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Previous Usage Message Log Empty

I'm trying to view and download, like I have in the past, my previous message logs from my last billing period. When I click on the Messages Log it says I have 73 used but the log, where it normally shows the numbers that I've messaged, says "No logs available"
At first I thought it was because my billing period had just ended, but it's been 10 days now and it still says No logs available.

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Verizon_Support

Hello, mtbr54, I'm sorry to hear you're running into an issue when trying to download your message logs. So we can best assist, we will be reaching out via Private Note.

-Lauren

utvolfans

I am having the same problem.. I can access records back three months. I have the message logs for Oct-Nov and Dec-Jan but when I try to look at the message log for Nov-Dec it says message log is empty! I KNOW I had text messages in November and December. I would also like to have the ability to access my message log list further back than three months. How can I do that?

Verizon_Support

We can certainly go over options to view any message lots within the past 3 months. We are sending over a private message to get more details from you.

-Meg

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