Hello everyone,
I have a Verizon LTE Network Extender ASK-SFE116 that was provided to me a year ago by Verizon. It worked great as I could make and receive calls in my house.
About a 10 months ago, I went from the 'consumer account' to a pre-paid Total By Verizon account. I fully expected the Extender to work, since it was on the same Verizon network. That was not the case.
A week ago, I went back to 'Big Verizon'. I ordered the SIM card for the iPHONE 12, installed, activated. Works OK, but cannot make / receive calls in my houses (thus the original need for the extender). I did not again realize the differences between a pre-paid account vs. a post-paid account when I ported-in my number.
I have been through 10's of hours of chat, on the phone, and even (upon the direction of Tier 2 support) went to a Verizon retail store. The T2 support assured me they in the retail store could resolve my problem. They were totally clueless.
All levels of support have assured me the NE was added as a device, including the MAC address, to my pre-paid account. Unfortunately, I cannot log into my account due to yet unresolved issues.
Disappointed by at least 3 customer representatives committed to call me back (on my land line since I can't get cell service in my house). None have.
I am at my wit's end! I've invested too many hours, traveled to the Verizon store, awaited for call backs that never came.
The Net-Net:
1.) Can the Verizon NE be added to a pre-paid account, or ONLY to a post-paid account?
2.) Who can add the MAC address of the device to my account?
If the answer to 1 is 'only a post-paid consumer account'... then I'll give up and move on to ATT
PS: Don't steer us into a ditch asking about router port settings, GPS, etc... My home network has not changed in over 2+ years, and the unit tells me it observes 10+ satellites.
