I just spoken with asurion agent and she said once you get replacement phone we don't want to remove carrier lock we want you to use only Verizon this is what I got answer. I told her I'm going to use my verizon but I also use 2nd esim with different carrier she said we don't want that.
Verizon customer support not able to remove it cuz they don't have access to replacement phone by asurion. I'm going to cancel my insurance anyway you can't use this phone any other carrier no matter you own outstanding balance or not i mean paid off. Be aware guys if you get replacement device by asurion they don't remove carrier lock. I wanted to replace screen but they send replacement it was unlock devicewhich i returned to asurin don't get asurion insurance!
