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"Visual Voicemail downloading".... But, not, actually

Hello,

I have a Samsung Galaxy S9. Yesterday I switched from my old/broken S9 to my new S9 (refurbished, bought via Verizon website).

When I go to the voicemail app, I just get this message...

"Visual Voicemail downloading

We're downloading Visual Voicemail to your phone. Try opening Visual Voicemail again in a few minutes.

If you need to listen to your voicemail right now, dial *86 and follow the instructions"

I've restarted my phone, but no change. I can call my vmail to check it (*86), but I'm wondering why this isn't working.

Thank you!

Comments

Verizon_Support

Hello! Thank you for reaching out to us with your Voicemail concern. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

andywinn76

I have the exact same problem on my replacement S10+. Can you help me too? Thanks!

kmvp860am

Did you get an Answer from them? I have the same exact issue on my S10+.

Thanks

kmvp860am

Did anyone help you?

I have the SAME PROBLEM on my S10+.

I had Visual Voicemail for a long time working fine and I just did a Factory Reset and I'm stuck on the SAME message after the Reset:

"Visual Voicemail downloading

We're downloading Visual Voicemail to your phone. Try opening Visual Voicemail again in a few minutes.

If you need to listen to your voicemail right now, dial *86 and follow the instructions"

Verizon_Support

andywinn76, I'm sorry you're having trouble with voicemail. To help look at things, I've sent you a Private Note so we can discuss this further.

-John

kmvp860am

Can you send me a note to discuss to fix mine as well please?

Thanks

Verizon_Support

Good afternoon Kmvp860am. We are here to help. We will send you a Private note to look further into this.-Joe

Stanfordalumni

I have the same issue on my replacement Galaxy S10+. Please let us all know how to fix it.

Verizon_Support

Hi there Stanfordalumni, it sounds like you're in need of some troubleshooting as well. We will be sending a Private Note in order to check your account settings.

-Melissa

cooksclan15

I'm getting the same message and Verizon can not help me switch back to basic voicemail where I can see who has called me and listen to their voice message. How do I switch back to the basic voicemail and get out of this visual voicemail option?

kmvp860am

@Stanfordalumni
wrote:
I have the same issue on my replacement Galaxy S10+. Please let us all know how to fix it.

Still not resolved for me. Tried here, went to Verizon Store & chatting with Verizon Support on Twitter.

VERY FRUSTRATING

bholzct

Can you assist me as well?

Galaxy S10 (separate line from this one) recently received as replacement from Verizon Protection Plan claim. Tried all steps described to reset without succes

Verizon_Support

bholdzct We're sorry to read you're having this issue with your replacement device. Is the device on the latest software? ~Peter

YodatheHobbit

Hello, I guess I ALSO need a private note, since even though we all have the same problem you can't attempt to post the solution here on the message board. My phone is a SAMSUNG GALAXY A10E and I have a RED verzion plan though BOOM! Mobile. Exact same issue/problem as everyone else in this thread.

Maramike13

I'm having the same issue with my replacement S10+. This is looking like it's a pretty widespread issue that's affecting a lot of people. Verizon needs to issue an update to fix this. In the meantime, they could send me a message to help fix it. I use my phone for work, I need to be able to scan voicemails quickly at times.

Verizon_Support

We're sorry to read about the issues with Voicemail, and we're here to help. Is your device on the latest update? Are you getting any notifications when receiving voicemails? ~Peter

Maramike13

Yep, latest update & I get notifications. It's just that Visual Voicemail is always "downloading".

SmileyMike

I'm having this issue on my Samsung A50. It used to work fine. I did do the free trial of the premium visual voicemail at one point and tried to revert back to basic - Seems to have not worked since. I tried forced stop and disable/enable service in My Account.

Verizon_Support

Hello, SmileyMike. Help is here as having access to your visual voicemail feature is a must. Just want to rule out a few things. Do the other functions of your phone work properly, calls, text and data?

-Natasha

SmileyMike

Other functions are working properly. My phone did trigger a factory reset a few months ago (too many incorrect pocket PINS attempted, and was set to auto-reset), but I don't know this is related.

Verizon_Support

@SmileyMike
wrote: Other functions are working properly. My phone did trigger a factory reset a few months ago (too many incorrect pocket PINS attempted, and was set to auto-reset), but I don't know this is related.

I appericate you letting us know other things are working, and you had a reset a little while back. Now voicemail requires a good data connection with the network via your 5G/4G LTE connection, and does not work and download when using Wi-Fi. In the situations where you're having trouble with voicemails, is that happening in areas where you do not have a good signal?

-John

j15s

I'm having same problem

Verizon_Support

Happy Thursday! j15s, being on top of your account is vital, especially if you are encountering tech issues. Verizon is here to help.

When did the issue start? What recent changes have you made? Who else is experiencing this problem? Aside from the Visual Voicemail, any other problems?

~Gilbert

SmileyMike

After several iterations, Verizon finally determined that an operating system upgrade in mid-2023 made Visual Voicemail incompatible, with no plans to address the issue. See what happens when you take care of your phone and have it last four years? Lol

Lee5555

I have the exact same problem as originally reported in this thread with a replacement galaxy s9. Can I get some help too?

Verizon_Support

Hello, Lee5555. Help is here as we definitely want you to have access to your visual voicemail. Please share more details on how you are attempting to access the application. https://www.verizon.com/support/knowledge-base-103564/

-Natasha

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