issue with your Network Extender. Were there any changes just before you started experiencing this issue? Have you been able to reset your Network Extender?

-Lauren

Verizon_Support

We're still here and want to help you as much as possible. Can you check the back of the extender and provide us with the device model?

~Jesse

Andritz

No changes to my internet or extender. Neither power cycle or reset button gets me past step 9.

Andritz

SLS-BU103

COBET

I think they are secretly discontinuing service on the SLS-BU103 models. I have two of them at two separate locations & ISP's (shop / home) that (suddenly) went from working fine one day to "Device not activated-Call Verizon Support"

I spent 3 hours on the phone with tech support, factory resetting the extenders to no avail (and also re-adding them to the account) I did some more digging after we concluded that we (me & the CSR) should wait & see what happens, and I discovered on the verizon reddit some people have received texts from Verizon that the service on these (SLS-BU103) models is being discontinued within the next 90 days. I don't think there is any formal announcement yet, but this seems likely to be the case.

I also have a newer Samsung "network extender 2" that is still working fine yet, so I think this issue is contained just to the 1st gen network extenders.

Disappointing...

Andritz

SLS-BU103

Verizon_Support

Andritz We are discontinuing these extenders. Were you offered a new replacement when you called? ~Peter

lllllleland

Hi Peter, I have the same issue. What is the process to receive a replacement?

DisregardThis

Greetings. I am having the same issue with extender model SLS-BU103 getting stuck on step #9 with the IPSec is Not Reachable error. Not sure if this is due to the device being discontinued or not. Would appreciate some assistance in getting a working unit. Thank you!

gopherdoctor

Hi, I am having the exact same problem once again. Verizon support was able to fix the issue once before, however it seems to have resurfaced. Pleas advise? Thank you

gopherdoctor

Hello, please see my message above. I haven't had anyone reach out, and it has been several days. "Device Not Activated. Call Verizon Support." Is still displayed. I had the exact same issue several months ago, and tech support (via this forum) was able to fix it. I have reset my router, network, etc. No improvement. Currently no cell @ my house.

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