Last week I went to Verizon with my 12 year old son to purchase him a new phone. While there I remembered that I never sent in my phone the year before because I never recd the box in the mail from Verizon. I set it aside and forgot about it. I asked the salesman who sold me the phone to check to see if I was getting the credit for the trade-in. He confirmed I wasn’t. He said to bring the phone to the store (which is what happens now-no more mailing boxes) so I did and I opened a ticket for them to review and just recd notification Verizon is giving me a credit of $1.76. I have always been a loyal customer with Verizon and I am disappointed they didn’t honor the $17 monthly credit since I have read where quite a few people never recd their boxes. I’m asking for this to get excalayed and reviewed. Thank you.
