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unable to update Verizon Messenger app

Unable to update Verizon messenger and unable to use current version. When I go to Google Play and click on update it says something went wrong, try again. When I click on the Try Again button same thing happens no matter how many times I click it. Verizon messenger has a popup that says I am using an old version of the app. In order to continue using the app, I need to update it. When I click on the Update Now button on that notice it goes to Google Play, and I get the same message with same results.

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Verizon_Support

Good morning! Thank you for reaching out to us with your concern. We'll be happy to help with Verizon Messaging+ issues. I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

abzysf

try clearing the data for the Google Play Store app. This action will reset the app to its default settings. Go to your device's Settings > Apps > Google Play Store, tap on "Storage," and select "Clear Data." Note that this will remove your Play Store preferences, so you may need to log in again.

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