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Free Samsung TV for you on us tile not showing in my Verizon app

TJackson2023

Hello. I purchased the Samsung S23 over 65 days ago and ready to redeem the Free Samsung TV offer. As required, I waited the 65 days required without returning device or cancelling service. I received an email stating I could now actually get the code for the free TV by logging into my account and choosing the "for you on us" tile. The tile Is nowhere to be found. Is this offer not valid? Is the email I received with Verizon logo not valid?

Comments

Verizon_Support

Hello, TJackson2023, I'm sorry for the trouble when trying to redeem your promotion. So we can best assist, we will be reaching out via Private Note.

-Lauren

hphj

I believe it was false advertising from Verizon. I called 3 times went into escalation and received nothing. It was never resolved and I never received my Crystal TV as promised. That is false advertising.

Verizon_Support

We want to make sure you can take advantage of your Samsung TV offer. We're going to send you a Private Note so we can help.

~Jesse

hphj

Still awaiting Free TV as promised. I called customer service again- now the 5th time. It went to escalation and it is still not resolved. Where is my free tv???

hphj

Still awaiting Free TV as promised. I called customer service again- now the 5th time. It went to escalation and it is still not resolved. Where is my free tv???

Verizon_Support

We definitely want to take a look at your concern regarding this offer for the TV. We will be sending a private message. ~Peter

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