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Chromebook offer

Cowboy74

I activated 5G home internet the other day in a store and they signed me up for the $35/month plan, which comes with either free NFL Sunday Ticket or a Chromebook, even though I wanted the $25/month plan with no bells and whistles. At any rate, I immediately received the email to redeem the Chromebook offer, but every time I click the link, I get this:

There was an error when adding this NFL Sunday Ticket from YouTube on us, or Samsung Galaxy Chromebook Go on us + $100 Samsung credit Go to your verizon account. Please try again later

When I try to go through the Home Offers section of my account, the page repeatedly flashes and reloads. I've been trying for a couple days, so any help would be appreciated.

Comments

Verizon_Support

Cowboy74, sorry that you were having trouble trying to redeem the Chromebook offer. That's something we can take a look at together. We’ve sent a Private Note so that we can assist further.

-John

Ferred8

Hi I have the same issue I was told my issue was escalated and that they submitted a form and I should receive a link to redeem but I haven’t received anything and on the app there is no trace of that promo at all.

jayson6116

I haven't been able to redeem this offer either. I've tried the past two days and receive the same error.

jayson6116

How do I redeem this offer?

I am getting this error when I click redeem:

"We're sorry.

There was an error when adding this NFL Sunday Ticket from YouTube on us, or Samsung Galaxy Chromebook Go on us + $100 Samsung credit Go to your verizon account.

Please try again later"

Verizon_Support

Ferred8, we're sorry to hear that you're having problems with the promotion. We'd be happy to help you figure out what's going on. We'll send you a Private Note shortly.

~Jesse

schuett402

I'm having the same issue trying to redeem NFL Sunday Ticket. I was just told the following by an online rep:

"Please know that with regards to this promotion we do have a qualifications and time frame for them to get the promotions, and it says on the email that you are eligible meaning you still need to wait for the noticed email with regards to the redeem the offer."

I am supposed to be receiving an email within 5 business days with an email stating that the offer is ready to redeem. However, this is very odd since I already see the offer available in my account. If this is truly the case (which I am very apprehensive about) they need to re-word their initial email, because it clearly has a redeem button that takes you to your account and shows you the offer.

Fingers crossed that I actually get an email to redeem the offer. If not I will be canceling.

CryptozJ

I am having the exact same issue with no resolution.

Umbra1225

Hello, I as well am having the same issue, an error when I go to the redeem page. If I try to push through anyway and choose the Samsung Galaxy Chromebook, it has me confirm that is what I want, and when I hit submit, it just brings me back to the choice page between the two. I called yesterday, they said they escalated the issue and that I should receive an email but I have yet to receive said email. Thank you!

Remark23

That is the offer i seen as well when i signed up but i dont see the offer anywhere.

mikepham1982

I'm also having this exact same problem. Live agent chats are not able to help either. They claim that I would receive an email with promo code by yesterday, but never received. Please help. Thanks.

Orangecat1

I'm having the same issue. An agent sent me a link to redeem and as soon as I hit redeem I get an error.

keepitr3al

Hello, I’ve been having the same issue and no one has responded to me yet.

tcsimons

I am unable to redeem the Chromebook offer as well. The link is not available.

barracuda78

Added internet BONUS not being followed up on. Wondering how many r in same boat. Maybe file a problem on BBB ONLINE or NYS ATTY GENERAL if you’re NYS, use your state if not.

Verizon_Support

Hello, barracuda78, thanks for your message. We just wanted to check in with you to see if we can help. Are you running into an issue with the Chromebook offer?

-Lauren

Verizon_Support

We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile

-Deb

sirzune1

Good luck! I've been trying to redeem the Chromebook off for over two months now. I've been on chat with countless agents, and telephone calls-- all to no avail. Something just doesn't sound right.

Wuu22

I signed up for the 5g home plan with the redeemable Samsung Chromebook or the $200 target gift card and it won’t even show up under the “ make the most of my plans” tab. It’s been available for redemption since the 8th of may

Verizon_Support

Wuu22, we want to make sure you're able to get your Chromebook or gift card. When did you activate your 5G/4G LTE Home Internet service so we can take a look and make sure we provide you the information for the right promotion? There was a known issue with some promotions and the respective tiles not showing up, but that's been resolved. If you were impacted by that issue, please make sure you clear cookies/cache and try checking your My Verizon app or website again.

~Jesse

Kutchinski

Same still never recieved my free chromebook

Verizon_Support

Hello, Kutchinski, thanks for reaching out in reference to your Chromebook promotion! When was your purchase completed? When signing in to My Verizon, do you have a tile available to redeem your offer?

-Lauren

MissSkittles

I'm also unable to see the Chromebook promotion under my Home Offers at all, not even under Pending. I haven't seen it the entire time my service has been active, and it's certainly been active since at least mid-February. I was able to redeem the MoCA and Xbox gift card, but the Chromebook is nowhere to be found.

MissSkittles

This is probably a better comment to respond to...

I'm also unable to see the Chromebook promotion under my Home Offers at all, not even under Pending. I haven't seen it the entire time my service has been active, and it's certainly been active since at least mid-February. I was able to redeem the MoCA and Xbox gift card, but the Chromebook is nowhere to be found. I have tried clearing my cache and cookies as suggested, but it's not there.

Rb243tn

Same

@Ferred8
wrote:
Hi I have the same issue I was told my issue was escalated and that they submitted a form and I should receive a link to redeem but I haven’t received anything and on the app there is no trace of that promo at all.

Verizon_Support

Hey there, Rb243tn, we know it's important that you receive the promotion you qualified for. To make sure we're on the same page, you were able to reach out to Cusotmer Service about your offer and we submitted an escalation for you, correct? If so, do you recall when we were able to do this for you?

-Lauren

sofakingpayme

i have had my internet service for 5 months and have not received my chrome book. i have call customer service 8 times now and each time I'm told to wait a couple of days and it will be escalated. Nothing has happened. The fact that i paid extra every month for this is extra frustrating.

Verizon_Support

We don't want you to miss out on your Chromebook offer, and we're going to do everything we can to help you. We're sending you a Private Note so we can get to the bottom of this.

~Jesse

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