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Free Samsung TV for you on us tile not showing in my Verizon app

I purchased the Samsung Fold over 65 days ago, redeemed the Free Samsung TV offer, waited the 65 days required without returning device or cancelling service, got email stating I could now actually get the code for the free TV by logging into my account and choosing the "for you on us" tile. The tile Is nowhere to be found and I really hope Verizon isn't making this difficult on purpose to not fulfill it's end of the bargain

Comments

Verizon_Support

We're sorry for the issues you're encountering with your promotion. We would like to help you with this as much as we can. I will be sending you a private note to help you further.

~Ivone

Thank you. I await your message

I am having the same issue. Contacted Verizon twice yesterday & no one can seem to find how I can redeem… very frustrated.

Same. Claimed. Waited 65 days. No email, no tile to claim. Just the tile telling me I can redeem it on August 28th.

On phone now 35 minutes, no progress. I'm a new customer and I'm pretty disappointed in the entire service and experience.

Get a Samsung TV, on us. Redeemable on Aug 28, 2023.

Spent 30 minutes waiting for a representative who then couldn't find this offer, then transferred me to Promotions department, waited another 15 minutes for a live person. Finally came on line and said that they couldn't find the promotion and hung up on me. Very disappointed that Vetizon doesn't seem to be able to support this promotion.

I'm having the same issue with the Samsung TV promotion not showing in my account

Verizon_Support

ccales, we want to make sure that you're able to redeem the promotions you qualify for. To better assist, we'll be sending a Private Note.

~Izzy

Hi, Im having the same problem. Can someone help me.

Having the exact same issue.

Verizon_Support

Hello J3R3M3, we're sorry you're having issues with your promotion. We will be sending you a private note to further assist.

~Ivone

Verizon_Support

Hello, KcasHSV, we're happy to help ensure that you receive the promotion you are expecting. So we can best assist, we will be reaching out via Private Note.

-Lauren

Verizon_Support

I hope you got the help you needed. If not please reach out to us. If you need another way to contact us. Check out this link: https://www.verizon.com/support/contact-us/#mobile -Joe

Verizon_Support

Hello, Tbateman21, we know it's important to be able to take advantage of your Samsung promotion. So we can best assist, we will be reaching out via Private Note.

-Lauren

I have the same issue. I called customer service and they emailed me different instructions that only work if you have Fios home internet, which I don't and isn't offered where I live.

I called a second time and they can't figure out why either so opened a ticket with support. They did confirm I do qualify for the offer at least.

Same problem. I'm eligible for the free TV, got the email, but the tile doesn't show up in my account. Customer service told me a different way to get to it, and it does show up there, but the date on the tile is May 13, 2023 (a month BEFORE the promotion started) and now I can't redeem it because it thinks it's expired. And no one knows how to fix it. CS escalated, but then disappeared so who knows what's going on with it. And the CS thing is crashing now.

Verizon_Support

Hello, Psychninja, we want to help ensure that you are able to redeem your Samsung Promotion. So we can best assist, we will be reaching out via Private Note.

-Lauren

Verizon_Support

Hello, rmacbain1, I'm sorry to hear you're having trouble redeeming your promotion. So we can best assist, we will be reaching out via Private Note.

-Lauren

I am having the same issue. I received another email to claim the Samsung TV, but I can't find the "For you, on us" tile.

Hi,

I'm having the same issue. Can you help me too?

Same thing here! They are giving me the run around. They do not want to give it up I guess.

Verizon_Support

annjellicle, we definitely want to make sure that you're able to redeem the promotions you're eligible for. We'll be sending a Private Note for further review.

~Izzy

Verizon_Support

ashidrich We want to take a look at your concern regarding the TV promo. We will be sending a private note. ~Peter

I have received the email stating I can get the free Samsung tv. When I click the redeem now button it takes me to the app and there is nothing to redeem.

I'm having the same issue & I refuse to call because it's an all day affair dealing with the agents on the phone. I get better results with the chat feature on Verizon website. Only problem with that today is, when I hit the support tab I get an error. No one to talk to either through chat or a phone number to call.

Seems everyone is having the same issue with redeeming this offer. This is bad business.

I'm going to try going back to the Verizon store.

The moderators here keeping asking if the link works ... when the title of the post is .... the link doesn't work on the app.

Then they ask for the service start date.

FUNNY... the Verizon email says I've completed the 65 day waiting period and I have 20 days to claim.

So only Ai would keep asking stupid questions

The re fake customer service moderators

Hello. Just wanted to update everyone.

I was not able to connect with the reps who messaged me here (phone battery died and I could not click whatever link they were sending without getting a error page popping up ...)

I WAS able to claim my TV AND It has arrived and I LOVE IT!

My issue seemed to be that I applied / claimed the promotion on my phone with my number through my app. So I assumed that would be where the tile was located.

I checked on the fold phone in THAT numbers my Verizon app and the tile WAS there.

I was given the option to purchase a free TV, a larger one for $100. The frame for a reduced price or a projector TV for a reduced price.

I chose the $100 one and it arrived quickly with no issues but the delivery driver did just drop it off with no signature so I would be careful of that if package thieves are a "thing" where you live.

Good luck everyone.

Verizon_Support

Hello! Congratulations on your new TV we appreciate your feedback and heads-up. I'll be sending you a Private Note, in case you have additional questions for us.

~Maria

They keep asking if I need help , then nothing

Verizon_Support

erow1770, we want to make sure you're able to redeem your Samsung TV. We're going to send you a Private Note so we can figure out what's going on.

~Jesse

I was told to wait for the email. I received the email which instructed me to find the "TV tile" under "For you, on us" however it is not showing up.

Verizon_Support

Hello, Sobczaka, I'm sorry to hear you're not seeing that tile to redeem your Samsung TV offer. So we can best assist, we will be reaching out via Private Note.

-Lauren

seeker_of_truth

I got the email on Aug 31st and a reminder email today, and the link still isn't showing up for me in my account.

I am also having the same issue. It is frustrating that no one via call or chat can resolve this. Putting in "tickets" is a smoke screen just to appease the customer as though Verizon is actually doing something. There is no resolution and it appears others are having the same problem. With this much time lapsed and awful execution, it is doubtful anyone will be able to redeem the offer. I would like to be contacted to resolve this, please.

I have the same issue; please resolve this with me.

Be persistent and ask for a direct link to the site to order the TV and get a code. The last chat I was on, he was able to get me the link and code to order the tv.

Verizon_Support

We're glad to hear that you received the email for the Samsung TV promotion, seeker_of_truth. I would also be upset if the link wasn't showing up when following the steps. Not to worry, as we are here to help. Please be on the lookout for a private note from us, so we can help.

-Joseph

Contact support chat and tell them you see people on the forums having the same issue. Tell them you see other people saying they were sent a link in support chat to redeem the tv.

That's what I did and they sent me a link in the chat to redeem the TV. I just ordered mine.

If they tell you anything about it taking 5 days tell them to stop giving to the run around. If you qualify they should be able to just send you a link in the chat to redeem the TV.

Verizon_Support

I know I would be frustrated as well if I was expecting a promotion, and then it was not showing up to redeem and it felt like nothing but hoops to jump through, Undeadstarlet. The great news is that we are here to help. Please be on the lookout for a private note from us, so that we can assist.

-Joseph

Why not post this link that other folks are receiving? I still need help.

Verizon_Support

Hi Foxwoods369, I want to make sure you get all the promotions you qualify for. We'll be sending a private note to gather more details.

-Melissa

I too was able to get the link to order my TV but you also need a promo code for the credit. You need to be persistant and make them give you the promo code.

https://www.samsung.com/us/smartphones/redemption/?groupId=927&promoCode=P5M57H5X4A

Verizon_Support

We will be more than happy to help you with anything regarding your Samsung TV. We sent a Private Note to assist you. ~Geo

I am having the same problem. I get an email but there is no tab for the free TV. I have been to the store, I wasted over 2 hours on the phone with Verizon and I have contacted the store that sold me the phones. No one is able to fix this. If I lose out on my free TV, Verizon is probably going to lose a customer. I have been with Verizon for over 27 years, this TV offer is stupid frustrating. I am down to 10 days to redeem my TV.

I still need my promo code too. I have been getting the same run around.

I need help too. I'm still waiting on my code too. no one is helping me.

I am trying to redeem the offer as well and we are getting tossed back and forth between Verizon Support and Samsung Support.... Has anyone been able to redeem this successfully? In the thread it shows forum admins reaching out directly which takes the conversation offline. Can we get some help too?

They keep saying they don't know about the promo and say they will look into it. but no, still nothing.

Verizon_Support

We want to help you with your concern regarding the TV promotion. We'll be sending you a private note. ~Peter

Verizon_Support

PapaSpark, we're sorry to hear that you're also having problems with your Samsung TV. We want to make sure you're able get your TV ASAP. We're going to send you a Private Note so we can help.

~Jesse

I have received my 10 day notice and after four tech support calls, three emails saying click to "Redeem" and an internal Promo Fallout Escalation, there is no movement on this issue....very frustrating.

I have been doing the same thing and still nothing.

Chatted in because the link wasn’t working. I was told I had to waiting until day 65 for the link to work. I let the agent know it was day 76. I then was told to wait 5 days and the link should work (which makes absolutely no sense). I was frustrated and chatted back in and it was “escalated” and I was told to wait 5-10 days for contact back. Chatted in again after waiting 4 days and was told to wait. Received the email stating I only have 10 days to redeem the tv. Currently on day 6 of waiting for Verizon to contact me back. I’m not understanding how customer service is not provided with any information on this.

I've been contacted by Verizon...they are working on it. I will update this thread when the issue is resolved.

i have the same issue. I created a ticket. I called back 5 times and was told they were working on it. Now, i'm being told the offer expired so i cannot claim the TV.

i feel as though i was cheated and will be reporting this to the BBB.

Verizon_Support

Hello, dflores12383, I'm sorry to hear you're running into an issue with redeeming the Samsung offer. So we can best assist, we will be reaching out via Private Note.

-Lauren

Same exact issue! I have reached out to Verizon and have gotten nowhere but confused. I'm hoping to get some resolution here.

Verizon_Support

esmith1k, we always want to make sure that you're able to redeem the promotions you were qualified for. I do see you had reached out a little over 3 weeks ago, and we attempted to contact you via Private Note, but did not hear back from you. We'll be sending a new Private Note to better assist with your Samsung TV promotion.

~Izzy

I just purchanced a iphone 15maxnpro and it said i would get a 65inch tv but i see nothing. Can anyone help?

Verizon_Support

Congrats on your new purchase! Here are the details listed online for your offer:

Get an Amazon Fire TV 65” Omni Series 4K on us.

About the offer

Verizon mobile customers who purchase select 5G smartphones with a new line on Unlimited Ultimate or Unlimited Plus between 11/30/23 -7/3/24 are eligible for an Amazon Fire TV 65” Omni Series 4K on us.

One Amazon Fire TV 65” Omni Series 4K offer is available per eligible Verizon account. Cannot be combined with other smartphone offers.

Redeeming your offer

You can redeem the offer 30 days after activation of your new, eligible smartphone on a new mobile phone line. We’ll email you with the date you can start to redeem the offer.

Receiving your offer

Amazon will ship the Amazon Fire TV 65” Omni Series 4K to the address you specify when you redeem the offer. Shipment timing will be provided at the time of order.

For complete details, visit https://www.verizon.com/support/amazon-tv-65-faqs/

-Melissa

How do i see my private note

How do i check on this promotion?

It has been over 45 days and i cant see the free tv on my dashboard. What do i do?

Verizon_Support

Thank you for checking back in with us. Have you gotten the email yet? Are you signed in as an account owner or account manager?

-Melissa

I am also having the same problem noth9ng is showing up about the tv for me either and I purchased thr samsung s24 ultra and still don't see anything about it

Verizon_Support

Ensuring you receive your promotion is a must. Help is here. Please tell us more. Did you add a line or upgrade? Did you trade in a device for additional discount? Have you checked your My Verizon account for the redemption? Any details help.

-Natasha

I am also having the same issue. I got the email with the directions and the "tile" isn't showing. I need help with this Verizon!

Verizon_Support

Being able to redeem your promotions is crucial. We are here to help resolved this for you ASAP. A private message is being sent to you to get this fixed.

-Sean

I I’m still waiting we signed on to WiFi internet service plan , I have spoken to multiple people about this they keep on lying about the icon to claim would be there Friday,then they let me know by email

im filling a report with consumer affairs and Florida department of services

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