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Still having data problems after all the fixes. Should I wait to return?

Hi there, I've had the Thunderbolt for about a week now. I've been having the data connection problems like everyone else, especially right after I end Internet Connection Mode.

I did all the fixes, like factory reset, dialing the *#*#4636#*#* and the ##778 options, but to no avail. I can only guess it's the network that's having problems. I live in Spokane, WA and I know that they're probably testing out 4G in the area, so this might be the reason why the phone may be having connection problems.

But what should I do? What will happen when 4G turns on and yet my phone still has the connection problems? Will I be out of luck, since I'll be out of my 14 day return window? Overall, I still like the phone, but I don't want to keep it if there's somthing wrong with the phone itself.

Comments

GreenRobot

I contacted HTC and got this email back. I tried it and have gotten much better internet connection and battery life. Also try clearing your cache, cookie data, and history every now and then.

HTC

"With regards to network hopping - basically the device flips between no data connectivity and 4g/3g. We have been escalating these cases as needed for further analysis as well. In almost all cases, the carrier, being Verizon, has been able to reprovision the SIM card which should fix the issue. If your issue is not fixed by this method, we would like to have your issue escalated, and we would be happy to contact you by phone to perform all the necessary steps and then escalate the issue as required. We do have some examples of this issue at our escalations desk currently, and are working with the developers to narrow down the cause and find a solution as quickly as possible."

GreenRobot

Also make sure "Data roaming" is checked. Menu > settings > wireless & networks > mobile networks > then check the box next to data roaming.

thebigthn

Does reprovisioning mean going back to verizon and getting a new sim card? Also, wouldn't enabling data while roaming incur roaming charges?

GreenRobot

The reprovision is done over the phone by tech support 1-866-221-4096 opt 3 call them from another phone as they will need to do things to your T-bolt. Takes about 15min.

I hope that selecting the data roaming doesn't incur charges since HTC told me to make sure that was checked but that could depend on your plan. I have personally never gotten overage or roaming charges.

Also try to stay away from the stores, they rarely know anything about your device and will only cause you frustration. Example I had an in store csr tell me that my battery cover being loose wont cause data connection issues because the antenna is built into the phone not the cover..... I had to prove it to him by removing the cover and trying to access the net ( it couldn't ) then reinstalled the cover to show how magically my connection returned. He returned to behind his computer to order my replacement cover without further discussion :-D

AZSALUKI

thebigthn wrote:
Does reprovisioning mean going back to verizon and getting a new sim card? Also, wouldn't enabling data while roaming incur roaming charges?

data roaming is fine to have on. i've got to believe you're on a nationwide plan (don't know if they even have plans anymore that aren't nationwide). the only problem with data roaming is if you're very near a border. i don't know where spokane is but if it were right on the border, and your phone had data roaming enabled, and it grabbed the signal from towers across the boarder from time to time, then you would incur international roaming fees. but if you're not near a boarder then leave it enabled.

ajnevares1

I had my Thunderbolt for 4 weeks and just gave up ...no matter what I did, I could not keep a data signal where I lived (although the map shows I am covered in 4G) even when on 3G only, I always dropped the data signal.

I switched back to my Incredible on the 22nd and learned to appreciate that device all over again. I was fortunate enough to speak with a tech service rep who was on the level with me and pretty much indicated this will be an issue for sometime on this device and not sure if the Charge and Bionic will experience the same issues. He went on to talk very highly of the Incredible 2 coming out in a few days, might as well stick to what actually works!

What really bites is that I had a service ticket open on this data issue when I tried to return it. I opened the ticket within my 14 day period and the trouble ticket remained open with no resolution while my 14th day to return the device came and gone, and I couldnt get a refund? I tried to explain if Ive known the trouble ticket would have taken more than 2 weeks to work (after being told it would take up to 72 hours) I would have returned the device immediately, but was assured the problem would be fixed so I kept it ...now I am stuck with a phone that doesnt work, and a ticket that is STILL unresolved after 2 weeks?

Had no choice but to toss the Thunderbolt and activate ol reliable Incredible. Nice Verizon ...thanks a pantload for ripping me off for $270+ :smileyhappy:

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