I am a long time customer of Verizon. I upgraded three phones back in December 2022 during the Christmas promotions. I have received promotions on only two phones. The Verizon associate confirmed that all three phones were received by the warehouse (also got email confirmation) and that I would see the $800 credit promotion for the third phone in 1-2 billing cycles. Eight months later, Verizon is telling me the same thing. I have called customer service every month and I am getting the same scripted story. I have escalated the issue and spoke with several business center managers and they "assured" me that the issue will be fixed and they will follow up with a phone call prior to the next billing cycle. Nobody called from Verizon. I had to call them again without any success. This is very frustrating and I am at the point of cancelling my three lines with Verizon.
